Rated 1 out of 5 by CON2013 disappointing service
I arrived with 2 children and a lot of luggage at a slow time in the evening. I wasn't offered any help; the door man did open the door but that was it. We had a lot of issues with our keys not working and having to go to the desk to get them reset. Your fee for internet is outrageous, especially charging for each individual device. Staff was semi apologetic when we had significant issues with rooms not being ready for our staff.
July 26, 2013
Rated 3 out of 5 by LCWS Room nice, but hotel cold
I realize it was cold outside, too, but I wore my coat to get a drink in the bar. Staff answered all questions, but front desk staff had to be asked a number of times to get an understanding of the hours of the club floor room and wifi info. There was no info about Philadelphia or the hotel amenities in the room. The restrooms on the mezzanine floor had NO heat. Just a little attention would make this a great hotel.
January 27, 2014
Rated 3 out of 5 by Casey Hotel room needs updating
My wife and I stayed in room 1639. The carpet had looked dirty and had lots of stains. The mattresses needed replacing. One sunk to the center. It took 3 calls to have someone to come to fix or replace the shower lever/tap.
There was a lot of noise from the register and the street. We do not believe we got any perks with our SPG, although we got points. We thought the hotel inferior, especially when one considered the price paid.
May 28, 2013
Rated 2 out of 5 by DisappointedConfMember Construction? Rooms Need Cleaning
The hotel knew it had a large convention coming, yet they had a lot of construction and 3 of the 6 elevators were not working. If this is their idea of planning, they are sorely lacking. No restaurant available, really?
When I entered my room, it appeared to be clean, until I opened the frig and found old food in there, dirty towels in the bathroom and I don't think they know how to vaccum. Go somewhere else if you need a hotel.
July 22, 2013
Rated 4 out of 5 by Fetzka01 Good hotel for a few nights
I stayed here overnight for the Rock N Roll half marathon and a little bit of touring. The staff were very courteous and helpful and the hotel was very well located with respect to the race expo and start/finish area. It was also within easy walking district to the historic district.
The room was comfortable, a little small, but you're not in the room much anyway. We were also accommodated in our request for a late checkout.
September 16, 2013
Rated 3 out of 5 by Bailey1825 Good not great.
I stayed only 1 night because my wife was at Magee Rehab and I had to pick her up early in the morning. The Hotel was nice not great. Parking is $38 for self parking and $44 for valet. the hallways on the 7th floor where dirty, the exercise faculties had a lot of machines for a hotel. However make sure you bring you own ear buds in case you find one of the TV's that works. Also at night there was no water cups had them in the morning. They also had no disinfecting wipes to clean the equipment when you are done. They had plenty of towels and chilled wash rags. The pool area is average size, however the base of the pool was dirty and the water was chilly. The room was nice no complaints. They allowed me to check in early, and have a nice flat screen tv. Nice desk wifi is $9.95 a day. It is just a short walk to city hall and plenty of activities and restaurants.
August 9, 2013
Rated 3 out of 5 by natie00 disappointed
when checked into our room we found the bathroom to be filthy. Big strands of hair were hanging from the bathroom door knob as well as hair on the floor and in the bathtub (appeared to be"private area" hair) there were no washclothes the toilet paper holder fell off the wall the first time we used it. trashcans had no linings (bags?) However guest services were prompt when asked to fix the problems
February 19, 2014
Rated 2 out of 5 by Unimpressed2014 Management needs training
Called Guest Services to complain of noise and was transferred to "manager" on duty. I was told that there was a party going on and that it would be "over by midnight" (i.e., I should just wait it out). I was also told that "there wasn't anything management could do" about the noise, though I was offered some ear plugs. Clearly, management needs training on customer service and responding to guest complaints.
January 27, 2014
Rated 1 out of 5 by Mimi0209 Very disappointed
Room did not smell fresh and was very warm. It was adjusted to 65 degrees but the room barely stayed cool. Ironing board was broken Someone came to replace it in a reasonable time however it was with another broken ironing board. Housekeeping had to make anonther trip to our room with a working ironing board. Our SUV was dammaged in the hotel's parking garage due to a leak in the celing and rust water falling on the hood.
