Sheraton Philadelphia Downtown Hotel

  • 201 North 17th Street
  • Philadelphie,
  • Pennsylvanie
  • 19103
  • États-Unis
  • Carte

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Rated 3.3 out of 5 by 835 reviewers.
Rated 4 out of 5 by It was a comfortable stay The bed and pillows are very comfortable but the comforter had a faint odor. There was a air purifier which was nice. March 22, 2013
Rated 1 out of 5 by Wow...I mean ughhh. Gross. I travel quite a bit for business and typically don't complain, but this has been such a horrible experience, I decided to write back. Upon arriving at the front desk, they said they'd bring a package that I had delivered right up to my room. That's didn't happen. After about 45 minutes I called back. They said they'd bring it up. It still didn't happen. They ended up calling me back, addressing me by the wrong name. Eventually the package made it to my room. When I arrived in my room, something didn't feel right. It was picked up but sort of a mess. There was used soap bar sitting out on the soap dish, the bed wasn't neatly made, etc. I unpacked and tried to forget about it. After several conversations trying to get the missing package up to my room, they asked if I was staying with someone else. I told them no - it's just me. Apparently they still had someone else in this room!!! I told them that would explain why it didn't seem fully clean. They sent a cleaning crew up to investigate. So I ended up leaving the room while they were working on it...a big and unnecessary interruption. Later, I started to iron my clothes for a business meeting tomorrow. I realized the iron had sticky black stuff all over it. I had to call down to get a new one. Fortunately I noticed the very visible issues with the iron before using it on my clothes. All this happened in the first few hours. Not looking forward to the rest of my stay. Overall this hotel just seems dated, dirty and way overpriced. July 22, 2014
Rated 4 out of 5 by great experience the hotel is located in a convenient area near shops and dinning. the staff was friendly, helpful, and knowledgeable March 11, 2013
Rated 5 out of 5 by the dest it was the best stay i have had in years and we travel all points across the nation April 28, 2014
Rated 4 out of 5 by A wonderful time I stayed here for a conference before the hurricane and had a wonderful time. The food and service was excellent. November 15, 2012
Rated 5 out of 5 by This hotel hits on all cylinders Great location, staff is very friendly and reaches out. Good food and excellent service with a comfortable room. September 14, 2013
Rated 4 out of 5 by Very Good Hotel Very nice hotel, centrally located. Staff is exceptional. Rooms are a bit dated, but still very nice, and clean. March 1, 2013
Rated 5 out of 5 by nice spot near Logan Square and museums/ whole food/ Rocky Statue. Nice meeting facilities with good wifi in meeting area June 10, 2013
Rated 5 out of 5 by Great hotel Friendly staff, nice deco, and clean rooms. The pool and exercise room are great too. High quality breakfast. November 28, 2012
Rated 3 out of 5 by Great Location Two nights near Museum Row were quite enjoyable. Staff were very helpful and friendly. Would stay here again. August 27, 2012
Rated 4 out of 5 by Great stay! The staff was so pleasant which is not always the norm in hotels. My room was clean, quiet, and comfortable. July 1, 2013
Rated 1 out of 5 by Hotel charges & holds This hotel applied holds & charges to my credit card without explanation & some were not even valid charges. August 20, 2013
Rated 5 out of 5 by Excellent Hotel in Downtown Philly The staff at this hotel were very professional and very helpful. I was thoroughly satisfied with this hotel. September 10, 2012
Rated 2 out of 5 by Good Location...NOT WORTH THE PRICE Hairs in shower and bathroom, floor was dirty included bobby pins. Over priced hotel for the subpar value! July 15, 2013
Rated 5 out of 5 by Week Stay 5 stars Good location Good club room Good room upgrade Good staff Close by pubs & sights ect. April 8, 2014
Rated 5 out of 5 by Great Staff The staff is very helpful and very courteous. I knew if I needed anything, they would be able to assist. March 10, 2013
Rated 3 out of 5 by Perfectly adequate if not exceptional I've started coming to Philadelphia semi-regularly on business, and this was my third stay at this Sheraton in the past 14 months. It is an older hotel, but I have always found it to be perfectly adequate for my purposes and a good alternative to some of the more expensive properties nearby. Still, I am wavering on whether or not to stay here next time for reasons I'll get to shortly. Pros: Comfortable rooms and good bedding. I really appreciate the thermostat in the room that allows you to select a specific temperature as opposed to "warmer" and "cooler." Staff is not overly friendly but not rude either. I would call them professional and certainly met my expectations. Good room service. The salmon is excellent. Good fitness center. Cheaper than many nearby properties. Cons: It is older, though that really doesn't bother me. Yes, there are stains in the carpet. I don't think this is a big deal, though some people seem to be turned off by it. Lastly - and this is the one that has me reconsidering for next time - it is apparently quite common for the fire alarm to go off. I