Rated 3 out of 5 by Twinn2013 All the guest rooms need dated ASAP!
Nice location with a lot of rooms in downtown Philadelphia. They just finished updated their lobby not so long ago in 2013, now it's time to updated ALL your guest rooms please.
All the reviews about how dirty, smelly and TORN the carpet in the guest rooms are 100% correct to the teeth. The management really need to take care this issue as soon as possible. Parking super expensive in the hotel, but for the weekend only $6 all day. Alternative for cheaper parking is across from the hotel, in after 5pm, out by 9am only $5. I was in 5pm and out next day 2pm was only $18 compare to hotel between $36-$40 for self park.
January 10, 2014
Rated 3 out of 5 by Twinn2013 NOT happy at all with Whitney, Front Desk Associate.
Stayed again here for 3 nights after my last review in January, check in was easy. I requested king bed instead queen from Whitney, Front Desk Associate, she said not available because the hotel was fully booked for king bed. While she was doing her things preparing my room on computer, I checked available room from my SPG apps on my iPhone with the same date I booked my room. It was showing king bed option in term of bed selection available to reserve at that moment. Wierd huh!.
I was not happy because she was lying, Is this how Paul Bolhuis, Director of Front Office trained Whitney and other front desk associates in Sheraton Downtown Philadelphia to treat their SPG loyal guest?
I was not even ask for available suite upgrade for Platinum member, I think I know the answer now, they will said not available because all the suites are sold out! (maybe in their mind, they will said " No way you can get suite but only paying for regular rate").
But hey, We did not made that rule, Starwood Hotels and Resorts did as one benefit for Platinum members to request upgrade to standard suite if available so please don't blame us.
The first room that Whitney assigned me was smell cigarettes (yes this Sheraton should be 100% smoke free) , went back to front desk to exchange another room.
April 30, 2014
Rated 5 out of 5 by JoeDE The hotel has the most friendly and helpful staff
We were only there one night to attend a concert. The staff could not have been more friendly or helpful. Their recommendation for dinner was perfect. The room was very clean and comfortable, though the bathroom could use updating. The location was perfect. I expect a lot from Starwood hotels and this one did not disappoint. I would definitely recommend it.
August 23, 2014
Rated 3 out of 5 by LilyPoppy Housekeeping issues but excellent staff responsiveness
Stayed for an extended weekend and will stay here again next time iI visit Philly.
First room assigned smelled like vomit and had an air purifier going on (not very effective I must say). Second room assigned was a smoking one (when we pointedly asked for a non-smoking). Third room smelled nice and fresh.
One of the beds was missing the thin comforter, there were no hand towels and the bathroom floor had some sticky dark stuff all over. Nevertheless the response of the guest services staff was excellent in dealing with the issues, so I'll definetely stay here again
August 19, 2014
Rated 1 out of 5 by Dirtyroom01 Unsatisfactory stay
The room we where given the carpet was so dirty I would not take off my shoes the bath tub looked like they were wash cars in it.. I request to change rooms and they did but the new room wasn't much better... I asked why the sheets where not changed and they told me that they were going green and the only why they would change the sheets is if you request them to...now that was crazy..and the price was out of this world and so not worth it.. I was so disappointed and ready to came home... The construction was ridiculous...such a waste of money..
August 19, 2014
Rated 4 out of 5 by Maryland14 Large hotel downtown Philly
This hotel is large and centrally located in downtown Philly. The room we stayed in was spacious. The restaurant/ bar area was not fully staffed and there were long waits just to put in an order. The rest of the hotel was excellent. It was a good 2 night stay.
August 20, 2014
Rated 3 out of 5 by Annoying Several Stays
The fire alarm goes off consistently. I have not received my starpoints for "Make a Green Choice" for my last 3 stays (4-5 days each). The facilities are not continually cleanly.
August 19, 2014
Rated 5 out of 5 by JohnW63 Nice Hotel, but currently encountering renovations
The hotel rooms are nice, spacious and comfortable. Currently, the restaurants/bars are under construction, which provides for limited options in the hotel. Nonetheless, it is in a great location that has much to offer.
August 18, 2014