July 22, 2013
Rated 2 out of 5 by Dan79 Not That Happy
We were staying there for the weekend and we got back to the hotel after the Phillies game was cancelled due to rain. When we got back we called room service at 11:01pm and they couldn't bring us a piece of cake because they stopped serving at 11pm. The toilet leaked and the shower was sub par. The front desk staff was kinda rude when you asked a question. However the Housekeeper and the bellhop were very good and nice!!
July 2, 2012
Rated 4 out of 5 by STJA Conference stay
Four concerns to an otherwise very good stay:
Not able to stop the fan in the air handling unit. Turned off the power and it still kicked in at 4 in the morning.
Elevators were really, really slow. It seemed like a limited number were actually in service. Need additional cardio machines in the fitness room. No one was using the ball and mat area.
The bathroom floor was not clean, but the rest of the room was very clean.
February 28, 2013
Rated 4 out of 5 by weekendstay Great facility, great spot
Excellent staff, facility, and location. Disappointed that free wi-fi was not available.
May 12, 2014
Rated 2 out of 5 by ABCRegularGuest Comcast employee
I stay at your hotel about every 5 weeks; but had multiple issues this time; 3 different people were given my room key and attempted to enter; breakfast hang-tag was not picked up either day; phone system did not call the services listed by button; transfers manually by guest services sent me to a dental office and wine shop instead of IT and 2 lights were burnt out
Not positive I will return to be honest.
January 17, 2014
Rated 1 out of 5 by Kaye Additional charge
I stayed here for a conference and paid the quoted price which was also the price on my check out invoice. Twelve days later an additional charge is on my credit card that I did not authorize. When I called I was told that the original charge was incorrect and they were charging me the difference. I should have at least been notified but they just charged my card and I realized this when I looked at my card statement.
May 3, 2013
Rated 3 out of 5 by HotelPhilly No sleep
I was there this past weekend for a long and exhausting fitness conference. Saturday night next to our room with a group of men that would not be quiet -- talking, partying, etc. We called to front desk many times, security did come and talk to them, but after they left, they continued. We were not able to sleep. The walls are thin as paper and heard everything. Not an enjoyable weekend.
February 24, 2014
Rated 1 out of 5 by Charlene28 I would not recommend this hotel
We arrived at the hotel at 4 and the room was not ready. We were on the Concerige level and there was nothing available in the early or late evening
As a Gold member I was extremely surprised and disappointed. I and have stayed at another downtown hotel the previous 4 years for the Flower Show. I will be returning to their next year
April 1, 2014
Rated 3 out of 5 by Peg1 Room amenities
I was surprised to have to pay for an in room refrigerator and that there were no in room safes. I was given the password to the hotel internet but could never get it to accept that password.
Ate in the cafe at lunch break from the seminar and that meal was less than satisfactory and the line was very slow moving and the advertised soup was gone and replaced with another type. I went out for a bite the 2nd day.
October 9, 2013
Rated 2 out of 5 Aside from the great location and view, just OK
SPG.COM messed up our reservation and it took over 30 minutes and a second reservation to get in our room. The staff was as friendly and helpful as they could be, especially Elizabeth and Joseph, but we had an engagement we were late for due to the reservation problem. The room itself had beautiful furnishings, but the bathroom and front door showed signs of wear and tear and age and lack of proper maintenance.
October 15, 2012
Rated 4 out of 5 by Freud1 A great refuge in a storm
This hotel was a great refuge in a bad storm. We found a clean modern comfortable room with unexpected thoughtful touches such as a curved shower curtain rod so that the curtain doesn't stick to you while showering,and coffee and tea in the room. The staff was extremely solicitous and helpful. Only complaint is that the underground garage had puddles of water and floor wan not too clean.
