Rated 4 out of 5 by Doneric excellent relation of price to quality
very happily surprised, the hotel was very comfortable, clean, excellent climate control in room. Staff was friendly. Amenities were basic but a very fair tradeoff for the price (does one really need a minibar?). I would happily stay there again. Taxi availability was very important and they were always ready.
January 12, 2014
Rated 4 out of 5 by McLovin00 Great for visiting Philly
My wife and I booked a last minute room here on our weekend to Philadelphia and were very pleasantly surprised. The Sheraton is going through some renovation, so there were some scaffolding and construction going on, but overall the changes look great. The hotel is in an excellent location, walking distance to area museums including the art museum. It’s a short walk to area restaurants and a short cab hoop to night life and Old City. We had a junior suite which faced South. It was spacious, very comfortable bed, had a nice sitting area with fridge, and had great views. It was surprisingly quiet as well. The front desk was very nice and I observed a night desk person be very patient with a drunk patron.
For SPG members with status, there is a concierge lounge on the 26th floor which offers free breakfast, and I believe some apps in evenings on certain days. The free stuff is ok, but the view from the room is worth a visit.
Overall exceeded expectations, and would visit again!
August 12, 2013
Rated 5 out of 5 by Bbbbiiilll Visiting Phillie!
Was in town for a meeting and to attend the rugby game between USA Eagles and the New Zealand Maoris. Hotel location provided great access to downtown attractions - museums, parks, historic buildings, and a variety of restaurants and pubs. Great hotel, friendly staff. Clean room, comfortable bed. Great stay!
November 11, 2013
Rated 4 out of 5 by Samsky1072 Great place to stay & great service!
Stayed here on business & I couldn't have had an easier or more pleasant stay. Extremely friendly staff from check-in to Club Lounge. Clean room, comfortable bed, incredible view! The only downside was the parking garage had some missing ceiling panels & I was afraid that something would fall/leak on my car.
October 29, 2013
Rated 5 out of 5 by GeorgiaPeach14 Outstanding Housekeeping Service
Due to a misunderstanding, my wife & I left several items in a hotel room drawer when we checked out, not realizing it until we were at the airport. The Housekeeping staff did a fantastic job locating it quickly, then mailing it promptly to our home. Very professional and caring. We are sincerely grateful.
December 19, 2013
Rated 3 out of 5 by T07312014 Facilities and service not commensurate with price
Spacious and reasonably responsive front desk staff. BUT: No bath mat 1st day (maids forgot?), tea bags not replenished in time, no safe nor mini refrigerator/cooler in room at such a high room rate. The breakfast restaurant staff seemed stressed and unresponsive.
August 7, 2014
Rated 4 out of 5 by Sandybeach14 Great Staff
Pleasantly surprised how gracious your staff are. Check in was great with Avril. Francis the bellman noticed we were standing and waiting to speak to the concierge. He jumped right in and offered his assistance which WOWED me. All the employees that we came into contact with were personable. Thank you!
March 17, 2014
Rated 4 out of 5 by Loveall Somewhathappy
I have stayed at this Sheraton for a few years, especially around the Xmas holiday. Why are there No refrigerators in the rooms. Also what is the additional $50.00 charged on my account. What is it for and why. My bill was $265.00 total, but what is the additional $50.00 for, please explain. Thank you.
January 2, 2014
Rated 4 out of 5 by LibrarianTex Great location
This is a great place to stay to see downtown Philly sights and to attend a convention. The staff is one of the best we have ever enjoyed. There are some maintenance issues that need attention, but there are most places. No hot tub, but one of the best workout facilities we have ever found in a hotel.
