Rated 5 out of 5 by RRLew Great Experience
My wife and I stayed here last weekend and were more than satisfied with our experience. Everyone on the staff was very courteous and went out of their way to make our stay comfortable. From the woman who checked us in to the concierge to the restaurant staff- all provided great service. On-site parking was a breeze. This is the second time we have stayed at this hotel and we will definitely be back.
June 27, 2012
Rated 2 out of 5 by NoNicknamePlease Could Have Been Better
My husband and I were on the 14th floor. There was no ice machine, no microwave, no refridgerator, sour coffee creamer in the room, and no working phone (the phone jack was pulled half way out of the wall). We had VERY ROWDY room neighbors next to us - at 4AM Sunday morning mind you - and I had to use my personal cell phone to call the front desk and have them come up and tell them to be quiet.
October 28, 2013
Rated 3 out of 5 by EAB1 Front desk staff did not recognized my Lifetime Platinum Status
At check-in I asked if I had recieved Platinum upgrade. No acknowledgement, from staff and I was assigned standard room on Starwood floor. Staff did not properly inform me that I had a second RSV booked with Cash and Points. RSV was canceled, but no mention of points. One week later I call Platinum phone # to inquire why I was charged 10,000 points. Contact was made with hotel to refund the points.
June 13, 2013
Rated 2 out of 5 by stf116 the x factor
Too many things going wrong.....Confirmed JR suite but was changed to King room upon arrival but only 2 double beds were availible by 330pm. Had to kill 2 hours walking around then was given room on 17th floor. Discounted only 20$ even though I requested and paid for a jr suite. Upon check out waited 30 minutes for elevator Sunday at 12pm only to walk 17 floors with lugguge for my Girlfriend and I.
November 14, 2012
Rated 2 out of 5 by Gregi Room was dingy and smelled of cigarette smoke.
Carpet and upholstery were dirty with obvious stains and worn areas. Entryway and bathroom smelled like cigarette smoke. To the staff's credit, they did supply an air purifier upon request, and it made a little difference, but the room overall (and the hallway) just are in need of sn update. Even with the 15% discounted rate I got for paying online upfront, this hotel room was not worth the price.
May 13, 2013
Rated 5 out of 5 by LSSS Thank you Sheraton and staff for wonderful hospitality
Three of us stayed here, and all commented on the friendly, personal attention provided by the man who checked us in on our arrival, concierge, maid, valet -- it was quite remarkable. We were given a room with a spectacular view, everything was clean and lovely. Also, every phone call regarding scheduling and rooms was handled professionally and skilfully, leaving a very first positive impression.
April 28, 2013
Rated 2 out of 5 by tcfish Not a pleasant experience
When I stepped out of the elevator, I found out this was not Starwood Preferred guest level, nor did the front desk recognized my membership status.
The alarm clock was ill set up. I didn't touch anything but the radio was turned on at mid-night, there was also an alarm at 4AM which made my mom could not sleep from then on.
I do need explanations or other type of response based on my feedback.
May 4, 2013
Rated 2 out of 5 by cdub Room Management is an issue
I had added an extra day to the front of my stay. I had so much trouble. Housekeeping thought I was checking out on multiple days. I had to get new keys 3 times. I was not able to charge a meal to my room on at least one occassion. Very frustrating. Dirty glasses stayed in my room for days. Coffee pot not cleaned or resupplied. Had to ask for a hairdryer. Worst elevators I have ever experienced.
February 28, 2013
Rated 4 out of 5 by MAAB limited dining, otherwise great
Location was very convenient to museums, and taxi service to the historic area was readily available. Rooms were very comfortable and clean. The hotel was excellent in every way---except for the cafe. Why does it only serve breakfast.? I would have likes some options in the hotel besides the bar and full restaurant. The cafe facilities were there, but they only served one meal--breakfast.
October 5, 2012
Rated 3 out of 5 by DrexelMom The view from the 18th floor at night is spectacular
The view from the 18th floor at night is beautiful. The bedding was extremely comfortable. What I found odd was the mixture of what can be great about a Sheraton Hotel vs. it had some contrasting features. The carpeting was a bit old, and the toilettres were lacking. The room was odd mix of old and new. Would like to see some areas upgraded. It was clean and quite, will stay there again.
