Rated 3 out of 5 by shay This hotel is in a great location
I did like the fact that no one told me about parking and when I arrive home there a charge of 38 to my credit card. Wow 38 to park at a hotel that im staying at!!!!!!!!!!!
December 31, 2011
Rated 5 out of 5 by SGS47 Very accommodating, good location.
I pulled up and was greeted by a very friendly valet. I parked my car and was able to check in within a couple of minutes. Room was clean and had everything that we needed.
March 11, 2013
Rated 2 out of 5 by Clkonruby Better luck next time
At check in was given a room already occupied. Could have beed very akward. Next morning toilet would not flush. The attitude was oh well we will get some there to fix it.
January 13, 2013
Rated 4 out of 5 by allsport2233 Great Hotel, Great Location
Hotel staff was very helpful at check-in. The room was clean and comfortable. Location of the hotel was great. Stayed 2 nights on business and would definitely stay again.
March 17, 2013
Rated 3 out of 5 by GloriaN Hotel needs update
This hotel gets lots of traffic. The registration/check-in process was slow. The rooms need to be updated. We chose this hotel because our preferred one was not available.
June 10, 2013
Rated 5 out of 5 by Ttoggip Expensive internet
It's mean to charge for WIFI. I paid $3 for a coffee at a nearby Starbucks and got free internet and couldn't get it at your hotel despite the room price.
May 12, 2014
Rated 5 out of 5 by Misty74 Hotel was accomodating
Due to a cancelled flight I needed overnight accommodations. The staff was very helpful in getting me settled in with no fuss. My room was very comfortable and inviting.
December 12, 2013
Rated 4 out of 5 by Nelson193 Race$Cure/Mother's Day wked
Excellent location for activities re Race at Art Museum. Also close to other museums, ie Barnes. Enjoyed hotel Lounge abd Buffet breakfast next morning.
May 12, 2014
Rated 3 out of 5 by PDDC Uneven to say the least
Rooms and service are top-notch. Hotel open areas like bar, atrium, etc. are on the haggard side and in need of update. Food available in the bar is downright horrible.
February 18, 2013
Rated 3 out of 5 by NickiB service was wonderful
The only bad thing was waiting for the elevator. We used the stairs multiple times due to fulliness of the elevators and when your on an upper level this gets tiresome,
February 21, 2013
Rated 5 out of 5 by colin5 Jason at front desk
Jason is Excellent! He gave us top notch service. Because of him we will be back. Very helpful kind and caring. He took the time to explain everything in detail.
March 30, 2014
Rated 4 out of 5 by Hammy408 Nice Short Stay
I travel a lot for business and this stay was no different. It was a pleasure being greeted at the front desk and being provided with excellent dinner recommendations.
August 24, 2012
Rated 3 out of 5 by juslea Unclean
Hotel was nice but came back 2nd night at 11PM and room was not cleaned! We had to leave room so it could be cleaned and we weren't offered anything, not even a drink!
August 2, 2012
Rated 5 out of 5 by Laserlady convenient area, comfortable and safe
Very comfortable, cozy room. It would have been nice to have a mini-fridge in the room as well as free internet. Other than these comments, everything else was super.
October 2, 2012
Rated 2 out of 5 by Nothappyatallinphilly Hotel beds are very comfortable. Wifi is NOT free.
The faucet in the bathroom leaks. The staff is not friendly or helpful. Internet in room costs $16.99 per day. I will not choose to stay here again if I can help it.
November 21, 2012
Rated 5 out of 5 by Singer90 Beautiful hotel
This hotel is 26 stories, and the view from my 24th floor was incredible! Very clean and comfortable. Pets are allowed under 40 lbs. they have a gym and a pool, too.
July 4, 2013
Rated 4 out of 5 by Christy72 enjoyed hotel
We appreciate this hotel. Staff are great and we appreciate its dog friendly policies.
July 12, 2014
Rated 5 out of 5 by Contrebabee The staff was amazing, friendly, very helpful!
I could not have asked for anything more. The hotel was beautiful, the atomosphere was terrific. The location was perfect. The staff did an amazing job. Thank you!
November 12, 2013
Rated 3 out of 5 by johnd1958 HVAC issues
The blower was quite loud; resulting in our turning it off overnight and inconsistent temps. Advised agent and received the standard - sorry that happened.
April 5, 2014
Rated 5 out of 5 by Pammy Staff was great
Everyone on the staff was very accomodating and friendly. We especially like the young lady working the Club Lounge in the evening and the morning during our stay
April 21, 2013
Rated 5 out of 5 by Sandy46 Home away from Home!
