Rated 3 out of 5 by Jacbthom Typical week
I have been traveling to Philadelphia for a few months now, and typically stay at this hotel. I just received Gold status but still dont see any of the benefits. If there is a conceirge floor, they dont tell you. Nor do they even acknowledge a welcome gilf? thought both of those came with status?
One of the main reasons I do stay at this hotel is the exercise facilites. For a hotel its great. Even if some of the machines are broken.
Another problem I have with this place is the inconsstent room cleaning service. Sometimes I get towels, sometimes not. Sometimes I get my coffee supplies refilled sometimes I don't Sometimes I get the paper in the morning, sometimes I don't.
June 25, 2012
Rated 3 out of 5 by MOC2450 room cleanliness
I got a room on the 2nd floor last week and it smelled like someone smoked in there for 2 weeks straight. I don't know how housekeeping could have released that room as cleaned. i was moved to another room but it had 2 twin beds instead of the queen in the first room. The staff was courteous and gave me free breakfast for the rest of the stay but I was disappointed in the overall condition of the facility.
June 25, 2012
Rated 4 out of 5 by csworks23 Great Location
Nice, clean and comfortable. Sean in the club lounge in the morning is fantastic!
June 20, 2012
Rated 2 out of 5 by brownie Did not meet my expectations....
I reserved 3 rooms due to the wonderful reviews. What a disappointment! I had to wait 40 mins. to get rooms that were not connecting as requested but on the SPG floor. The only recognition I got was "do you want the points?". I asked about an upgrade - none available. Got to room and man was painting the closet... strong odor. Asked for another room and they gave us a "Suite" which was on another floor and consisted of a room with an adjoining sitting room with a worn leather sofa. The furnishings were worn, carpeting stained and nothing special (not even a mini bar). The lounge which was only open for breakfast despite being told differently... computer broken, food was bare minimum at best. What a disappointment.
June 18, 2012
Rated 2 out of 5 by Googo Need major update
Stayed at the hotel last week due to convention hotel assignment. Front desk and valet are were friendly. The hotel looked very out dated and need major update. My room had old carpet that looks dirty. It also had individual air conditioner by the window which is so noisy that I had to put ear plug on to sleep. When I left at 6 am to catch my flight, there was no bellman. I got onto this taxi and driver didn't even get out of the car to help me with the luggage and same when we got to the airport. He continued to pressure me to pay cash when the credit card machine was there in front of me. Please do not use those drivers that always find a way to pressure passengers to pay cash!
June 15, 2012
Rated 1 out of 5 by Platinum100 SAD
Wifi not working. type of stains on carpet that are only left to the imagination everywhere. Desk chair looks like it was taken from bar lounge. will not stay at this place again.
June 9, 2012
Rated 4 out of 5 by Alden Comments
Wallpaper in room was ripped. No pen or pad by phone. Remote did not work on sleep mode.
June 6, 2012
Rated 4 out of 5 by 2Nasty R.Harden
The front counter staff was extremely professional and helpful. My room was not cleaned or touched the two days that I stayed.
The overall experience was good.I enjoyed seeing Philadelphia even if it was on a limited basis.
June 4, 2012
Rated 1 out of 5 by sfdjah Avoid at all cost
I stay in hotels almost 200 nights per year. My company makes me stay in this one once a year and it is BY FAR the worst hotel we stay in.
For example, on the last trip I checked in, went to the first room...it was still dirty, bed not made, towels everywhere...it was gross.
Went downstairs got a second room...somebody was IN the second room watching TV. Thank goodness they had clothes on!
The third room was finally clean (relative term, it really wasn't clean, clean) and unoccupied. When I asked if they could at least give me a drink coupon or something, for all of the mess the front desk manager said..."oh, no. We could never do something like that." Seriously?
All of this not even to mention that this has to be one of the dirtiest hotels ever...hasn't been thoroughly cleaned in years.
Avoid it at all cost. But if you decide to stay here anyway all I can say is...good luck!
June 1, 2012
Rated 5 out of 5 by MrTee Exceptional Experience
As a business traveler my lodgings are very important. The Downtown Sheraton satifies the highest standards a traveler like myself requires. They offer great accomodations, excellent food, phenominal service. The staff, from the parking garage through the wait staff, to everyone you encounter on the property is wonderfully friendly and helpful. I will not consider another location when I am in the Philadelphia area.
