Rated 2 out of 5 by DisappointedOhio Not at all what I expected
I've stayed in other Starwood Resorts before and have been very pleased. This is the first time I have stayed in a Sheraton (5 star#. I was not impressed whatsoever. The air conditioner would not lower and the bathroom was dirty. There was something blue running down the shower sides and the the tub would not drain #up to my ankles in dirty water). I noted these issues to the staff and left a card with my comments. The bed and the location were the best things about our stay. I was expecting so much more - especially for the price. I've stayed at 3 star hotels that were much cleaner and ejoyable. Very disappointed.
September 13, 2012
Rated 5 out of 5 by JCHA A wonderful experience
We arrived very late and had driven a long way. Our family was hungry and although my husband and I were comfortable with eating the prepared sandwiches our son was not. The bartender at the hotel's Vault bar went to the kitchen and made him a sandwich that he would eat. What service. That service was an example of how this hotel accommodates their guests.
We fully enjoyed the club level lounge and the buffet breakfast finding the food tasty and well prepared. The evening buffet was as appetizing. We enjoyed the bar area in the basement and found the Rooftop Bar a wonderful place to see some of the city at night.
We fully intend on returning.
January 19, 2013
Rated 3 out of 5 by cmk61 Average
This is a perfectly acceptable hotel, but is so completely overpriced...not a good value. I would not stay here unless I got a deeply discounted room deal, which we did. Certainly not worth the premium rates they normally charge. The room, while clean, was very small, loud with street noise and nothing special. When I called the hotel directly 4 days before my visit, I was promised that we could have a roll away bed for my daughter and they would move us to a bigger room to accommodate that request. When we arrived, there were no notes of the conversation on record and the hotel does not have roll away beds. They did get an air mattress for her, but it deflated and she slept on a hard wood floor.
That being said, Ray, the valet, went above and beyond the call duty, helping us unload our car and load a cart to take to my daughter's apartment next door. He was wonderful and service oriented.
Would stay again for the location, but only on a "deal". There are much better deals in town that offer more space, comfort with the same convenient location for a much lower rate.
August 19, 2014
Rated 1 out of 5 by JJnTT Columbia SC Sheraton Review
Awful experience; took 2 - 3minutes of ringing to get hotel operator to answer. had to get operator to transfer me to inroom dining as they didn't answer their phone either. dinner was 30 minutes late in delivery. tried to call valet parking to bring my car to door but no one answered any phone number at all. Had to go down to lobby to get service.
August 13, 2014
Rated 5 out of 5 by jentho Wonderful hotel
This historic hotel offers a great night's sleep with nice amenities and a location in the heart of the city.
August 30, 2014
Rated 5 out of 5 by deerisle Great historic hotel with renovated rooms
This is a charming property. I was only at the hotel a few hours (arrived late at night and left early the next morning), but I was very impressed. There are several restaurants and bars in the hotel-- each with its own character. The rooftop (open-air) bar was smokey and not my taste, but the basement restaurant and bar decent food and beer on tap. The other venues looked good, but I didn't try them.
The club lounge had drinks and snack 24 hours which was nice. Breakfast didn't start until 7am and I had to leave before then. It looked adequate to good though. The rooms (we had two rooms) were excellent as were the beds. Everything was clean and just what you'd expect. I left wishing that I had more time to spend at this property and the surrounding area. I'd definitely come back.
April 6, 2012
Rated 5 out of 5 by MrsKris Unbelievably wonderful
I had driven four straight hours prior to my stay and lost my check card so I had no choice but to drive the four hours back. I called SPG and Denise (who was incredible) connected me to the Sheraton Columbia where I not only used my points, but was upgraded so my 7 year-old and I could get something to eat for dinner and breakfast as I had very little cash. Kate at the front desk was amazing. She was so very caring, understanding and professional. The staff in the lounge was great as well. The hotel is amazing. My daughter is a hotel junkie so she kept saying "Oh my gosh". The bed was so comfortable and all the amenities were great. I could go on and on but suffice it to say, this was one of the best hotel stays I've ever had!
January 6, 2013
Rated 5 out of 5 by Robertdavid Sweet historic southern hotel.
A very nice hotel, indeed. Great recognition asa platinum memember with suite upgrade and vouchers for appetizers and drinks. Near to all that Columbia has to offer. Jerrica at the front desk was wonderful and a superb front person for the hotel and the Sheraton brand.
December 28, 2013