シェラトン・フィラデルフィアダウンタウンホテル

  • アメリカ合衆国
  • 19103
  • ペンシルバニア,
  • フィラデルフィア
  • 201 North 17th Street
  • マップ

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Rated 3.3 out of 5 by 835 reviewers.
Rated 2 out of 5 by Good location and staff but... The room was less than I am used to at Starwood Hotels. The door to my room required slamming it to close, sometimes more than once. The air conditioner banged each time it started, There were stains on the bathroom wall and the paint on the bathroom ceiling was bubbling. July 23, 2012
Rated 4 out of 5 by NO MORE FREE PARKING Until last month this hotel routinely comped parking for SPG guests. This month I was told there is a new parking lot management company, and no more comps. No more comps = no more stays for me! June 25, 2014
Rated 2 out of 5 by Sheraton Philadelphia Downtown I was very disappointed with the condition of this hotel. The carpet in the room was very stained and the bathroom just looked worn. The shower head would not put out a full flow as half the water still poured out of the tub spicket. I would not stay in this hotel again. February 24, 2013
Rated 5 out of 5 by Easy access - in the middel of it all This hotel is conveniently located to popualr Philly sites, is very clean and comfortable, and the staff really went above and beyond to make me feel at home. The only thing I would add is a small frideg and microwave to all rooms. Most comfortable beds in the industry. November 10, 2013
Rated 4 out of 5 by Hotel Features First day waited for elevators took long and were over packed. Ice machine not on every floor, had to go up to 4th floor to get ice. Other wise it was a great stay. July 6, 2014
Rated 4 out of 5 by Great conference facility Just attended a three-day conference here and everything ran smoothly. Was very impressed with the staff as they served 700+ for dinner. July 14, 2014
Rated 4 out of 5 by Key location for fireworks SPG club level service for evenings should at minimum run from Mon-Fri. It' s not offered during holidays or Friday's. This should be advertised somewhere otherwise it's deception. The concierge staff, room cleanliness and the view at this property were spectacular. July 7, 2013
Rated 1 out of 5 by In need of a total make-over and a good cleaning This hotel is old and tired. The entire hotel needs a make-over. The public spaces are not being kept clean. The same litter was in the hallways all three days of our stay. The noise levels both from within and out make it a very undesirable place to get any rest. April 29, 2013
Rated 3 out of 5 by Lost my jacket Left my jacket at the lobby lounge. Bartender said he turned it in to the front desk, but no one could find it over the final two days of my stay. My fault for leaving it on the back of the chair, but disappointing that it was picked up and then lost by the staff. September 23, 2013
Rated 1 out of 5 Kiddie City During my stay apparently there was a teenage mutiny at the hotel. 20+ minutes average wait for elevators, Teens running around the hotel unsupervised all hours of the day and night playing knock knock and running. I had to call to the front desk multiple times. January 28, 2013
Rated 5 out of 5 by Thanks Mary We had a wonderful stay in Philly doing all the usual tourist things. Mary, our trip advisor, really gave us some great information to make sure we did all the activities that were associated with our interests. Nice hotel, wonderful staff. Thanks to everyone. November 23, 2013
Rated 3 out of 5 by The location is great but... Average experience due to the fact that they have a big problem with elevator (20 minutes waiting time!). Just not enough elevator for the amount of room. Ben, restaurant gm, is an outstanding hospitality team member....make sure to meet him during your stay. April 2, 2013
Rated 2 out of 5 by Hotel is just Ok Elevators are terrible! I have never been in a facility where the elevators were this atrocious. Each trip was an adventure in futility and frustration. It was so bad we stayed away from the room or the bar and restaurants in fear of having to use the elevators. Sad SPG Experience! April 1, 2013
Rated 4 out of 5 by Nice amenities The hotel offers a gift shop, a terrific work out room, restaurant, bar, pool and more. The location is convenient and the staff was very accommodating. This appears to be an older property and there is room for improvement on the rooms and meeting areas. October 31, 2013
Rated 5 out of 5 by comfortable and convenient I was very impressed with the layout of the lobby and the friendliness of the staff. The room was great and the view was magnificent. Only problem was the noisy air conditioner June 24, 2014
Rated 4 out of 5 by Great location, good lobby bar. Checking in was a joy with Hamid and Mousaab working at the desk. After a long trip in they both made us feel like we belonged in the hotel. They gave us great recommendations for a night out and checked us in so quickly so we could see the city. March 30, 2014
