Rated 4 out of 5 by DfromDallas 2 Nights November 2014
First time at this hotel. Fresh lobby/common areas/room renovation made for a nice stay. Beds and pillows extra wonderful. Room extremely clean. We were in room 766 beside the elevator and soda machine and heard no noise from either. Unfortunately the shower never produced any hot water for any of the 4 showers we took. Also I assume during the reno the hot and cold got switched at the sink faucet - but the sink did have hot water - so that was not really a issue just had to remember the cold faucet would produce HOT water. Would recommend this hotel. Front desk staff and parking attendants very friendly and helpful !! Very convenient with a Molly the Trolley stop in front of the hotel.
November 10, 2014
Rated 5 out of 5 by bergie Great place to stay in downtown Ft Worth
Was treated with perfectly at this hotel... all went great.. thank you!
December 4, 2014
Rated 4 out of 5 by Beth001 Not great sleep
this hotel is located next to a railroad....between the railroad noise and the elevator noise and people congregating at the elevator it is very noisy!
November 16, 2014
Rated 5 out of 5 by kenworth Older, but great shape
You can tell this is not a new building. They have made many updates and are still working on more. The staff is very friendly and helpful. Everything was clean. Close to most Ft Worth locations. I would highly recommend staying here.
December 1, 2014
Rated 1 out of 5 by BF61 Sheraton Adventure
The Chef was friendly as well as staff in restaurant. The meal was delicious. Our room however was very unclean. Not wanting the person traveling with me to be uncomfortable, I went into the restroom and used the shampoo provided to clean hairs and other things off the vanity, as well as having to clean the toilet lid and sticky substance's on table tops. Toilet did not work properly! Felt we were stuck there due to the rain storm. I expected much more, regardless of the cost, a room should be clean. What a disappointment! I will never stay again.
June 26, 2014
Rated 4 out of 5 by 2boysmom Updates are nice but a few things could be better
the updated rooms are very nicely appointed but the bathroom is way to small (cant close the door when sitting on the toilet and my legs are not that long) and the mattress. Hard as a rock, wrecked the massage that I had earlier in the day. Pillows and bedding very nice, but overshadowed by the hard mattress
November 25, 2014
Rated 4 out of 5 by willk1129 Bend over Backwards Staff
While I can see where someone may complain about the carpet cleanliness, what I don't understand is how could anyone find time to complain when they are receiving 5 star treatment. From the time my family of 5 arrived, till the time we left, we were treated as rock stars! Big thanks goes to Jasma and Tristin for getting the room we wanted. And how could we have found our way to Sundance Square without DeWayne giving us a ride and showing us where to eat chocolate cake! From fresh linens and cleaning the room above what we asked Wanda to do, all the way to saying a heartfelt Good Morning to me and my kids- just because! We had a great time!
March 16, 2012
Rated 2 out of 5 by JRHARRIS New Years Eve disappointment
We live locally, but were enjoying a new years eve wedding downtown and decided to stay downtown to avoid driving and to have a little time to ourselves. Being a loyal SPG member and having had many enjoyable experiences at Starwood properties around the world, we choose the Sheraton and I was able to use SPG points...even better. I immediately was concerned as I checked in and had a very rude valet person. Whatever...it's new years eve and I am sure this young person does not want to be working, the staff that checked me in was very nice and even mentioned they upgraded me. When I arrived at my room there were two men that appeared to be replacing a television that was missing from the wall. I was just dropping off my bags and they assured me that they needed to get some brackets and would get a tv to hook up. We returned to the hotel late that night and I noticed a few things...one NO TV..two a mess around where there should be a tv.....and three NO note explaining why there is no tv. I called the front desk and got answer after many rings. What kind of upgrade is this? Wife and I were looking very forward to a little room service in the morning and a little TV....not something you ever get with little ones at home. I know this i seems small, the room was relatively clean outside of the mess from the people that were supposed to put the tv, the bed was not the sweet sleeper that they mentioned on the website when i signed up(another disappointment and misleading advertisement). We stayed here to expect Starwood quality (I have stayed in over 100 starwoods around the world) and this is not what was delivered. I am actually very disappointed I was charged for not getting what I signed up for. There are many great hotels in downtown fort worth and at least in this experience this did not live up to one of them.
January 4, 2012