Rated 4 out of 5 by Debb22 A little disappointed
I was a little disappointed after my last stay as an SPG member in San Diego. This hotel did not offer the amenities for preferred members that San Diego did. They were kind enough to provide us amenities when we asked though. Also, the first day the room was cleaned they overlooked emptying the trash cans which was surprising. The next few days I elected to not have the linens changed, but did expect that room service would come in and do basic cleaning, but found that they did not even come in at all. Everything else about my stay at the hotel was very good and the staff was very helpful overall.
April 7, 2014
Rated 1 out of 5 by Thestoic Terrible check in experience
there was terrible service uppon checking in. My company had arranged for a payment method through the company credit card and the young lady at the counter would still not check us in. all of this after a 30 hour flight. it felt like we were bothering for wanting to check in. plus the added embarassment of not sorting our the necessary paperwork to get us through hassle free. in the end, they found the authorization letter, and finally checked us in. this after an hour ordeal in the counter arguing and not being assisted proeprly. is this how "preferred guests" treated?
May 13, 2014
Rated 4 out of 5 by kd12 Customer Service needs work
You have a few customer service stars at this location. But, overall this was lackluster service. There seemed to be inefficiency, lack of communication and low morale. I had an experience where no one answered the guest services phone when I called down. Or when someone did answer instead of facilitating my request on their own, she immediately and quite abruptly transferred me to the concierge on an issue which she could have taken care of. Not to mention I had housekeeping bang on my door at 8:30 AM (check-out is 12) and when I answered, she said "Oh, just checking." You better have a better reason than that.
February 17, 2013
Rated 3 out of 5 by Jacbthom Typical week
I have been traveling to Philadelphia for a few months now, and typically stay at this hotel. I just received Gold status but still dont see any of the benefits. If there is a conceirge floor, they dont tell you. Nor do they even acknowledge a welcome gilf? thought both of those came with status?
One of the main reasons I do stay at this hotel is the exercise facilites. For a hotel its great. Even if some of the machines are broken.
Another problem I have with this place is the inconsstent room cleaning service. Sometimes I get towels, sometimes not. Sometimes I get my coffee supplies refilled sometimes I don't Sometimes I get the paper in the morning, sometimes I don't.
June 25, 2012
Rated 4 out of 5 by Vicki2014 Good weekend
The room was comfortable, clean and updated. I thought it was great that there was both a shower and tub in the bathroom. After hours of walking around, a good soak was very welcome. Everyone I interacted with at the hotel was friendly and helpful. I had a "Pure" room, which was not adequate for my allergies, but might be perfect for someone having less of an "allergy year" than I seem to be having this year. There is no in-room safe, however, so I had no way to adequately secure my electronics. Also, I paid for the breakfast, but would not do that again. There are mostly carbs, not good for me, but the selection was healthy at least. Also, they don't put out enough snacks, and I never saw any hot appetizers, so if you want some, I guess you have to be first in line. Finally, while the wifi is not free, there are some computers available and the one in the Club, if you purchased access with our room, can be used for free.
June 24, 2014
Rated 1 out of 5 by Philadalphiasheraton2014 disappointed
Being a SPG member i've seen and stayed at several Sheraton's. This was clear and away the worst one. all areas including service need major improvement.
June 30, 2014
Rated 5 out of 5 by Nancy90 Comfort in the midst of busy busy
I have to say Hats off to the Downtown Sheraton in Philly!! What a busy busy graduation weekend and also they had the SGK Cancer Walk on Sunday! And that hotel catered to all needs! It was such an exciting weekend.
We needed a fridge in the room for my husband's insulin and bingo they brought it up! He forgot his toothbrush and voila the desk gave him one! We were walking all day and to come back to such a comfy bed to sleep soundly was a great relief. Thank you for having pleasant staff and a superior Hotel. It made our son's graduation from Penn a very relaxing one! Thank you for your exceptional service!
May 15, 2013
Rated 2 out of 5 by NHLDraft2014 Sheraton Downtown Philly
We stayed at this hotel for the NHL 2014 draft. It was very disappointing for a Sheraton. Rooms were large however it was difficult to sleep as the air conditioner went off and on all night long, room was either hot or cold and every time the a/c came on there was a loud click. The 2nd room we had wasn't cleaned on the Saturday when we returned after being gone from 12:00 noon until 9:30 pm. Front desk was unfriendly. Had the buffet breakfast, the food was good, but it was expensive and the café closed at 11:00 am daily - this seemed very strange as the hotel was full and the lobby was very busy with people looking for lunch on Thursday, Friday and Saturday. Lounge did serve food however the menu was limited and the wait for service was long. Staff seemed to be caught unaware of the crowd that was there for the draft and a wedding on the Friday. They kept saying that due to the people everything would be delayed including the rooms for check-in and the food. Young gentleman at the Valet Parking was great to deal with, but he was actually the only friendly one, wish we had got his name on Thursday when we arrived. Very disappointed in cleanliness of hotel and overall feel. It is a worn out hotel that doesn't deserve the Sheraton flag.
