Rated 2 out of 5 by Unhappycamper16 This Hotel needs work
Dirty!!!!! Upon arrival one of the bedspreads were sunk in as if someone sat on it. There was hair and black specks on it. We asked for a new one and it took 2 more routes of contacts to receive it after going through Concierges. We went to use the table to eat at and it was disgustingly dirty. We had to clean it. The phone did not work to contact any staff; I had to use my personal phone to call the hotel and state that I was staying there and needed to contact someone in the hotel (front desk). Went to take a shower and there was a small USED bar of soap in my shower-GROSS!!!. There was a candy bar and a pen on the closet shelf. GROSS. There was a hair dryer, unfixed from the wall. Did not use because we did not know if it was left. It was DIRTY. We put it on the closet shelf. The Bedspread finally came and some man brought it, he handed it to us in a BALL. Really. We took the old one and put it in the closet out of our way so we would not trip and put the new one on. The man never took the dirty one. No Luggage stand. No breakfast included. Had to pay for internet. We would have been better off staying at some cheaper hotel and finding parking in Phili for the parade. Disgusted!!!!!!!!
December 2, 2013
Rated 5 out of 5 by mkattheoasis excellent hotel, great location & terrific staff!
I highly recommend this hotel. The location is perfect for Philadelphia, and the staff is fabulous!!!
September 17, 2012
Rated 4 out of 5 by desk Comfortable reasonably priced hotel
The room was comfortable and well appointed, the staff very friendly and the restaurants were good.
February 23, 2013
Rated 2 out of 5 by ChrisTravelsAlot Disappointing & Tired.
I stayed at this hotel with a coworker and I was disappointed in the lack of cleanliness standards. Both my coworker and I requested new rooms - which the staff provided - (the only reason this is a 2 and not a 1 overall) immediately after walking into our rooms. Between the two of us there were multiple stains (of Lord knows what) on the walls and carpet. There was a section of about 6 feet of carpet in my coworkers room that was visibly coming up off the floor, her comforter had a grease stain like it had gotten stuck in a bicycle chain, my bed looked like it had been made up by a 5 year old, and smelled like smoke. The rooms we were moved to were better but not as far as what I have come to expect from Sheraton and in particular from being a Starwood member. On my last day after the room had been "made up" by the staff I found two dirty bath towels (not mine - I never used that particular size towel) that reeked left on the desk and chair. How does that happen? It happens by a staff who doesn't care - that's how.
Disappointing stay at a tired hotel with an unengaged staff. I will not be staying here again and I would advise you not to as well. Starwood/Sheraton you can do better.
July 13, 2013
Rated 5 out of 5 by zeeii Great Stay with the Sheraton Downtown
I would recommend this hotel & I would revisit. It was a very safe environment and friendly staff.
April 11, 2013
Rated 3 out of 5 by Live Poor Internet Access
The WiFi internet access was poor and very expensive. It's free everywhere else....why not there?
December 10, 2012
Rated 5 out of 5 by ffera F Fera
The staff was extremely friendly and helpful
February 10, 2014
Rated 3 out of 5 by pencils some improvements
needs in room safes. very inconvienent, better security going up to elevators and side doors
March 11, 2013
Rated 4 out of 5 by Alden Comments
Wallpaper in room was ripped. No pen or pad by phone. Remote did not work on sleep mode.
June 6, 2012
Rated 4 out of 5 by rf17 Great Value
This hotel is conveniently located; has a great staff and is a great value for the money
July 21, 2012
Rated 4 out of 5 by Paul29 Good Hotel
Only problem I had was thta my in room packet of coffee had expired some 8 months ago
March 8, 2013
Rated 4 out of 5 by ScotsTravelers93 Convenient Location
Coujld easily walk to museums and downtowen to good restaurants and Historical sites
July 1, 2012
Rated 4 out of 5 by MICKY123 THANKSGIVING 2012 STAY
GREAT FREINDLY HELPFUL STAFF , GREAT LOCATION . WOULD DEFINETLY RECOMEND THIS HOTEL
November 26, 2012
Rated 5 out of 5 by brenbren3 Loved the staff
Excellent service, great staff and hospitality and the hotel has a great location.
December 3, 2012
Rated 4 out of 5 by csworks23 Great Location
Nice, clean and comfortable. Sean in the club lounge in the morning is fantastic!
June 20, 2012
Rated 5 out of 5 by Donnie1 Great Experience
This hotel exceeded my expextations. A wonderful stay from start to finish.
September 11, 2012
Rated 3 out of 5 by PHLtraveler good location
room needed update. otherwise, good stay. Fitness center has been upgraded.
September 24, 2012
Rated 5 out of 5 by kathy12 great bed and view
The room was modern, clean and bright. The bathroom was sparkling clean.
February 11, 2013
Rated 4 out of 5 by Mary26 Upgrades
It appears that you have been making upgrades to this facility. Great!
February 11, 2013
Rated 4 out of 5 by HfromSweetValley Great Stay!
This is only the 2nd time we stayed here and we were not disappointed.
April 1, 2013
Rated 4 out of 5 by Boston817 Excellent workout facility
Ammost like a mini-gym..up to date equipment with a nice pool as well.
August 23, 2012
Rated 4 out of 5 by CATHY1952 Nice Stay
Had a great time. Will make an extra effort to book with a Sheraton.
July 8, 2013
Rated 4 out of 5 by eagle20 great stay
real good staff and was upgraded.
nice hotel, will stay again soon.
November 2, 2012
Rated 5 out of 5 by Eddie49 Good, but . . .
the thermostat didn't work in my room, so it was a little chilly.
September 23, 2013
Rated 5 out of 5 by Angie13 Excellent Hotel
Excellent hotel, cleaniness, staff and amenities were outstanding!
May 3, 2013
Rated 1 out of 5 by me345678 this hotel has problems
run down hotel with the most extreme noisy AC unit in every room
January 13, 2013
Rated 5 out of 5 by kristyn my sixth visit here
the rooms are always clean and the staff is without comparison!
November 5, 2012
Rated 2 out of 5 by Visitor2601 Total Dissappointment
We have stayed at this hotel several times before in the past. But this time it was very disappointing. We were given a room on the 4th floor. When we walked in the room looked cleaned. However, when i looked up at the ceiling where the AC vent was blowing, you can see dirty dust ball hanging from the popcorn ceiling. What makes it worse is the location of all the dust balls were directly on top of the headboard area! If the Sheraton didnt advertise as PURE AIR in the room, I think it I wouldnt have made such a big deal, but the fact that they do I find it ironic. We did complain to the front desk and showed the manger the dust balls and says he will have housekeeping clean it up and gave us another room. The 2nd room we went to had the same issue as the first, however, the AC vent in the 2nd room was next to the desk/TV instead of the bed, the dirty dust balls on the ceiling were hanging on top of the TV instead of the bed.
Another thing we use to enjoy at this hotel was their pool. Also highly disappointing as well. Water was not as warm as it was and it was murky. Granted the pool was packed with kids, but I gather they would have been more diligent in cleaning and chlorinating it when the pool closed in the evening.
July 29, 2013
Rated 4 out of 5 by General1 Nice Hotel
The Carpet was a little soiled, but overall a decent room.
August 23, 2012
Rated 5 out of 5 by Babs703 Is there anything that isn't good?
Everyone and everything is marvelous at this Sheraton.
October 9, 2013