January 30, 2014
Rated 3 out of 5 by USNA2012 Army /Navy Football Weekend
Stayed there because the team was also staying @ this hotel. The experience was great except the service in the bar / lounge was awful. Not enough staff working to handle the crowd which was unacceptable being the host hotel for the Navy team. The service was consistently poor on Friday and Sat night,
December 12, 2012
Rated 4 out of 5 by jean69 The Room
I would like to express my concern regarding the room. The carpet needed a good vacuum cleaning or a carpet change, the tub was not that clean and the T.V. (on certain channels) was fussy. Another then that, I enjoyed my stay at your hotel and will most definitely recommended to my family and friends.
September 3, 2013
Rated 4 out of 5 by Veteran001 Spent a week
I was in Philadelphia for an international conference and this hotel is situated within a short walk to the conference center. Its staff was most helpful and professional in all my interaction with them and the hotel Itself appears to have been recently refurbished. My experience was most satisfying.
October 25, 2013
Rated 4 out of 5 by bobs10 1st time visit and will return
Truly a Rick Staub run hotel, great staff and hospitality experience. All friendly and helpful and on the ready service wise. Hotel undergoing transformation and I look forward to return to see the refresh. All services i encountered and requested were addressed in a warm and welcoming manner, thanks
October 18, 2013
Rated 5 out of 5 by mmag Awesome!
Great place to stay in Philly - 1st time there and this hotel made it great -Staff was helpful and made everything great - Mary, the Concierge was so nice and helpful! When we come back to Philly - staying here!! We were in town to see The Rolling Stones - a great weekend and the Sheraton helped that
June 26, 2013
Rated 4 out of 5 by Moms1 This location is great for museum visits.
The staff is very professional and courteous. An upgrade of this property is underway, and will only improve the hotel features. Can't beat the location for walking to the Barnes Collection, and other parkway museums.
September 1, 2014
Rated 3 out of 5 by sadvisitor notimpressed
The staff was very professional, polite and showed concern. The room was ok but nothing great. No refrigerator and I found this very surprising. I did not expect a kitchen but a refrigerator for drinks and medication. The sheets we like sand paper so wear PJ. Like I said the hotel is Ok, just OK.
September 17, 2012
Rated 2 out of 5 by BIANCA Needs to work on customer service more!
When i was there room service is amazing nice waitress, frontdesk are always busy and too hard to get a hold on, housekeeping are rude, the customer care when u dial 0 is not even pleasant on the phone or polite..over all poor service..worst customer service of all the sheraton ive stayed before.
May 6, 2013
Rated 3 out of 5 by Umderwhelmed Nothing Special
Renovations were taking place inside and out.When I checked into my room, the toilet seat was barely in place. I had to fix it myself. The vending machine on my floor (11) was not working. Drinks at the lobby bar were tremendously expensive. Overall just not one of my better Sheraton experiences.
August 5, 2013
Rated 4 out of 5 by Fall65 Sheraton Center City West
Good proximity to Barnes and other museums. Convenient access in lobby to Starbucks, a pleasant bar, and restaurant.
Excellent service at desk.
Rug in room needed cleaning/replacement, otherwise the room was well furnished/comfortable. Noisy guests wandering halls and trying doors in wee hours.
October 28, 2013
Rated 5 out of 5 by ogbvj Great recovery
We were in Philly for convention 7/20 to 7/26 2014..Had a little evacuation...BUT wow was everyone super duper accommodating:) We wanna take our family to Philly in 2015 and we would stay here again! Thanks to Carlton and Stella for just BEING awesome people!
July 31, 2014
Rated 2 out of 5 by nessayaya Overall Not Happy
I was disappointed from the start. Rooms not ready, the desk said. Then there was not a room, the desk said, even though reservations made 3 months ago. dirty, not prepared for a convention group. 3 elevators not working. broke a glass in my room and it took 2 calls and 6 hrs to get addressed.
July 23, 2013
Rated 2 out of 5 by tarzan1 Not a good experience
Check in service was awful. Over an hour late getting a room from promised check in time. When you pay for a room it looks like to me you should be able to check in on time. Check in staff rude. Room dusty on TV and furniture. No wash cloths in room.
Food was good at the meeting facilities.