May 31, 2012
Rated 2 out of 5 by tarzan1 Not a good experience
Check in service was awful. Over an hour late getting a room from promised check in time. When you pay for a room it looks like to me you should be able to check in on time. Check in staff rude. Room dusty on TV and furniture. No wash cloths in room.
Food was good at the meeting facilities.
May 28, 2012
Rated 2 out of 5 by Capri Not Clean
I recently completed a 4 night stay at the Sheraton Philadelphia. I will start with the positives of my stay:
Pleasant gentleman checked me in
Unfortunately these positives were significantly outweighed by the negatives of my stay. Negatives include:
Very dirty room
Noisy wall-unit for a/c
Staff unresponsive to multiple requests to have bathroom floors cleaned
Upon entry to my room, I noticed that the bathroom floors were filthy. There were visible black dirt marks on most of the floor surface. The next morning I noticed that the shower walls were similarly dirty. I reported the problem to the front desk and they said they would take care of it. When I returned to my room the second night, the floors were even dirtier, despite my request and my tip for housekeeping employees. The next morning I made yet another request to the front desk and once again the request was ignored. Upon checkout, I was greeted by a surly woman who didn't ask how my stay was or even thank me for my stay.
This hotel needs major improvements in the cleanliness and customer service.
May 27, 2012
Rated 2 out of 5 by MrsF Total Confusion!
I reserved a block of rooms for my wedding night, eight of which I purchased for my immediate family and bridal party. When checking in it took the front desk staff about 15 minutes to locate all of the rooms under my last name. I then asked to pay for those rooms ahead of time and was told that was fine. I filled out a paper with my information and the staff ran my credit card. At the top of the paper I wrote 6 rooms for 1 night, 2 rooms for 2 nights. After two more trips to the front desk to straighten things out when my guests were unable to check in, several of them were still charged. On top of that, several $50 fees to reserve the rooms are still on my credit card, 5 days later! Ugh!
My sisters room had stained sheets, but otherwise the rooms were ok. The bell boys were very nice and helpful, but the front desk associates need more training!
May 24, 2012
Rated 2 out of 5 by WCFieldsfan Many Issues
I reserved a club level room at a premium price. On check in I was given a standard room. No mention was made that I was being downgraded. When I returned to the front desk and complained the room rate was lowered to the standard for that room. If I had not complained nothing would have been done.
The concierge told me that the doorman would help me with getting a cab and giving the cab driver directions. In fact there was no doorman on duty and two homeless people were hustling guests to get them cabs.
May 21, 2012
Rated 1 out of 5 by blockfl Worst Hotel Ever
Worst hotel I have ever stayed at, but the staff tried to be helpful. Club level room was reserved. Told at check-in we could not have club breakfast. Issue was resolved, and we were taken to our room, which had not been cleaned. Went downstairs and had luggage stored, Returned hours later and were taken to a very smokey room. We were then taken to another room, which had only one bed for four people. Next taken to room with person in it. Finally taken to non club floor room, where we stayed.
May 20, 2012
Rated 1 out of 5 by Jman22222 Terrible service
My wife, two young daughters and I had to wait for two hours to check in. We did not get into our room until six pm. The girls missed their naps and we were late for dinner with friends. The night was a mess. I travel a lot and stay in a lot of hotels. This was the worst experience I have had and it cost 500 dollars.
May 20, 2012
Rated 4 out of 5 by JS05182012 Nice staff, good location, satisfactory accomodations
Nice staff, good location, satisfactory accomodations
May 18, 2012
Rated 1 out of 5 by Manju Not what I expected
The check-in process was great, very courteous and helpful. However once I got to my room I was very disappointed. I would never have expected all the scary stains I saw in that room! From what looked like rust marks on the pillow cases, to black mold-like stains on the bedding (as well as hair that was not mine), and stains on the carpet and curtains, it was gross! It felt like the whole room and everything in it needed a proper wipe down and certainly the bedding needed a bleaching.
Lastly, I tried to leave a parking permit at the front desk for a colleague (not staying at the hotel) to pick up the next day. Unfortunately, the item I left mysteriously disappeared into a random black hole that no one at the front desk could account for. After being grilled by staff about whether or not I had the correct Sheraton I had to leave the event I was working at, walk two miles to meet up with my colleague and provide a secondary permit. The whole issue was ridiculous and a big inconvenience.