August 13, 2012
Rated 4 out of 5 by Wali Friendly and most helpful hotel
Right from the Doorman you're made to feel at home. On arrival the Doorman was able to provide change to enable me pay the Airport Shuttle. Throughout my stay the staff were most helpful and friendly and always ready to go the extra mile. At breakfast there was only bacon which I do not eat, the staff tried to find alternative to no avail. After full apologies I was given a discount.
October 7, 2013
Rated 2 out of 5 by SG80 dirty
This is the dirtiest Sheraton I have stayed at and the staff makes no effort to clean it either. My room was not cleaned during my stay, carpets are dirty, front desk staff is not consistent, wifi does not work in all rooms (you'll have to speak with att to resolve) and the "Guest Services" phone line is not picked up after 11 PM.
Pros - location and club loung.
May 4, 2013
Rated 3 out of 5 by Rubarb I listened to the elevators
I booked a "oversize" room because we were traveling with kids. First room we were given was just a regular double bed room. Hotel was nice enough to change us to a larger room, but he new room was directly next to the elevators. We listened to the elevator machinery humming up and down all night long. Next time I will try to remember not to complain when I don't get what I paid for.
September 16, 2013
Rated 3 out of 5 by Mike526 Great Location
I was plesantly surprised at the location and overall condition of the hotel, however was overwhelmed at the cost of a long distance call from my room. On two calls, one to my home then my wife's cell (I min each, hung up when picked up by answering machine), was $33.04. I have learned a lesson to keep my cell charged. When I did connect, 2 minute call was $19.18.... beware!
November 11, 2013
Rated 2 out of 5 by Traveler Stay on April 10, 2013
I was disappointed here. Examples why;
Assigned a room that was used as a smoking room, had to change
Overcharged for room service, delivery fees were listed twice ($3 each, cost not the problem, fact that it was charged twice)
Room service food was mediocre, at best
No plastic bag in the room for dirtty laundry
Bathroom was not really clean
I won't stay at this property again
April 12, 2013
Rated 4 out of 5 by TPC3 Housekeeping Needs Some Work
The housekeeping staff were really not attentive to the number of towels that needed to be replaced each day of my stay. I started out with two sets of towels and as my stay progressed I was sometime left with only one set of towels. Also I was disappointed that the pool was being serviced/repaired in the middle of one of the hottest summers on record...that was a true bummer!
August 4, 2012
Rated 2 out of 5 by PhilaNYE A little too compact
I've stated in the hotel before and I may have been lucky precociously but this experience was not up to the Starwood standard. Overall the experience was pretty good but had some slight issues. I was "upgraded"(based on being a Starwood rewards member) to a higher floor room with a view which did offer a decent view of the city. Overall room was nice,but for some reason there was a table placed at the foot of the bed with a coffee maker which made it impossible to walk to that side of the bed and a hassle to get in and out of bed. The bed itself was pretty uncomfortable which led to a pretty bad feeling. Then I checked out and paid for parking which for a day and two hours was $58! I completely understand that parking is expensive is in the city but for a room that was ~$200 for one night I felt taken.. Unfortunatly there are better places to stay in downtown Philadelphia, they may be a little more expensive but the amenities are better!
January 2, 2014
Rated 5 out of 5 by gator1957 Awesome stay!
Stayed at Sheraton for a seminar and was plesently surprised. The location is perfect, within easy access to everything. The staff is more than eager to help with finding the local attractions and best places to eat. The hotel itself is beautiful and comfortable. The rooms have the most comfy beds and pillows and are spotless. My expectations wre not only met but surpassed.
May 18, 2013
Rated 5 out of 5 by greg1951 Hotel has great employees
From check in to check out all employees that I had interactions with were great. The room workers were very courteous and attentive to any questions or needs I had.
The pool was very warm(hot), however as soon as I brought it to a staff member's attention it was corrected.
I will also add that the staff of SPG advise me of a promotion that greatly added to this being
October 7, 2013
Rated 3 out of 5 by GAPrincess Average Hotel
I am a frequent traveler for work and have stayed in many hotels. The Sheraton Downtown Philadelphia is in a convenient location, however, I was expecting a little more modernization in the rooms. The rooms looked outdated with the furniture and carpet and my room had a stale, musty type smell upon walking in. Please invest money in the hotel and begin room renovations.