was just sitting down to breakfast in the hotel restaurant on the morning of August 13th thinking I had plenty of time when sure enough the fire alarm went off and everyone had to evacuate. This was about 6:50 in the morning. By the time the all clear was given to return to the hotel I had to rush in and eat my breakfast - now completely cold - in about two minutes so I could make my meeting in time. This was annoying because the breakfast was fairly expensive. I would normally chalk this up to a fluke and "life happens," but I overheard a housekeeper mention this was the fourth time in six months this has happened while she was working, sometimes in the middle of the night. It seems unlikely to me that guests would pull the fire alarm for kicks this often, so I am guessing something is triggering false alarms. For a business traveler who needs to be "on" it isn't good to have it in the back of your mind that there is a roughly 1 in 40 chance you could be aroused from your bed in the middle of the night by a wailing fire alarm. For this reason I am considering another hotel next time. Still, all in all I would give this hotel a cautious, if not enthusiastic recommendation. August 17, 2014
Rated 5 out of 5 by excellent hotel, great location & terrific staff! I highly recommend this hotel. The location is perfect for Philadelphia, and the staff is fabulous!!! September 17, 2012
Rated 4 out of 5 by Comfortable reasonably priced hotel The room was comfortable and well appointed, the staff very friendly and the restaurants were good. February 23, 2013
Rated 5 out of 5 by Great Stay with the Sheraton Downtown I would recommend this hotel & I would revisit. It was a very safe environment and friendly staff. April 11, 2013
Rated 2 out of 5 by Disappointing & Tired. I stayed at this hotel with a coworker and I was disappointed in the lack of cleanliness standards. Both my coworker and I requested new rooms - which the staff provided - (the only reason this is a 2 and not a 1 overall) immediately after walking into our rooms. Between the two of us there were multiple stains (of Lord knows what) on the walls and carpet. There was a section of about 6 feet of carpet in my coworkers room that was visibly coming up off the floor, her comforter had a grease stain like it had gotten stuck in a bicycle chain, my bed looked like it had been made up by a 5 year old, and smelled like smoke. The rooms we were moved to were better but not as far as what I have come to expect from Sheraton and in particular from being a Starwood member. On my last day after the room had been "made up" by the staff I found two dirty bath towels (not mine - I never used that particular size towel) that reeked left on the desk and chair. How does that happen? It happens by a staff who doesn't care - that's how. Disappointing stay at a tired hotel with an unengaged staff. I will not be staying here again and I would advise you not to as well. Starwood/Sheraton you can do better. July 13, 2013
Rated 3 out of 5 by Poor Internet Access The WiFi internet access was poor and very expensive. It's free everywhere else....why not there? December 10, 2012
Rated 2 out of 5 by This Hotel needs work Dirty!!!!! Upon arrival one of the bedspreads were sunk in as if someone sat on it. There was hair and black specks on it. We asked for a new one and it took 2 more routes of contacts to receive it after going through Concierges. We went to use the table to eat at and it was disgustingly dirty. We had to clean it. The phone did not work to contact any staff; I had to use my personal phone to call the hotel and state that I was staying there and needed to contact someone in the hotel (front desk). Went to take a shower and there was a small USED bar of soap in my shower-GROSS!!!. There was a candy bar and a pen on the closet shelf. GROSS. There was a hair dryer, unfixed from the wall. Did not use because we did not know if it was left. It was DIRTY. We put it on the closet shelf. The Bedspread finally came and some man brought it, he handed it to us in a BALL. Really. We took the old one and put it in the closet out of our way so we would not trip and put the new one on. The man never took the dirty one. No Luggage stand. No breakfast included. Had to pay for internet. We would have been better off staying at some cheaper hotel and finding parking in Phili for the parade. Disgusted!!!!!!!! December 2, 2013
Rated 3 out of 5 by some improvements needs in room safes. very inconvienent, better security going up to elevators and side doors March 11, 2013
Rated 2 out of 5 by room service Room service food is fantastic and the staff delivering are very friendly and helpful. January 6, 2014
Rated 4 out of 5 by Comments Wallpaper in room was ripped. No pen or pad by phone. Remote did not work on sleep mode. June 6, 2012
Rated 4 out of 5 by Great Value This hotel is conveniently located; has a great staff and is a great value for the money July 21, 2012
Rated 3 out of 5 by hotel carpets dirty/stained/cut out/glued May 21, 2014
Rated 4 out of 5 by Good Hotel Only problem I had was thta my in room packet of coffee had expired some 8 months ago March 8, 2013
Rated 4 out of 5 by Convenient Location Coujld easily walk to museums and downtowen to good restaurants and Historical sites July 1, 2012
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