July 1, 2014
Rated 4 out of 5 by Bkbroome Meets needs for biz travel
This hotel has a good location and a great fitness center. It also really needs updating. The hallways have bad lighting, old looking brown wallpaper, etc., the Club Lounge is small and gets crowded.
All in all, it's fine if not fancy but i have two complaints. First of all housekeeping left only decaf coffee packets in my room. Secondly, i absolutely HATE the follow up call from room service. Please don't bother me 90 minutes after my meal! If there had been any problems i would have contacted them. I order room service usually because i have work to do and i do not appreciate the interruption.
March 18, 2014
Rated 5 out of 5 by Gemini20 The staff at this hotel were friendly
I am a resident of Philadelphia and had a teacher's conference to attend. I decided to treat myself to an overnight stay and glad it did. What I noticed throughout my stay was how friendly and accommodating the staff was. No matter where I was whether elevator or walking the halls..they always greeted me with a hello and a smile. They made me feel welcomed and that was what will bring me back. THe only complaint I had was the food at the luncheon but not sure if that was what conference provided or the PFT conference had outsourced?? Anyway, I would come back if just for another weekend get-a-way.
March 9, 2014
Rated 5 out of 5 by Sandy46 Home away from Home!
Comfortable rooms, clean, thoughtful care during our stay. .... Just like being at "grandma's house" !!!
June 30, 2014
Rated 4 out of 5 by Joseph51 Great location and staff
I always enjoy staying here. The location is great and allows for an easy walk to all the central sights you want to see. The staff is always super helpful.
June 29, 2014
Rated 2 out of 5 by Googo Need major update
Stayed at the hotel last week due to convention hotel assignment. Front desk and valet are were friendly. The hotel looked very out dated and need major update. My room had old carpet that looks dirty. It also had individual air conditioner by the window which is so noisy that I had to put ear plug on to sleep. When I left at 6 am to catch my flight, there was no bellman. I got onto this taxi and driver didn't even get out of the car to help me with the luggage and same when we got to the airport. He continued to pressure me to pay cash when the credit card machine was there in front of me. Please do not use those drivers that always find a way to pressure passengers to pay cash!
June 15, 2012
Rated 1 out of 5 by NOTHAPPY98 billing
screwed up my bill, charged me and my work, when work was paying for it
June 30, 2014
Rated 3 out of 5 by Laurel63 Disappointed
I stay here all the time. I was in charge of a class being taught at our office and had suggested to all that they book at the Sheraton. I was appalled at the various rates each person was charged, the difference in room amenities, and the over all quality of the room. As a frequent guest, and familiar with the staff, perhaps they "take care" of me? But MY guests had sub-standard rooms, in my opinion. The only reason to stay here at this point is proximity to the office.
June 9, 2014
Rated 3 out of 5 by Mike568 Nice hotel that nickel and dimes you
This is for the downtown Sheraton hotel. Rooms were clean. Parking was outrageous at 38.00 per day park yourself plus about $20 dollars misc fees per day for a total of $58 per day in additional charges. The sister hotel a few miles away charges approx 20 per day for parking which is more reasonable. During my stay I had many issues with my television signal going in and out. Staff was not helpful only saying the were aware of the problem and seemingly made no efforts to fix it. They even seemed to be annoyed that I had the audacity to come and complain on three separate occasions (7 am, 9am, then 5PM).
November 17, 2012
Rated 1 out of 5 by patr This hotel was terrible
Rude front desk staff. rooms not ready on time. Room smelled like a wet dog
June 29, 2014
Rated 4 out of 5 by CouplesRetreat positive experience
The room and hotel were generally what one would expect from a Sheraton - inviting, clean, above average. However, it was the staff here that made this place stand out. Despite computer problems, the check-in staff found a way to help us settle in and kept us informed thru a necessarily extended check-in. Plus, the concierge and bell staff were engaging and extremely helpful. In fact, after I had already been turned down for an expanded reservation at a local five star restaurant, the concierge managed to smooth it over and get everything back on track, plus came through with an excellent lunch suggestion as well. I would definitely come back to this hotel, especially for the staff!!
