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Rated 3.3 out of 5 by 835 reviewers.
Rated 2 out of 5 by Needs to work on customer service more! When i was there room service is amazing nice waitress, frontdesk are always busy and too hard to get a hold on, housekeeping are rude, the customer care when u dial 0 is not even pleasant on the phone or polite..over all poor service..worst customer service of all the sheraton ive stayed before. May 6, 2013
Rated 3 out of 5 by Nothing Special Renovations were taking place inside and out.When I checked into my room, the toilet seat was barely in place. I had to fix it myself. The vending machine on my floor (11) was not working. Drinks at the lobby bar were tremendously expensive. Overall just not one of my better Sheraton experiences. August 5, 2013
Rated 4 out of 5 by Great location Perfectly situated in downtown Philly. Concierge recommended a local diner for breakfast (within walking distance) and it was AWESOME! August 1, 2014
Rated 4 out of 5 by Sheraton Center City West Good proximity to Barnes and other museums. Convenient access in lobby to Starbucks, a pleasant bar, and restaurant. Excellent service at desk. Rug in room needed cleaning/replacement, otherwise the room was well furnished/comfortable. Noisy guests wandering halls and trying doors in wee hours. October 28, 2013
Rated 4 out of 5 by Good Experience Hotel staff is excellent. Friendly and efficient. The food was always fresh and plentiful - very good. The staff does very well with what they have, but the company needs to replace stained carpets and chairs. Housekeeping needs to be a little more critical when vacuuming. May 16, 2014
Rated 2 out of 5 by Overall Not Happy I was disappointed from the start. Rooms not ready, the desk said. Then there was not a room, the desk said, even though reservations made 3 months ago. dirty, not prepared for a convention group. 3 elevators not working. broke a glass in my room and it took 2 calls and 6 hrs to get addressed. July 23, 2013
Rated 5 out of 5 by Staff was very nice We were there when the evacuation occurred and the hotel staff were more than courteous and obliging to our needs. August 3, 2014
Rated 2 out of 5 by Not a good experience Check in service was awful. Over an hour late getting a room from promised check in time. When you pay for a room it looks like to me you should be able to check in on time. Check in staff rude. Room dusty on TV and furniture. No wash cloths in room. Food was good at the meeting facilities. May 28, 2012
Rated 4 out of 5 by Great Location This hotel is within easy reach of many museums, Rittenhouse Square, and other tourist sites. The Club Level was great, the view from our 25th floor room spectacular. Everything was clean. July 15, 2014
Rated 3 out of 5 by DIsappointed I am very disappointed. It says before I made a reservation that there is a free wifi included, but when I got in the hotel, they were charging us $12.95 per hour. That is very misleading. We are planning to go back to Philadelphia next week but we are never going back to Sheraton again. September 28, 2013
Rated 2 out of 5 by Needs Updating Hotel feels very run down. Staff was very polite, but I did not feel like anyone asked how my stay was or recognized me as an SPG loyal member. My shower did not drain and I had to make it a point to tell the counter at check out, which was met with a thanks I will let maintenance know. March 8, 2013
Rated 1 out of 5 by Hotel Stay This hotel was the worst Starwood I have stayed in. The maid service was terrible, my room didn't get fresh towels, no coffee replacements, left my room service tray in the room from the morning. The bedding horrible, two flat sheets that come off the bed. Horrible, horrible, horrible. June 3, 2013
Rated 5 out of 5 by Prmier Business Traveler's Location The unfailing positive attitude and friendliness of everyone at this property make my frequent visits to Philadelphia that much more pleasurable. Great location, clean and comfortable rooms, good food, and some of the best views in the City make this a sure hit for business travelers May 4, 2013
Rated 3 out of 5 by no free wifi?!! can't remember last time I had to pay for wi fi access at a hotel, especially when it costs $200 a night to stay there. We had a reception the last night and water cost $4? Really?. Clean rooms, friendly staff. Long waits for an elevator . Can't take the stairs to the 20th floor... April 10, 2013
Rated 2 out of 5 by Nothing Special Good location. Property is at least 10 years past its prime. Not bad, but just run down. Needs paint, old carpet, not outright dirty but... and just very average everywhere else. July 14, 2014
Rated 3 out of 5 by check in horror you would think that a hotel could figure out how to check someone in ...why it takes 10 minutes for each customer is beyond me July 28, 2014