May 15, 2012
Rated 2 out of 5 by Sam23 Prolonged fire alarm
There was a prolonged fire alarm while I was trying to have a phone conference from my room. This significantly impacted the phone conference. I will not be staying here again.
May 9, 2012
Rated 5 out of 5 by Prncsz2012 Beautiful Hotel
This hotel was beauitful and exceeded our expectations.
May 2, 2012
Rated 2 out of 5 by NewYorker Avoid This Dump
I first stayed at this hotel in 2006 and recently returned in April 2012. I had hoped it improved since then but had not. I am a frequent traveler and often stay at Sheraton hotels. This place is very much "your father's Sheraton" and makes me feel like its 1993. The staff is very unpolished and unfamiliar with SPG process and rules. They did not allow for late checkout. Internet did not work well either at the hotel. The food in the lobby bar was terrible. My shower barely worked and created this screaming sound as water sprayed all over the floor. I highly suggest you look elsewhere in Philly. I stayed with a number of colleagues at this hotel, many with different travel preferences, and we all came to the same conclusion.
April 25, 2012
Rated 5 out of 5 by Manju Highly Recommended
I would recommend this hotel to anyone traveling to Philadelphia, whether it be for business or fun. The rooms were clean, the location was perfect, and the entire staff most helpful with any request. I have read some other reviews, and disagree with most of their comments. I am the type of person that cares less about whether or not the bathtub is a jet-stream or if the room has fancy amenities. When I travel, I like to enjoy the city and the company I am with, and this hotel helped me do exactly that. The location provides easy access to all of Philadelphia, by foot or by subway. The staff go above and beyond by providing suggestions and answering any question that one may have, making sure your stay is enjoyable. Also, the room was perfect for a relaxing evening and quality sleep. I will definitely stay here again.
April 24, 2012
Rated 3 out of 5 by ConventionGuest An Average Stay
I arrived at the end of March 2012 for a convention. My stay lasted 4 nights. I called the hotel from the airport to ask about a shuttle. The person seemed quite busy and abrupt with me. There was no hotel shuttle to/from the airport, but a pay shuttle service was available ($10 per person). Check-in went smoothly. The room was nice, and I felt very comfortable. One of the curtains was broken. Internet access could be paid for by the hour or the day; however, the hourly service wasn’t working. In calling the front desk, I was told it hadn’t been working for some time. I spoke with the staff 5 additional times during my stay. First, to ask about a shuttle or directions to the convention center. There was no shuttle, but the person gave me walking directions. She was polite. Second, to ask about how late the shuttle ran to/from the airport. The person at the desk was unsure, and had trouble flagging down another person who knew. This other person (a head bellhop? – he seemed to be someone directing other employees) seemed very rushed and didn’t seem to want to be bothered. His answer was quick and abrupt – almost as if annoyed. Third, to ask about local coffee shops and restaurants. It took a while to get help because employees were joking around and talking with each other – one of whom was the same gentleman who seemed annoyed at my shuttle schedule question. He walked away without a word and let someone else help me. The other two times were with maids. Both of them seemed very concerned with my overall comfort – they were quite pleasant to talk to. I ate at the hotel restaurant my last night. Dinner and service were great!
Overall, I’d say that my stay was average. However, I wouldn’t normally expect “average” from a downtown Sheraton in such a large city. Problems seemed mostly in the level of service from staff that should normally be trained in how to deal with guests. Only the maids seemed concerned at my comfort. I suggest they be “promoted” to guest services.
I wouldn’t recommend this Sheraton. It’s not that it’s a bad location. However, I’m sure that there are better hotels in the area.
April 18, 2012
Rated 1 out of 5 by Lilchop72 100% Unsatisfactory
Terrible!! Rooms were not ready, people for the conference here were waiting for hours to get thier rooms. Hair in the sink in my room, also cigarette buts and empty packs in the garbage ( i do not smoke). No free WI-FI-. most places have this,attititudes from guest service on days,the bartender on evenings was great,but the drink prices were high enough you would need a six figure income. Bathroom had dirt on the floor and in corners, coffee maker had 1 package of coffee nothing else, woman at eating area did not no about breakfast area. Overall not a good stay.I ate out because of the prices. Gym was a wreck, I couldn't locate the pool...I could go on and on...and please dom't apologize and "say" you will make improvements, I know you wont. I would rather be compensated for money lost in this hotel. I will not recommend this Hotel for another conference or stay.
