Rated 4 out of 5 by jkar53 Friendly staff. Great location.
Staff at front desk, concierge station and restaurant were very friendly and helpful. The location is great for visiting museums and within walking distance to our favorite restaurant in Rittenhouse Square.
April 15, 2015
Rated 2 out of 5 by Dermusa Excellent customer service
We arrived with hopes off an early check in. There was a long line at the front desk. The concierge, Mary approached us and brought us over to her desk. They were unable to check us in early, as the rooms were not ready. So instead she checked our bags, arranged a lunch reservation at a fabulous restaurant and tickets to see Independence Hall.
When we returned to check in, our room was ready and had an incredible view of the parkway and art museum. There was some fruit and cheese as well as a note from Mary thanking us for being patient with the hotel. Patient? We were only hoping to check in, not expecting. They exceeded our expectations and we appreciated every member of staff we encountered during our stay.
April 15, 2015
Rated 5 out of 5 by Happy25 Very Pleased!
We recently stayed at this fabulous property. Booked a club level room which guaranteed us one of the renovated floors. We opted for the free wi-fi and late checkout (4pm) as SPG gold level members. The room was very nice, quiet, and the beds were very comfortable. The view from the room was breathtaking (Church, Art Museum, etc). The staff was great, and exceeded our expectations -- from the concierge to the front desk. The club lounge was also fantastic. It felt new, and had a great view. The food was very good as well. We will definitely stay here again, if we find ourselves in the area!
April 12, 2015
Rated 1 out of 5 by SheratonPhilly Worst experience ever
I travel every week, and every week I disappoint with something, most of the time the key is not working, I have to go back stand in the line for rekey. Funny thing is, they know the system is broken and still there will be one or two staff at front desk most of the time he/she is on the phone regardless of long queue waiting. This building has major plumbing problem. House keeping is worst, always I had call ask things, like soap, towel, etc. Internet sucks, any room you stay it is terrible slow and most of the time it disconnects frequently. Restaurant has very small menu and they don't know how to cook burger. Restaurant is always busy but you will see only one waitress.
April 8, 2015
Rated 3 out of 5 by YeaYea76 Comfortable
Room was clean, beds were particularly comfortable. Room service was good and it was a good location - not far from the convention center.
April 7, 2015
Rated 5 out of 5 by Javis1177 This hotel is very clean and staff was very helpful with some last minute changes,
I had a few last minute changes with my arrangements, not only were the accommodating but went the extra to make sure my stay was enjoyable. It was my Birthday and i got a great recommendation for dinner and special gift a special thank you to Concierge Mary Mastrobuoni
March 23, 2015
Rated 4 out of 5 by AB2015 Easy and comfrtable stay
Was my 1st time at this location and I had an easy and very comfortable stay. Room was very clean and great. Only had a minor issue with the AC but was fixed right away. Staff were really helpful.
March 12, 2015
Rated 3 out of 5 by SPGTraveler89 Staff is Nice, Hotel needs Work
The Sheraton Philly Downtown has a great staff from the front desk to the "Local" bar area. The problem is that though the lobby area is renovated, the majority of the rooms are not.
Some bullet points:
-The HVAC systems are the old window units that are noisy when starting up (especially for heat in the winter). Some of them are so loud I blast the heat right before I go to bed then turn the whole system off for the duration of the night.
-The rooms themselves are clean but the noise from the surrounding rooms is above average, and if you get an adjoining room it difficult to sleep (even if your neighbor isn't loud... every little sound travels).
-The bar/restaurant downstairs has some great staff, but the food is below average in quality (looks microwaved/reheated). Good local beer selection with several wine choices.
-Front desk staff is very friendly and helpful.
Overall, the staff is above average at this hotel, but the rooms themselves need a serious refurbishment to compete with other more modern hotels in the area.
March 4, 2015