Rated 5 out of 5 by WSM78 Excellent Sheraton Club
Reserved and prepaid for a club floor room for one night so my partner and I could attend a ballet at the Bass Performance Hall (an easy 10-minute walk from the hotel). At check-in, I asked about upgrading to a suite, if available, willing to pay the difference in price; I was pleasantly surprised when the young woman upgraded us to a large corner suite at no additional cost. The suite was terrific and very comfortable, and the Sheraton Club was manned by the nicest gentleman during the evening and stocked with a great selection of appetizers, both hot and cold. This is our third time staying at Sheraton Fort Worth Downtown Hotel since October 2015; each time, we've been pleased with our stay. The staff are friendly, the rooms are well-appointed and attractive and the location is terrific for exploring downtown Fort Worth and Sundance Square. We'll definitely continue to stay here in the future.
March 28, 2016
Rated 1 out of 5 by Roseanne Highly Disappointed
I was EXTREMELY disappointed with my stay. I booked through a different source, but dont fault them too much. I went they to enjoy a night with my husband for his birthday. Just so happen it was also Spring Break. One reason I booked was to stay downtown and enjoy an evening in the jacuzzi/pool. The $20 fee to park was a shock (for us). After checking in, we went to look at the pool and there was mostly kids EVERYWHERE and some adults. We figured we'll go later in the evening. We spent some time running other errands and came back around 8:30p,m. We was told the $20 for parking in the garage was full and to park in unsecured parking lot in the back and use the (unlocked) back door to enter the hotel. We went to the pool area again, and there was DOUBLE the amount of people the second time. We spoke with the front desk and discovered there was two conventions going on along with spring break visitors. She suggested the pool would probably clear out soon but that only left about 1 1/2 hours in the pool, so we PAID to spend most of the evening in a room smaller than our (personal) bedroom. We couldve stayed home for free. The room had no fridge and no microwave. I thought the breakfast was free, but that was wrong too. It was $13.95/person for the buffet. We did speak with a front desk clerk and gave her our comment card to give to management. She offered free breakfast but we were pretty fed up at that point. She stated a manager was there but never went to get one to speak with at check out. I still havent received a response and the least they could do would be to offer a free night's stay or a reservation at a discounted price.
March 20, 2016
Rated 1 out of 5 by JEREMYW Family dissapointment not Getaway Pkg
My family and I booked the "Family Getaway" package on 3-17. First of all why is there a package on the website that is apparently unknown to management at the property? Plus, I feel the property pictures do not accurately depict the low budget nature of the interior of the hotel. It was very disappointing inside. You pay $20 per night for "park yourself" parking in a lot that fills up and if you return at the wrong time you are stuck like me waiting in your car for a hour for a space to open up. There is no bellman to help with luggage and we didn't even see nor were we ever offered a cart. Furthermore, when I inquired about the things included in the Family getaway such as the snack pack for the kids that they were supposed to get available with the "Family Getaway pkg" the Manager on Duty last night on 3-17 argued that there was no such package. After I had him go on to the hotels website see said "ok, wow I've never heard of that, well there it is...what do you want a cookie?" Since it was late and we were tired we said just forget it and went to bed. We also inquired about a happy hour wine special listed online and we were told that is for other properties and not this one. So we paid for two glass's of Cabernet that were so bad we couldn't even finish. Also as a side note our room was very small and the glass in the window was broken.
March 18, 2016
Rated 5 out of 5 by Judy85 Fabulous Birthday Weekend
I had purchased a certificate for a weekend at the hotel at a silent auction. We had superior service from making the reservation, through check out. When I checked in, the Staff member , notice I had had a birthday recently. She wished me happy birthday immediately. Later that weekend the staff sent up a beautiul treat. I also noted I was an SPG member and inquired about that. and immediately she checked on it, we had a lovely room an access to the club. All of the staff was excellent, extremely friendly and very , very helpful. I have stayed at several of the down town hotels and the Sheraton had superior service! I will stay there as often as I can!
February 24, 2016
Rated 2 out of 5 by BackacheInTx Not what should be expected.
First and foremost, this hotel is ideally situated for business in downtown Fort Worth. I booked three rooms for my team for five days. We had an easy three mile drive to our business location every day. Upon arrival, we learned that parking would cost an additional $20 per night in the garage or the lot behind the hotel.
Check-in took a while despite several people walking behind and around the check-in counters. Once we were able to check in, the woman to took care of us was delightful and helpful.
Due to long days, we had dinner in the on-site restaurant each night. The food was fine and the staff was great. Prices are what one would expect from a luxury branded hotel. Going off menu for the pizza was actually a good choice. Whether cooked on site or brought in a the back door, the pizza's quite good.
Our rooms. The locally sourced artwork is nice touch. Loved the Starbucks coffee service but couldn't enjoy it on two days as housekeeping failed to replace the coffee cups. My room wasn't vacuumed and bed was poorly made each day. Linens weren't replaced at all despite my not having placed the go-green placard on the door. But, they sure put out a lot of shampoo out each day! On my final day of the stay there were 6 bottles of shampoo left in the bathroom.
The mattresses are purely garbage. Springs pop and groan with every move and comfort is not a consideration in the construction of the box spring or mattress. I fully expected better considering the previous week that I spent at a certain "Express" hotel that seemed to make comfort a priority. And, I would place the service that I received at the previous hotel far and away higher than what I received at the Sheraton.
Lighting in the rooms is sparse at best and the white fluorescent bulbs make the room cold and industrial. There were no amenities in room. No fridge or microwave or anything extra and the free wireless service was just dreadful.
During one of the days, we began our work at 4 a.m. and returned to the hotel mid afternoon with the intention of resting for a few hours before continuing the work at hand. The constant drone and banging of a hammer drill made this impossible. Upon calling the front desk, I was told that a manager would be informed of my concerns. I never heard back. Had we known that construction was taking place, we may have asked for other arrangements or adjusted our expectations.
In all, the hotel was nicely located for our work but failed to meet expectations at every other level. For a Sheraton branded hotel we expected better.
February 7, 2016
Rated 5 out of 5 by Dave1198 Management Was great!
There was a problem with my reservation, as in my company didn't make one. THe manager was wonderful. She found me a room and checked in with me to be sure everything worked out. She went out of her way to let me know when my company corrected the error the next day. I can't rememner her name, but she made a rough day a good one. Thank you very much.
January 26, 2016
Rated 1 out of 5 by Thenry Very loud
My room is on the 7th floor. Although I cannot see a train from my room, I can hear it constantly along with the horrible traffic noise. I stay at hotels at least 8-10 times a year, this is one of the worst. I can also hear everything going on around my room.
Beds are super hard.
The counter is super low also. It is sized for my 7 year old.
Would not stay here again!
January 22, 2016
Rated 3 out of 5 by 2TexasTravelers Needs work
We have stayed here a couple of times before and have had a pleasant stay. We have also given specific feedback for improvement opportunities. Unfortunately, these have not been followed through, which is resulting in this poor review.
First, the club level floor was LOUD . From disruptive guests all night long to loud housekeeping at 5:30 am, sleeping was impossible.
The front desk staff also needs coaching in basic customer service. If I'm the next person in line, I should be checked in next, not the person at the back of the line. It felt like I was at the grocery store.
Finally, I appreciate the robe in the room, but what good is it without a belt?
December 13, 2015