April 9, 2012
Rated 2 out of 5 by Jeff79 Not Happy
I was here for a conf. Reserved five rooms. The employee checking us in did not know how to allow me to pay for all five with one check. She over charged us for one night. When received our slips at check out, some of us were charged additional amount. Different employee fixed everything but now we have to wait for five reimburstment checks. My room had no soap, had to ask everyday. One day was given an extra bottle of shampoo to use for soap. The hallway to my room looked like it hadn't been swept in a week. It wasn't swept for the four nights we stayed.
April 9, 2012
Rated 1 out of 5 by NDH1022 This is worst Sheraton I've ever stay at; DO NOT GO HERE
I have SPG Platinum status and travel about two weeks every month, primarily staying in Starwood properties around the country. Also, as I travel for business, my associates often stay in the same hotel. This was, by far, the absolute worst Sheraton in which I've stayed. It was terrible--I had awful experiences from the moment I checked in until I, mercifully, left. Each one of the clients I saw and had the misfortune of coming to the hotel encountered problems. It was almost comical, if it wasn't so awful. Whatever you do, stay anywhere but here.
April 4, 2012
Rated 2 out of 5 by PWCB74 Average Hotel
This hotel needs to inform their housekeeping staff how to clean. The hotel needs updating.
Good location to the convention station.
March 16, 2012
Rated 3 out of 5 by CanuckTraveler I'd stay here again
I just spent 3 night at the Sheraton Philly and overall enjoyed my stay. Location was good for driving as most of my meetings were outside the downtown area. Highway is right there. As a Platinum I was upgraded to a suite with was very nice and comfortable.
I found the Club Lounge to lack good options and the gym wasnt great. The $38 for parking is very expensive but there are special spots for Platinum members (not that there is anything stopping non-platinums from parking there)
Staff was good and took care of anything I asked for.
March 15, 2012
Rated 5 out of 5 by AJ2012 The good and the BAD about Sheraton DT Philly
My partner and I travel a little too much and we WERE faithful patrons of another chain due to several bad experiences we decided to go with the Sheraton...Well, what an unbelievable weekend....
Here we go:
Room= The room was impecable, the staff with no hesitation or question gave me new towels when we asked.Kudos to house keepng..that rooms met my OCD habbits lol..
Pool - amazing, clean however too many kids :)
THE BAD::: WE HAD TO LEAVE :( But i'll be BACK
March 13, 2012
Rated 3 out of 5 by FamilyMan Great location - but cleanliness leaves MUCH to be desired
My family and I came to stay here over the President's Day weekend to view the sights.
First, the Good:
Great location - we had stunning views of the Philladelphia Museum of Art and we easily walked to Chinatown, Rittenhouse Square and the shopping along Walnut and Chestnut streets.
Hotel was very disappointing in terms of the usual Sheraton 'hardware'. By that I mean that the facilties were average (the pool seemed dirty to me) and the gym was overrun by unaccompanied children abusing the hi-tech equipment.
The downright Ugly:
The rooms (we had 2 connecting rooms) were FILTY. Not just a little dirty. We did not switch on our air conditioning unit the entire 3 night stay as there was a layer of dust, food particles and other unknown substances in plain sight on the grille. It made us worry about the rest of the room's cleanliness.
Despite 3 phone calls to guest services and 1 talk with the front desk officer, nothing was done about it during our stay.
Furthermore, on a separate note, we had an incident at the hotel where our 2 year old son fell off the desk chair and split the front of his head open. When I rushed down to the front desk there was only one staff on duty and, despite seeing my son with blood gushing out of his head, did not reach out to assist us. Instead, I had to interrupt her discussion with a guest and ask where the nearest ER was. She did not know and had to refer to a colleague by phone. Luckily it was not far and my son was stitched up and is fine.
All this is certainly NOT indicative of the standards of service afforded at the Sheraton usually. All round it was disappointing stay and I only recommend the hotel because of the location.
February 29, 2012