Rated 3 out of 5 by Lumpdog This hotel is nothing more than average.
I was not impressed with the hotel. The rooms were not clean. My cleaning person never took the plastic bucket liner out of the ice bucket the entire time I was there. I was there for 6 days!
July 21, 2014
Rated 1 out of 5 by alecia The service was horrible!
I was at the Sheraton this past weekend and had a horrible experience! The woman checking us into our rooms was rude and she sent us to a room that was dirty and then sent us to one with wet paint. She was unapologetic and tried her best to ruin our trip. She kept explaining whay she couldn't get us a clean room was because her computer wasn't showing her correct information. Really? You've been trained and this is the best you can do for your guests? Stay away!
February 20, 2012
Rated 1 out of 5 by FilthAbounds Not a Fan
Traveling every week, I found this hotel to be one of the dirtiest I have ever stayed in. I found the prior guests hand written vacation schedule on a napkin on top of the bath mat. In addition, the towels were worn and falling apart. Carpet was extremely dirty throughout the hotel. Clearly this room and hotel need cleaning and updating. VERY DISAPPOINTING. I would not recommend nor would I stay at this hotel in the future.
March 1, 2014
Rated 3 out of 5 by nipidoc Needs some work
The room was clean and comfortable and the location is great. But there is no real SPG recognition and the lineup at check-in and checkout actually moved faster for non-SPG guests.
Philly is a food city but the food here is vile. We ordered "nachos" and we were served a plate of lays potato chips with some white sauce on top of it. I'm not sure how anyone in the name of Christ can call that "nachos." And for $11 no less.
Also the "freshly squeezed grapefruit juice" advertised on the breakfast menu was anything but.
Stay here, but don't even think about eating here.
June 29, 2014
Rated 1 out of 5 by Steve2718 Not clean
Room looked ok but didn't "feel" clean.
Bed was itchy; hope it wasn't bed bugs.
Restaurant - ugh! Tables not clean, yet glasses were placed top-down so that the top of the glass was in contact with dirty table. Glasses were then picked up and filled, putting ones mouth against the portion of the glass which was previously on the dirty/greasy table.
Watched additional tables being "wiped down" but not necessarily cleaned.
No plans to revisit this hotel.
October 30, 2012
Rated 1 out of 5 by J22l22 Don't get what you book
Don't expect to get the room you book. I had, in writing, a king room. However, I'm told that I'm not guaranteed this because I booked on a travel site other than sheraton.com or spg.com. I was offered nothing other than a double double, though someone else was offered a queen and 2,000 points. I've been a loyal member for years and this really upset me. I also had to change double rooms due to peeling paint, peeling wallpaper and a bad odor. Never again.
August 28, 2012
Rated 3 out of 5 by MegD The hotel needs refinishing
To Whom it May Concern,
Granted this property was under construction, but my general comment about our stay was that this hotel needs to undergo surface renovations to upgrade its overall appearance. Even our room felt slightly shoddy in that there was a panel near the sink in the bathroom that was separating from the wall and the carpets appeared dirty. Overall, not a bad stay but not the Sheraton/Starwoods experience I expected.
June 3, 2013
Rated 5 out of 5 by Jayhawk52 Perfect Stay in Philly
Who knew that a somewhat corporate looking downtown hotel could be such a fun, convenient and pleasant place to stay. From the stellar room to the view from the big fitness center, to the kindness of the hotel's cleaning staff and front desk, this dispelled any stereotypes that "brotherly" (or "sisterly" love) wasn't alive and well in downtown Philly!
April 7, 2014
Rated 5 out of 5 by sgill79 Perfect location; perfect stay
I stayed here for Phila. marathon. The hotel was a great location, about a 10 minute walk to the festivities. I was able to run the half marathon, walk back, shower and check out with plenty of time to spare. The front desk staff were extremely courteous and helpful. My room was clean, comfortable, and quiet. The self-parking was a bonus, and the lot was well-lit with good sized parking spaces. I really cannot find any fault with this hotel or staff! Especially as the hotel was fully booked. I will definetly come back next year. Thank you for a most enjoyable stay.
November 21, 2011
Rated 2 out of 5 by DMP512 Recent Stay: November 2012
I've stayed many times (12+) in the past and have found the staff to be top notch. Lately I've noticed that the overall decor has fallen off and the general appearance of the facility has declined. I was surprised during my last visit to see that the General Manager had decided to remove the large clock from the lobby. It added so much character to the place. I am a Starwood owner but I will be looking for a new location for all future visits.
December 1, 2012
Rated 2 out of 5 by MrsF Total Confusion!
I reserved a block of rooms for my wedding night, eight of which I purchased for my immediate family and bridal party. When checking in it took the front desk staff about 15 minutes to locate all of the rooms under my last name. I then asked to pay for those rooms ahead of time and was told that was fine. I filled out a paper with my information and the staff ran my credit card. At the top of the paper I wrote 6 rooms for 1 night, 2 rooms for 2 nights. After two more trips to the front desk to straighten things out when my guests were unable to check in, several of them were still charged. On top of that, several $50 fees to reserve the rooms are still on my credit card, 5 days later! Ugh!