February 18, 2013
Rated 4 out of 5 by JMMCK This Hotel is dated but needs improvements
I like the staff at this location. The concierge at this location is amazing. Mary, without a doubt, is the absolute best! She is friendly, helpful and will do whatever necessary to help a traveler with his/her needs. I believe this location needs cosmetic improvements and updating; however, I will come back again and again to stay here because of Mary.
The restaurant/bar inside lacks good service. I found several nights it was hard to get recognized for service and there seems to be a issue with servers having a sense of urgency. Needs major overhaul and improvement! Management take note!
March 15, 2014
Rated 5 out of 5 by Patricia6600 Perfect location for museuma and centre city
I was pleasantly surprised by the proximity of the hotel to the 30th St. train station. I walked over to the hotel (small overnight bag carriers only) and enjoyed the lovely end of fall weather. My room was available, I checked in and was off to the museums. If you like to walk, the pleasant walk up to the avenue to the Museum of Art is in order (about 15 minutes or more depending up your speed). The bar menu was delicious for a Saturday night dinner. I recommend the crab cake. The staff was attentive to my needs. The room is your basic king bed with great TV reception and in room coffee (Starbucks).
November 4, 2013
Rated 4 out of 5 by BuffaloJoe Nice hotel. I miss the clock!
The hotel rooms and restaruants are nice. It is conveniently located near restaurants and other areas of interest. We were a bit disappointed when our group arrived to find the huge clock had been sold. I'm not sure why the hotel would get rid of something with that much history behind it. Every year for the past 6 years we have taken a group photo in front of the clock.
I wanted to say what a pleasure it is to come back a couple times a year and be greeted by Amanda's smile and courtesy. She recognizes our group and always provides excellent service when we enjoy time in the lobby lounge/bar area.
December 10, 2012
Rated 3 out of 5 by Rosa01 It's okay but a fire alarm went off
The hotel is kind of old or not renovated. I was in a conference and the hotel had a lot of miss-communication. Furthermore,at 5am the fire alarm went off and they kept saying" stay in the room" for 20 mins!
June 25, 2014
Rated 5 out of 5 by KateSS Met most of my needs
I loved the bed and most of the room facilities. No way to keep AC blower from blowing into the curtain, which is inefficient. The handling of the conference was excellent. (I was only a participant.)
June 25, 2014
Rated 4 out of 5 by March013 NO MORE FREE PARKING
Until last month this hotel routinely comped parking for SPG guests. This month I was told there is a new parking lot management company, and no more comps. No more comps = no more stays for me!
June 25, 2014
Rated 2 out of 5 by RafKam Thoroughly Forgettable
I spent less than 12 hours at this hotel, but I can say it's quite acceptable. Room looks very tired, with scuffs, and dirty looking carpet, but I guess I found it acceptable, considering its cheap. Location is ok. Check in was quick enough considering how big the hotel is.
Achilles heels was the Club Lounge. Probably the worst one I've ever seen. Single poor staff member completely overrun, many items missing at breakfast, cutlery missing, PC and printer out of order, just depressing.
This is just a place to put your head down for a night if you're on a budget, and get away as soon as possible.
December 16, 2013
Rated 5 out of 5 by MelMel43 Staff is the Best!
This hotel is older, but very comfortable - especially the beds. What "makes" this hotel is the staff which is always very accomodating, professional, and friendly. The location of the hotel cannot be beat and has beautiful views of the Ben Franklin Parkway
June 23, 2014
Rated 5 out of 5 by MrTee Exceptional Experience
As a business traveler my lodgings are very important. The Downtown Sheraton satifies the highest standards a traveler like myself requires. They offer great accomodations, excellent food, phenominal service. The staff, from the parking garage through the wait staff, to everyone you encounter on the property is wonderfully friendly and helpful. I will not consider another location when I am in the Philadelphia area.
May 31, 2012
Rated 5 out of 5 by bf707 comfortable and convenient
I was very impressed with the layout of the lobby and the friendliness of the staff. The room was great and the view was magnificent. Only problem was the noisy air conditioner
June 24, 2014
Rated 5 out of 5 by gao18 Excellent hotel for all purposes
I would rate 5 stars for all category if I was not happen to lost some sleep due to a fire alarm trigger by neighbor building.
June 25, 2014
Rated 3 out of 5 by SS1234 You cannot send guests to a different building.
It was upsetting when they sent my friend and his family to a different building. How can they do that when he arrived with a small kid and an infant passed their bedtime. My friend had called the hotel and informed he'd be arriving a bit late in order to secure a room too. They didn't even give him discount. I stayed there with a bunch of people and this upset everyone.
Our room was comfortable but the drain in the shower room wasn't quite working.
Eric who was working at concierge was great to us. Thanks to him, we were able to get late check-out, which we really needed. He deserves bonus!
November 18, 2013