Rated 5 out of 5 by Javis1177 This hotel is very clean and staff was very helpful with some last minute changes,
I had a few last minute changes with my arrangements, not only were the accommodating but went the extra to make sure my stay was enjoyable. It was my Birthday and i got a great recommendation for dinner and special gift a special thank you to Concierge Mary Mastrobuoni
March 23, 2015
Rated 4 out of 5 by AB2015 Easy and comfrtable stay
Was my 1st time at this location and I had an easy and very comfortable stay. Room was very clean and great. Only had a minor issue with the AC but was fixed right away. Staff were really helpful.
March 12, 2015
Rated 3 out of 5 by SPGTraveler89 Staff is Nice, Hotel needs Work
The Sheraton Philly Downtown has a great staff from the front desk to the "Local" bar area. The problem is that though the lobby area is renovated, the majority of the rooms are not.
Some bullet points:
-The HVAC systems are the old window units that are noisy when starting up (especially for heat in the winter). Some of them are so loud I blast the heat right before I go to bed then turn the whole system off for the duration of the night.
-The rooms themselves are clean but the noise from the surrounding rooms is above average, and if you get an adjoining room it difficult to sleep (even if your neighbor isn't loud... every little sound travels).
-The bar/restaurant downstairs has some great staff, but the food is below average in quality (looks microwaved/reheated). Good local beer selection with several wine choices.
-Front desk staff is very friendly and helpful.
Overall, the staff is above average at this hotel, but the rooms themselves need a serious refurbishment to compete with other more modern hotels in the area.
March 4, 2015
Rated 5 out of 5 by FreddieC Such a great experience
I came down to Philly for a concert at Electric Factory. I have stayed at the Sheraton in the past at different locations, so I had an idea of the great service they offer. However, this time I felt extra accommodated. The representative at the Check-In desk (Asia O.) was very friendly and made me feel very welcomed. I truly enjoyed my first trip to Philly and appreciate the staff going above and beyond to accommodate me. The room was large, the bed was very comfortable and the pillows were amazing.
March 2, 2015
Rated 5 out of 5 by Banach1 Amazing staff
My family and I recently returned for a weekend trip to Philadelphia. I want to recognize the exceptional service provided by two bellmen. Upon our arrival we were warmly welcomed by Gregory Martucci who remembered us from our last visit. He asked if his restaurant recommendations last time were helpful for our family (they were). He charmed my young children who were tired and grumpy after a long car ride. When we returned from dinner my children were delighted to find that Mr. Martucci left them a plate of cookies and milk. I will add that Mr. Martucci asked my husband and me if we were ok with this before he left the treats.
Due to unexpected bad weather we had to leave Philadelphia early. Our children were heart broken. My four year old daughter noticed that she misplaced a bath toy as we rushed out early. Yet again another bellman came to our rescue. I am embarrassed I did not catch this gentleman's full name. I believe he said it was Layee. But he rushed to get my daughter a couple of sponges to keep her happy and make our unexpected 6 am departure easier.
Last year my husband treated our family to a weekend at an exclusive Philadelphia boutique hotel to celebrate my birthday. The stay was fine- but we thought that a boutique hotel would provide quality personalized service and amenities- - we did not find that. We did at your establishment. The exceptional service provided by these two individuals will make The Sheraton Downtown our go-to Philadelphia hotel. Please recognize these gentlemen for their hard work and dedication.
The Banach family
March 1, 2015
Rated 5 out of 5 by Sue222 Traveling for opera
I arrived to attend opera at Opera Philadelphia. This property is conveniently located for a traveler who prefers to use public transportation. The Suburban stop for Regional Rail is 3 blocks south, the Broad Street Line SEPTA station is 3 blocks east. This is a beautifully maintained hotel with excellent & professional staff. The convenient dining facility was appreciated as well as the quietness and cleanliness of my room. I will return in June 2015 for my 3rd stay, which I have no doubt will be as good as this and as was my first stay a number of years ago.
February 25, 2015
Rated 5 out of 5 by Twinn2013 Beyond Words For Mr.Hansen!
After numerous stays in 2014, my last stay in December was Superb! Personal thank you goes out for Mr.Hansen who fulfilled my request and to other front desk staff who went beyond the call of duty. Keep up the good work!
February 19, 2015
Rated 5 out of 5 by skoep Great Customer Service!
During a recent visit in early Nov. 2014, hotel staff at all levels went out of their way to offer assistance because I was traveling with a broken leg. From the front desk and bell staff to the servers at the conference functions I attended, everyone was very helpful. I would not hesitate to recommend this hotel to anyone, whether for an event or an individual stay. The next time I travel to Philadelphia, I will definitely be staying at the Sheraton Downtown. Thanks!
January 15, 2015