May 28, 2012
Rated 3 out of 5 by svnanadiego DIsappointed
I am very disappointed. It says before I made a reservation that there is a free wifi included, but when I got in the hotel, they were charging us $12.95 per hour. That is very misleading. We are planning to go back to Philadelphia next week but we are never going back to Sheraton again.
September 28, 2013
Rated 2 out of 5 by Beantown Needs Updating
Hotel feels very run down. Staff was very polite, but I did not feel like anyone asked how my stay was or recognized me as an SPG loyal member. My shower did not drain and I had to make it a point to tell the counter at check out, which was met with a thanks I will let maintenance know.
March 8, 2013
Rated 2 out of 5 by phillywedding Disappointed
Over the weekend my in-laws and my husband/I stayed at the Sheraton Philadelphia for a wedding. The weekend was one issue after the other which was very embarrassing given I am a Starwood loyalist and talked my in-laws into staying there vs. a hotel across the street.
The issues started the first day when my in-laws were not notified there was construction in the hotel and the water would be shut off from 10am-2pm, until they needed to flush the toilet and wash their hands in the bathroom. They called down to the front desk to find out they would have no water.
My husband and I then checked in that night and were upgraded to a junior suite, which was very nice, however our sink drain would not open, so our sink was unusable and I had to use the complimentary nail file to pry it open for some draining that evening. As we were traveling with our dog we did not want anyone in the room without us, so that evening I asked the front desk to please call in the morning to arrange fixing the sink. The next morning it took two phone calls to get a maintenance man to our room to fix the sink, and the toilet since it became clogged during that time.
The arm chair in our bedroom of the suite had a huge rip down the entire back of the chair and there were stains all over the carpet on our floor & in our room. Throughout the weekend the room service was never cleared in a timely manner and I had to call down one day after 12-hours to ask for the tray to be moved, even after the cleaning crews came through.
My in-laws had a Sheraton Club room, which was renovated and very nice looking, however they said the breakfast staff was not friendly and it was a very scarce continental breakfast, no eggs or anything warm outside of oatmeal.
Overall it seemed we had issue after issue that did not speak well for Starwood or make my in-laws think of staying at a Starwood property in the future. I hope the Sheraton will have better response to inquiries and ensure the facilities are up to par for the future.
November 4, 2014
Rated 1 out of 5 by SD1971 Hotel Stay
This hotel was the worst Starwood I have stayed in. The maid service was terrible, my room didn't get fresh towels, no coffee replacements, left my room service tray in the room from the morning. The bedding horrible, two flat sheets that come off the bed. Horrible, horrible, horrible.
June 3, 2013
Rated 5 out of 5 by MrTee Prmier Business Traveler's Location
The unfailing positive attitude and friendliness of everyone at this property make my frequent visits to Philadelphia that much more pleasurable. Great location, clean and comfortable rooms, good food, and some of the best views in the City make this a sure hit for business travelers
May 4, 2013
Rated 3 out of 5 by Carolyn no free wifi?!!
can't remember last time I had to pay for wi fi access at a hotel, especially when it costs $200 a night to stay there. We had a reception the last night and water cost $4? Really?. Clean rooms, friendly staff. Long waits for an elevator . Can't take the stairs to the 20th floor...
April 10, 2013
Rated 4 out of 5 by Mazzy73 A little improvement, but overall very good.
The location and room comfort was excellent. The room itself needed a little more attention. The bathroom tub was wet and had hair in it. The dairy creamer for the coffee was spoiled and solid. The staff was very friendly and helpful. Though they did not offer any SPG incentives.
August 25, 2012
Rated 3 out of 5 by rovingreporter Good hotel in great part of town
Great for walking to the Franklin institute, Art Gallery and other smaller museums. 20 mins to independence square. CLose to highways and 5 minutes to University City.
Overall satisfied with the time we spent here. The staff were very attentive to our needs and should be praised
March 16, 2013