Rated 3 out of 5 by Good hotel in great part of town Great for walking to the Franklin institute, Art Gallery and other smaller museums. 20 mins to independence square. CLose to highways and 5 minutes to University City. Overall satisfied with the time we spent here. The staff were very attentive to our needs and should be praised March 16, 2013
Rated 4 out of 5 by A little improvement, but overall very good. The location and room comfort was excellent. The room itself needed a little more attention. The bathroom tub was wet and had hair in it. The dairy creamer for the coffee was spoiled and solid. The staff was very friendly and helpful. Though they did not offer any SPG incentives. August 25, 2012
Rated 5 out of 5 by Mother's Day Walk For the last 3 years, my family have stayed @ the Sheraton in downtown Phila, Pa. This is a great group of people. Their focus is exceptional care from the front desk to the maintenance department. All our questions were addressed immediately. Thank you for the exceptional care, May 13, 2013
Rated 3 out of 5 by Weekend Visit Recently stayed at this property to attend a graduation in town. I was happy with the recognition of my gold member status and upgrade. The room was comfortable and in good condition. Overall, the property could use some updates and more attention to cleanliness of common areas. June 18, 2013
Rated 5 out of 5 by Best Value in the Heart of the City The hotel was great! The location was great! And, the price was fair considering the location and amenities.The only issue I had was after checking into my room, I noticed the maid staff left a dirty cloth on the floor and I had to wait two hours for a plunger and refrigerator. July 2, 2013
Rated 4 out of 5 by Decent Stay excellent views of downtown philly I had a good stay but checking out of the parking garage was a nightmare. It took almost an hour to get out of there. The garage area was super noisy and dirty. Hotel was pretty nice. The bed was super confortable. I would stay here again all things considered May 6, 2014
Rated 3 out of 5 by Not one of the best one If you stay more than 3 days make sure they give you the room key for the 3 days because they never change the default setting and on wednesday you will need to get a new one (It happened to many the 3 times i stayed there). Or worst wait 45 min on the 25 floor for a new key. December 9, 2011
Rated 4 out of 5 by Sheraton Philly Really nice hote. Room very comfortable and clean. Elevators were painfully slow, so I took the stairs a few times...and while I know stairways are generally for emergencies only, I was struck at how dingy and unwelcoming these stairwells were, Particularly the north tower. February 26, 2013
Rated 2 out of 5 by AVOID THIS CHEAP MOTEL Rude staff, old, poor cheap renovation, marginal location. First room assigned (422) was on a roof level- anyone could simply walk up to the window, AND IT FACED A WALL. Asked for a new room and got (room 605) DIRECTLY ACROSS THE HALL FROM ICE & VENDING MACHINES...NOISE !! June 8, 2013
Rated 2 out of 5 by Good location and staff but... The room was less than I am used to at Starwood Hotels. The door to my room required slamming it to close, sometimes more than once. The air conditioner banged each time it started, There were stains on the bathroom wall and the paint on the bathroom ceiling was bubbling. July 23, 2012
Rated 2 out of 5 by Sheraton Philadelphia Downtown I was very disappointed with the condition of this hotel. The carpet in the room was very stained and the bathroom just looked worn. The shower head would not put out a full flow as half the water still poured out of the tub spicket. I would not stay in this hotel again. February 24, 2013
Rated 3 out of 5 by It's okay but a fire alarm went off The hotel is kind of old or not renovated. I was in a conference and the hotel had a lot of miss-communication. Furthermore,at 5am the fire alarm went off and they kept saying" stay in the room" for 20 mins! June 25, 2014
Rated 5 out of 5 by Easy access - in the middel of it all This hotel is conveniently located to popualr Philly sites, is very clean and comfortable, and the staff really went above and beyond to make me feel at home. The only thing I would add is a small frideg and microwave to all rooms. Most comfortable beds in the industry. November 10, 2013
Rated 4 out of 5 by Key location for fireworks SPG club level service for evenings should at minimum run from Mon-Fri. It' s not offered during holidays or Friday's. This should be advertised somewhere otherwise it's deception. The concierge staff, room cleanliness and the view at this property were spectacular. July 7, 2013
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