February 8, 2014
Rated 5 out of 5 Wonderful Staff
We arrived early before the rooms were ready. Our group was there to celebrate the Marine Corps birthday and had to be in our dress uniforms by a certain time. The on duty manager not only went out of the way to find us a room to get ready in, but also gave My (3 and 5 year old) children small teddy bears to distract their restlessness. We appreciate everything, and WILL recommend and definitely stay again.
November 14, 2012
Rated 4 out of 5 by jwright Great weekend in Philadelphia!
Excellent stay. The Sheraton is a very nice hotel, well located, with an attentive staff and nice rooms. My only issue was the elevators -- sometimes a long wait (even though there are six of them) and twice we took the "local" route down from the 25th floor, stopping on many if not most of the floors where typically there was no one waiting to board. This is a problem that needs to be resolved immediately.
March 4, 2013
Rated 2 out of 5 by SPGhotel Old and rude
This hotel is super old and not updated.. The staff was so not helpful and I was so disappointed in my room.. The waitress at the bar was great and was super accommodating.. She was wonderful.. I booked a king room - got put in a weird queen room and the walls are paper thin.. Could hear my neighbors entire conversation.. Is an old hotel.. Only update is the sheets and bedding.. which I was grateful for...
January 12, 2013
Rated 2 out of 5 by MTraveler This hotel needs improvements.
The rooms were not clean, upon checking in I had to have housekeeping in my room to change the dirty sheets and dust ruffle immediately.
The elevators in the hotel are both an unpleasant ride and terribly backed up. I was waiting a minimum of 10 minutes to go up to my room or down to the lobby.
Guest services never answered the phone. We had to phyiscally go downstairs to the desk for anything we needed.
April 29, 2013
Rated 5 out of 5 by PW982 Great Staff
We had a wonderful stay at the Sheraton this weekend. Beds are extremely comfy. The service was awesome. From the bellmen who hailed our cabs, to Nicole and Peter whose outstanding service in the lounge was appreciated, to Mary who took care of our concierge needs! These wonderful people helped to make our stay spectacular.
March 31, 2014
Rated 2 out of 5 by wags cleanliness
the hallways appeared to have not been vacuumed during the entire stay. The guest room had scuff marks on the walls, torn wall covering, a seemingly blood stain on bathroom floor. the window to the outside at the elevator bank seemed to have never been washed. the food in the dining room was only mediocre but expensive for quality. the starbucks desk was not open all day and made the lobby feel abandoned.
April 18, 2013
Rated 2 out of 5 by nottoopicky Needs updating and cleaning
Location is great, food in the restaurants is great, people are friendly but the hotel is tired and run down. The day to day maintanence and cleaning is poor. There were stains and dirt on the carpet in the halls and the room. There were water stains on the ceiling and paint and wallpaper peeling in the bathroom. The sofa was so stained and old that I did not touch it. The lobby is worn and tired looking.
September 25, 2012
Rated 4 out of 5 by AFT2014 Not Bad At All
Certainly consider sight.
May 12, 2014
Rated 4 out of 5 by SD14 Pure room was nice option
After reading many mixed reviews and complaints about cleanliness, I was hesitant to stay. But I received a quick reply to my emailed concerns from the manager, so decided to give it a try, Allergic to dust, I was happy to see the Pure Room as an option. I found everything in the room very clean. Other than a fire alarm in the middle of one night, all was quiet. Front desk staff were friendly.
January 9, 2014
Rated 5 out of 5 by Sue79 Perfect Stay
This is my third year staying at the Sheraton Phila for Phila Marathon weekend. Although the hotel was fully booked, and the staff was on top of everything, check-in and out was smooth and we had absolutely no issues during our stay. I highly recommend this hotel for Philadelphia Marathon Weekend - the staff was superb and the location to both the expo and start/finish area cannot be beat. Thanks!
November 18, 2013
Rated 5 out of 5 by RRLew Great Experience
My wife and I stayed here last weekend and were more than satisfied with our experience. Everyone on the staff was very courteous and went out of their way to make our stay comfortable. From the woman who checked us in to the concierge to the restaurant staff- all provided great service. On-site parking was a breeze. This is the second time we have stayed at this hotel and we will definitely be back.
June 27, 2012