My sisters room had stained sheets, but otherwise the rooms were ok. The bell boys were very nice and helpful, but the front desk associates need more training!
May 24, 2012
Rated 3 out of 5 by DRLAURA What a headache...
I was LUCKY enough to stay at this facility for a professional conference and was bombarded by a national fraternity party.
The staff couldn't keep up with the incessant party; a garbage can full of chicken bones and catering bins lined the halls. I originally was housed on the 26th floor but called to get the room changed. When the front desk clerk could hear the noise through my call, he upgraded my room but it still was a tragic space. The bathroom was dirty, furniture smeared with LORD knows what and the carpet needed to be washed-- or burned, I'm not sure which. I elected to stay here because of sheer convienance and ended up regretting it. The high note-- the staff were all charming, restaurants very accomodating and tasty, proximity to everything-- sure it was there. Beyond that, it was like a Sheraton and a Motel 6 had a baby... not the quality I was expecting or paid for.
July 14, 2014
Rated 5 out of 5 by Phil104 Comfortable hotel with a nice deal/location
This was my first time staying here. The room was clean and comfortable. The hotel is close to major attractions. I would use again, except, my experience at check-in. It was late night, but hotel stuff who took care of my check-in could do better. I am not a frequent customer or high profile person. However, I should be treated as a valued customer at least. I did not feel welcomed. That was the only down side of my stay.
January 5, 2013
Rated 3 out of 5 by June2012visitor Sloppy Chef
I saw a disregard for any culinary standards during three meals at the Sheraton last weekend.
I had vegan meals at the American Humanist conference June 6-7 (2014 not 2012). The first dinner was mismatched pasta with a can of diced tomatoes poured on top and unseasoned vegetables. Lunch was burned, mushy, and downright inedible squash on eggplant. The next dinner was tolerable rice and soy cubes with pea pods but the pods still had the stems on. 0/3 on what should be the easiest meals to prepare. Every dessert was diced fruit; tasty but lazy. I'd be happy to offer some ideas to reduce cost and better service vegan customers, but the bottom line is the meals were prepared badly.
June 11, 2014
Rated 1 out of 5 by Lilchop72 100% Unsatisfactory
Terrible!! Rooms were not ready, people for the conference here were waiting for hours to get thier rooms. Hair in the sink in my room, also cigarette buts and empty packs in the garbage ( i do not smoke). No free WI-FI-. most places have this,attititudes from guest service on days,the bartender on evenings was great,but the drink prices were high enough you would need a six figure income. Bathroom had dirt on the floor and in corners, coffee maker had 1 package of coffee nothing else, woman at eating area did not no about breakfast area. Overall not a good stay.I ate out because of the prices. Gym was a wreck, I couldn't locate the pool...I could go on and on...and please dom't apologize and "say" you will make improvements, I know you wont. I would rather be compensated for money lost in this hotel. I will not recommend this Hotel for another conference or stay.
April 9, 2012
Rated 1 out of 5 by CTBV Wow...I mean ughhh. Gross.
I travel quite a bit for business and typically don't complain, but this has been such a horrible experience, I decided to write back.
Upon arriving at the front desk, they said they'd bring a package that I had delivered right up to my room. That's didn't happen. After about 45 minutes I called back. They said they'd bring it up. It still didn't happen. They ended up calling me back, addressing me by the wrong name. Eventually the package made it to my room.
When I arrived in my room, something didn't feel right. It was picked up but sort of a mess. There was used soap bar sitting out on the soap dish, the bed wasn't neatly made, etc. I unpacked and tried to forget about it.
After several conversations trying to get the missing package up to my room, they asked if I was staying with someone else. I told them no - it's just me. Apparently they still had someone else in this room!!! I told them that would explain why it didn't seem fully clean. They sent a cleaning crew up to investigate. So I ended up leaving the room while they were working on it...a big and unnecessary interruption.
Later, I started to iron my clothes for a business meeting tomorrow. I realized the iron had sticky black stuff all over it. I had to call down to get a new one. Fortunately I noticed the very visible issues with the iron before using it on my clothes.
All this happened in the first few hours. Not looking forward to the rest of my stay. Overall this hotel just seems dated, dirty and way overpriced.
July 22, 2014
Rated 1 out of 5 by Cactus This hotel is a disappointment to the brand namee
bed was comfortable, sheets clean, room was overall clean from a dirt standpoint but stains all over the carpeting. the hallways didnt appear to have been vacumed for weeks. The only housekeeping that occured was the first night out of five. After that the bed was never made or clean towels brought in, etc. Overall the place was filthy and the Air Conditioner sounded like a plane engine. Had to use ear plugs to sleep.
August 7, 2012
Rated 3 out of 5 by Navyfootballfan Hotel needs some updating
Lack of in-room refrigerator was a disappointment. Bathroom door was warped and rubbed against the floor, resulting in noisy door when open/close. Drawers in table holding coffer maker would not close, and remained open. There was no printed guide in room showing the TV channels, which would have been helpful. While the hotel was OK, there are probably better options in the local area. No free wi-fi in room.
