Rated 1 out of 5 by Alexandria7 Will never stay at this hotel!!
I booked this hotel to attend a wedding in April.
I became ill and could not fly, and called to cancel my reservation.
The person that answered at the hotel told me they understood and would refund my first night's charge which was the deposit. As she was speaking to me, she was interrupted and then told me to hang on. She came back on the phone and told me she could not refund my first night's charge that was over $400.00.
I tried to call the manager and it took days to finally get him to answer me. He was rude and would not refund any of the charge and added tax and other charges that again added to over $400.00.
I feel this was outrageous especially since I was told I would be refunded and then to be charged an amount twice what the usual amount is, just because a golf tournament was near the area.
I will not stay here and I will tell others never to deal with hotels that don't have decent customer service. I'm extremely disappointed in this hotel.
I am a referring travel agent and will make it a point to tell others how this hotel treats customers.
No one should be treated this way due to circumstances beyond their control.
July 18, 2014
Rated 5 out of 5 by Don1124 Service and Charm
This was my first visit to Columbia SC. The hotel had so much old world charm and the service was great.
From the front desk smiles to the valets quickness the visit was great.
Service both at the Posh and the Rooftop was fantastic.
The only complaint was the city's street cleaner or trash pickup that had a crazy beeping noise at 2 am.. guess that is city life though..
July 17, 2014
Rated 4 out of 5 by DG4884 good experience
everything was OK : welcome, rooms facilities
July 17, 2014
Rated 2 out of 5 by BYount In need of renovation
The one good thing was the bed was great. My room was is horrible shape. Example: Lamp shade had holes in it, the frosted glass on the door looked like it had never been cleaned. Ice machine was so filthy I never used it. Lastly - don't valet park - it will take a half an hour to get your car!
July 14, 2014
Rated 2 out of 5 by DisappointedOhio Not at all what I expected
I've stayed in other Starwood Resorts before and have been very pleased. This is the first time I have stayed in a Sheraton (5 star#. I was not impressed whatsoever. The air conditioner would not lower and the bathroom was dirty. There was something blue running down the shower sides and the the tub would not drain #up to my ankles in dirty water). I noted these issues to the staff and left a card with my comments. The bed and the location were the best things about our stay. I was expecting so much more - especially for the price. I've stayed at 3 star hotels that were much cleaner and ejoyable. Very disappointed.
September 13, 2012
Rated 5 out of 5 by JCHA A wonderful experience
We arrived very late and had driven a long way. Our family was hungry and although my husband and I were comfortable with eating the prepared sandwiches our son was not. The bartender at the hotel's Vault bar went to the kitchen and made him a sandwich that he would eat. What service. That service was an example of how this hotel accommodates their guests.
We fully enjoyed the club level lounge and the buffet breakfast finding the food tasty and well prepared. The evening buffet was as appetizing. We enjoyed the bar area in the basement and found the Rooftop Bar a wonderful place to see some of the city at night.
We fully intend on returning.
January 19, 2013
Rated 3 out of 5 by Williw19 Housekeeping
We stayed at the hotel from June 24 - June 27, 2014. The room had hardwood floors and carpet. Neither was cleaned during our stay. I know this because there were crumbs on the carpet the entire time and lint on the carpet. Additionally, throw-away cups were not replaced and the bathroom sink was closed. One day, towels were not replaced, I called the front desk and was assured they would bring them right up, after an hour we didn't have any towels, and we got them ourselves because I had to take a shower before going to a meeting.
June 28, 2014
Rated 5 out of 5 by deerisle Great historic hotel with renovated rooms
This is a charming property. I was only at the hotel a few hours (arrived late at night and left early the next morning), but I was very impressed. There are several restaurants and bars in the hotel-- each with its own character. The rooftop (open-air) bar was smokey and not my taste, but the basement restaurant and bar decent food and beer on tap. The other venues looked good, but I didn't try them.
The club lounge had drinks and snack 24 hours which was nice. Breakfast didn't start until 7am and I had to leave before then. It looked adequate to good though. The rooms (we had two rooms) were excellent as were the beds. Everything was clean and just what you'd expect. I left wishing that I had more time to spend at this property and the surrounding area. I'd definitely come back.
April 6, 2012