November 25, 2012
Rated 1 out of 5 by LB94 Sheraton Philly
I checked in at 10 pm. I was hoping to get settled relax go to sleep and get up early and head off to my meetings. when I checked in the Remote didn't work. I called down asked for a new remote. then I flushed the toilet after just putting a tissue in it - and it flooded and flooded over the edge. I called down at about 10:20. after 30 min - I called down again to cancel anyone coming up because I needed to get to sleep. so I wasn't able to watch Tv or the news in the morning. I didn't have a working toilet at night or in the morning. and I didn't get upgraded - while I knew there were nicer rooms available. I even called Platinum concierge after I checked in to see if I could book a nicer room - and they said there were nicer rooms available.
Sheraton should remove their name from this hotel. Old dark and dirty. I'm pretty sure the beds are not sweet sleeper - but at this point - that is the least of the concerns.
February 6, 2013
Rated 3 out of 5 by tamdot Souring on Sheraton
My second stay at a Sheraton in 2 weeks and I'm more disappointed. Trash from the previous occupant was in the room. I never received a bill under the door, and the video check out did not work. When I called to get a copy of the bill, the front desk didn't seem to care. I'll be thinking long and hard before staying at this Sheraton again or anything else in the chain.
July 29, 2013
Rated 4 out of 5 by LibrarianTex Great location
This is a great place to stay to see downtown Philly sights and to attend a convention. The staff is one of the best we have ever enjoyed. There are some maintenance issues that need attention, but there are most places. No hot tub, but one of the best workout facilities we have ever found in a hotel.
January 30, 2014
Rated 4 out of 5 by MarcosdeSa Restaurant server!
On a saturday morning ( Nov 16th ) I had breakfast at the restaurant and the server was fantastic... noticed that I was from Boston and also was in town for the Marathon he was kind, and funny . I wish I could remeber his name, but he will know that Im talking about him. Awsome! see you next year at the Philly Marathon 2014 , please make my reservation .
November 18, 2013
Rated 1 out of 5 by VJ37 jr suite was a letdown
a/c not working properly in either room. bedroom would not cool down. common room was uncomfortably hot (and temp is apparently controlled by the hotel - no separate thermostat). called front desk for engineer to look at a/c who never showed up. housekeeping didn't show up either. oh yeah, i saw a mouse scurry across the room as well.
ps. elevators take FOREVER!!!
April 15, 2013
Rated 5 out of 5 by PW982 Another Great Stay
I attended a conference at the Sheraton this weekend. The staff at the Sheraton are remarkable. They are so pleasant and helpful. Nicole was outstanding! After a long evening of meetings, it was a delight to enjoy the lounge for a while.
The concierge even remembered me from being at the Sheraton before. Unfortunately, I do not remember her name.
December 8, 2013
Rated 3 out of 5 by SaaM Need of Updating but Excellent CS
The hotel rooms are clean and convenient, but the passage area needs updating and regular cleaning. I found this Sheraton, generally a little run down, but the customer service at the front desk, concierge, room service and guest service to be above par. It makes up for the other negative. I would recommend this hotel if the price and location fits your needs.
September 26, 2013
Rated 5 out of 5 by Steve5857 Overall great hotel . Just needs some tweeks!
The stay was very enjoyable. 75% of the staff went out of their way to help make the stay 5 star. There was a lounge chair missing in our room that we requested and never delivered. The interenet was 2nd class. The restaurants, maid service and lounge staff were exceptional. The bed very comfortable and room well appointed and clean. Would stay there again.
October 9, 2013
Rated 2 out of 5 by Ajetlgd1 A Big Disappointment
The attitude of the front desk agent that checked me in was not to inviting. It was almost as though she did not want to be bothered.
The carpet on the 6th floor outside of the Associates door was filthy- crumbs, pretzels and other miscellaneous items; which by the way remained when I checked out the next morning.
The panel on the bathroom vanity was not clean.
April 17, 2013
Rated 2 out of 5 by SeeC57 This hotel is perfectly located
I was surprised at how stained and dirty the carpets and bedcovers were. The meals were mediocre and of the two ordered, one was 40 minutes late and cold. They did reimburse me for the meal. Their green program was a joke, because they promised a reward card, which never came and they still didn't clean the room. I usually stay at Sheratons. This was the worse.
October 23, 2012