Comfortable rooms, clean, thoughtful care during our stay. .... Just like being at "grandma's house" !!!
June 30, 2014
Rated 4 out of 5 by Dranoel My stay on 12/22
Everything was just great. Your staff was very good. One improvement, you could make, is have a shuttle for Philly airport & Amtrack. Most top quality hotels do.
December 31, 2012
Rated 5 out of 5 by Trisha6 Great staff, one concern
Every person we came into contact with was extremely helpful and pleasant. Our one major concern was that we had 5 rooms for a group of people running a race for a children's charity and the special needs children themselves were participating. When making the reservations I had been very clear that we would need late check out to ensure the safety of the kids. When we checked in only 2 of the rooms were allotted late check out, and while that was a nice accommodation for those two rooms it was a hardship for the other three. There was a big block of rooms for runners and in the last 8 years we have stayed at a different hotel for this race and the late check out was always guaranteed for that entire block. It was a real problem for us, and I am not sure we could stay at this hotel again for this event if they cannot adjust this policy. I know the hotel was full bc of the race, but we also know it would not be full the next day so there was plenty of time to make the turnover of the rooms with the right staffing plan ahead of time. With such a well trained staff, and nice property it was a real shame to have this problem.
September 16, 2013
Rated 2 out of 5 by phillyphan Stayed for wedding
- Hotel was unclean
- Reception was unfriendly and spg line took 2 x as long as other lines
- staff continually told us to go talk to "x" person (who was busy).
April 29, 2013
Rated 1 out of 5 by leaf456 Not up to Sheraton standards
From check-in to check-out, I continued to run into problems and unpleasant experiences. The hotel was run-down and dirty.My room was not ready at 3 pm check-in and I was oddly pressured to accept a different type of room instead (and I refused). My room was dirty throughout when I did eventually get into it and housekeeping did not service it well each day. I had to asked for room amenities that were supposed to be standard. The Club lounge was shabby, dirty, poorly-maintained, lacked even minimal amenities and the staff (when someone actually was there) was rude -- they could be heard to complain about other guests and about management. The hallways carpets had the same pieces of lint, dirt and bits of paper throughout the five days, indicating that it did not see a vacuum cleaner. I was served undercooked food in the restaurant after waiting a long time to be seated in the empty space. The front desk staff with one notable exception was not professional. At checkout, I was comp'd one of my 5 nights for the series of inconveniences (without my even asking for it by the only staff member who seemed to be trained and interested in the guest experience); however, that did not make up for the dreadful condition of the hotel. This place needs a total revamp of facilities and staff.
August 6, 2014
Rated 3 out of 5 by markie Older hotel
time for renovation to be top notch: elevators are extreamly slow, dinner buffet priced nicely but food i ate was tasteless. Parking is a mess and complicated
April 15, 2013
Rated 5 out of 5 by wertyuo extremely friendly housekeeping staff
Very good hotel with the most friendly housekeeping staff I've encoutnered
July 14, 2014
Rated 3 out of 5 by Alec78 This hotel did not meet my expectation
The carpet in my room had stains. The bedsheet felt "rough" to the skin. My stay wasn't bad but I was expecting something a little bit better for a Sheraton.
October 1, 2013
Rated 4 out of 5 by Foodie1234 Mixed experience @ Philadelphia Downtown
We usually love staying at Sheraton hotels, and looked forward to our stay here. The lobby was beautiful. But the lady who checked us in at the front desk started our experience with a negative impression. She was not helpful, did not offer any benefits/upgrades with our SPG status (even though it was pretty obvious to us by the parking lot that the hotel was not full), and she was seen rolling her eyes with attitude when dealing with other customers. On the other hand, the bell staff and concierge were great--very friendly, personable and accommodating to our needs. When we got to our room, we found a wet rag hanging on the shower curtain rod--must have been left by the cleaning staff. This was removed the next day when they returned to clean the room.
The pool and exercise facilities was very nice, and well stocked with towels. The parking lot was run down and needs repair. Some elevators were nice and clean, whereas others had litter on the carpeted floor.
All in all, we enjoyed our stay. The positives did outweigh the few negatives we experienced. Next time we are in Philly, I think we would consider staying here again.
August 13, 2013
Rated 3 out of 5 by NS1PP Service and Room Amenities
Service in the lounge bar and restaurant was not good. Servers were not kind. Blanket was too heavy. The SPG membership was not recognized at the front desk.
November 30, 2011