Rated 4 out of 5 by This hotel has a good location and nice features This hotel is convenient to museums and parkway with good bed and expected hotel features. The street level appearance is not nice from the city side where people approach walking from center city because they expect all customers to arrive from driveway. September 29, 2012
Rated 2 out of 5 by Sleep interrupted by unfriendly staff I checked into this hotel very late in the evening due to plane delays. The staff was welcoming, even at such a late hour, and I went up to my room for a few hours of sleep. The next morning, at 8:30 am, there is a loud knocking on the door. Since I was tired, I tried to ignore it and go back to sleep. A few minutes later, there is another demanding knock on the door. When I open the door, it is the cleaning person, asking when I will check out. Now, 8:30 is in no way close to the checkout time, and I was not delaying her job by trying to get my rest. So my response is that I don't know when I will be checking out. She then demands an estimate of when I think I will be checking out. After a late night this was the last thing I wanted to deal with at 8:30 in the morning. After that encounter I begin to get ready for the day, since I was alerady awake. After about 20 minutes out of bed, I see a huge bug crawling where I had just slept. Not my idea of a friendly or clean hotel, and I will not be visiting any time in the near future. August 13, 2012
Rated 3 out of 5 by Could have been better Was charged for a cot that we didn't need. Had the wrong room when we arrived but they did handle the change quickly. The new room had a window that was cracked from top to bottom - a bit dangerous and not at all attractive! Never enough towels available. July 15, 2013
Rated 4 out of 5 by This hotel has wonderful staff We stay at this Hotel whenever we are in Philadelphia. The most wonderful part of the stay is Mary Mastrobuoni, Concierge , She remembers us from year to year and focuses on our likes and recommends what is in our interests. May 13, 2014
Rated 4 out of 5 by Nice conference facility The facility is good for large conferences. There is adequate space and a good set up. It is easy to reach from the airport using a local shuttle service. The guest rooms are comfortable. The hotel hallways didn't appear to be vacuumed daily. March 26, 2014
Rated 4 out of 5 by Good Meeting Location I came to Sheraton for a 2 day Accounting Program & was very pleased with the hotel staff, the hotel room, & the meeting rooms. I would recommend Sheraton to any businesses looking for a location that can hold large group meetings/workshops/programs. October 30, 2013
Rated 4 out of 5 by Great location and staff I always enjoy staying here. The location is great and allows for an easy walk to all the central sights you want to see. The staff is always super helpful. June 29, 2014
Rated 1 out of 5 by disappointed Being a SPG member i've seen and stayed at several Sheraton's. This was clear and away the worst one. all areas including service need major improvement. June 30, 2014
Rated 2 out of 5 by Not resilient in bad weather During my three night stay (during the polar vortex), the fire alarm went off two nights (both past midnight), my room was not cleaned the first night, and room amenities were subpar for a Sheraton (no slippers, robes, or refrigerator in the room). January 9, 2014
Rated 5 out of 5 by cab assistance The cab driver that the Sheraton staff assisted me with was nice but once we got to the airport she had no way to take a credit card, had no receipt to provide which was a problem. Hotel staff should only use qualified legitimate transport services. October 6, 2013
Rated 2 out of 5 by Stuck in the 80's This hotel is in desparate need of a renovation. I was very disappointed with this hotel and my room, which was tiny. July 10, 2014
Rated 2 out of 5 by Not impressed I stayed 5days with my family. The desk-staffs were not friendly, terrible elevators and noise leves of hallway (21F), peeling wall paper in bath, stained chair, was not impressed... oh, good customer service; asked to change dirty coffee machine. May 24, 2013
Rated 4 out of 5 by Very Good Service The view from the club level is breathtaking. All the staff was exceptional. The day we were to leave the battery in our rental car was dead. We were headed to the airport to catch a flight. Someone from the hotel came to assist us within minutes. May 30, 2013
Rated 4 out of 5 by So, so The lobby and most of the rooms lived up to the Sheraton standard but my guestroom was not all that great. There were a number of stains in the carpet and the shower head was not securely attached to the wall. Room 534 definitely needs some TLC! November 30, 2012
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