December 16, 2013
Rated 5 out of 5 by GDP5 Good stay for price
I had a great stay in this hotel. The room was great, my view was exceptional and the front desk staff was friendly. The only two issue I noticed were:
-One patch of carpet appeared slightly stained.
- The parking rate is ridiculous and not very competitive since there are so many cheaper options within a block of the hotel.
Other than that, the stay was great for the price and I would definitely book here again.
January 8, 2013
Rated 4 out of 5 by gee1 tHIS HOTEL HAD A GOOD STAFF WITH ONE EXCEPTION
OVERALL THE STAFF WAS VERY PROFESSIONAL HOWEVER THE BLONDE WAITRESS WORKING NIGHTS IN THE TERRACE BAR HA A TERRIBLE ATTITUDE AND DISPOSITION YOU WILL MORE THAN LIKELY GET SEVERAL NEGATIVE COMMENTS ABOUT THIS ONE EMPLOYEE.
July 18, 2014
Rated 3 out of 5 by MOC2450 room cleanliness
I got a room on the 2nd floor last week and it smelled like someone smoked in there for 2 weeks straight. I don't know how housekeeping could have released that room as cleaned. i was moved to another room but it had 2 twin beds instead of the queen in the first room. The staff was courteous and gave me free breakfast for the rest of the stay but I was disappointed in the overall condition of the facility.
June 25, 2012
Rated 3 out of 5 by Haykia Needs a More Thorough Cleaning
I stayed at this hotel for one night, Wednesday, December 11. I received a large conrner room which was nice. However, I wanted to heat up some water to make some tea but the coffee machine looked dusty/dirty. Also the blow dryer in the bathroom had a layer of dust on it as well. Although the rest of the room seemed fine, I wonder when was the last time someone did a thorough cleaning....
December 26, 2013
Rated 2 out of 5 by CruiserGirl12 Would Not Stay Here Again
I was very disappointed in this hotel. The hotel itself was dark, grungy, and had a funky smell (like bad seafood) throughout. The room had dark walls and carpet and only 1 lamp. The smelled like damp socks. The down comforters on the bed were too warm. The room was kept at 66 and the down comforters were still too hot. There was no valet or bellman. The entire hotel needs a facelift.
January 4, 2013
Rated 4 out of 5 by Neet37 I was rubbed the wrong way when I first checked in...
Downtown Philadelphia location. We arrived very early in the morning. I walked up to one guy who acted like he didn't even see me and later on he did the same thing to my man. The other gentleman was really nice. The hotel was excellent other than the no free wifi. These days that is a must. The rooms were clean, the beds are so comfortable. I would recommend the hotel to my friends. The wifi is a must though....12.95 per day is extreme when most places are offering free wifi.
July 7, 2014
Rated 3 out of 5 by disappointcustomer Staff seemed overwhelmed
There was always a long line at registration and not only wasn't our room available when we checked in, but check in was at 3pm and our room was not available until 4pm.
April 13, 2014
Rated 2 out of 5 by CsquaredV EXPENSIVE
I feel like this hotel is VERY expensive especially given the time of year. Refrigerator and Wi-Fi access in the room costs Extra, parking is $20 per day, and the hotel is nothing extraordinary. I use the hotel because of the convenience to the conference, but if I was visiting the city for another reason, I would not stay here.
February 24, 2014
Rated 4 out of 5 by JA0520 Top Notch Customer Service
The service that I received from the moment I called to make a reservation was excellent.
* Reservation agent - took the time to find me the best rate for the room I needed to attend a charity walk in Philadelphia.
* Mishap correction - when I realized a week prior to the travel date that the wrong weekend had been booked (99% sure this was actually my fault!), the hotel was quick to make the correction with no questions asked. My rate was kept the same, which was very important to me.
* Check in - We arrived weary after a 9hour car ride and were met with very friendly staff. We really appreciated the room upgrade to the club level.
I haven't stayed at a Sheraton in a long time, but after this visit and the treatment we received, we will be back!
June 30, 2014
Rated 5 out of 5 by Burt Great location
The room is not new but it's not old and dingy Either. It is clean. Location is great. Walking distance to franklin museum, comcast building, and the love park to name a few. The parking $20 per day self parking and you can go in and out as much as you want to so it is not bad. The pool is heated well so our kids enjoyed hanging out there after a dAy of walking and exploration.
February 25, 2013
Rated 1 out of 5 by WDC2013 Very Dated
This hotel is very dated. I stayed on the 21 floor and there is vomit embedded in hallway carpet and this seems to bother no one, the quality control personnel the maids that see it every day or the hotel management. The entire hotel has a dusty chipped "has been" feel about it. Great location and my room had a great view of Philly but this a hotel Sheraton has forgotten.
February 28, 2013
Rated 1 out of 5 by Floor12 WORST HOTEL EVER
I am currently in this dump of a hotel.
I was laughed at by the evening front desk clerks and I have no idea what was so funny.
Now, with my Do Not Disturb Sign On My Door, I have spent over 30 minutes listening to a Male employee speaking/flitering with the Housekeeper on the 12th Floor...IN FRONT OF MY DOOR! I would never stay here again even if it were free!! Unreal.
August 22, 2012