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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.3 out of 5 by 525 reviewers.
Rated 2 out of 5 by Dssapointed The bed was worn out and made noises when I moved. The front wall needed painting. The TV bracket was moved and the sparkling still shows with a touch of paint. Their was no ice machine on my floor. Wireless reception was limited to the bathroom. I expect more from an SPG sponsored Sheraton Hotel May 14, 2013
Rated 4 out of 5 by Self parking $15.00 Parking in lot across the street from hotel rather expensive May 11, 2013
Rated 4 out of 5 by Staff was Friendly We arrived at this hotel after 9pm and was a little confused at the entrance. When the parking attendent came out (Jay) he was so nice and helpful and did not even mind that we came in the wrong way. Checking in was quick and effecient. The woman on duty (wish I would have remembered her name!) was extremely friendly and got my collegue and I our rooms quickly which we were appreciative of since it had been a long day of travel. I would recommend this hotel to others. May 8, 2013
Rated 5 out of 5 by Great Hotel The hotel was clean, neat, and the staff were more than helpful. The beds were so comfortable and soft!!! Lots of little extras in the bathroom were a nice treat. May 6, 2013
Rated 4 out of 5 by room noise the door that goes to the additional room does not seal good and you can here all the noise coming from the room. the room next to us had kid and we herd all the noise from the kids early morning wake up. May 5, 2013
Rated 3 out of 5 by Good location, handy to transport Noisiest and least efficient toilet we have ever experienced. Plus there was no lid for the toilet and the bathroom was so tiny that I managed to drown my towel in the toilet as I was drying myself after a shower! YUK! Positioning of the safe was poor limiting access. Getting normal (black) tea from Housekeeping proved difficult even though they were asked repeatedly. Room size was adequate though there was a lack of drawers for clothing and usual lack of shelves in bathroom for toiletries. Breakfast was boring and repetitive - for the 4 breakfasts we were there absolutely nothing changed on the buffet and there was no hot tomato or beans. May 5, 2013
Rated 5 out of 5 by Great location; great features This hotel is located right downtown in Fort Worth but, better yet, right across from the amazing Water Gardens. What a lovely spot to walk and explore, day and evening. Hotel itself is very well equipped, with nice pool, dining facilities, etc. Room very comfortable, and the whole building is beautifully clean. Staff very helpful, especially looking out for our "late arrival luggage", that was delivered from the airport, and we were notified immediately, as requested. We only had a night in Fort Worth, but would love to go back to the hotel, and the city. May 1, 2013
Rated 2 out of 5 by Dissappointed I was extremely disappointed with my stay. I was greeted by friendly staff members but when I chose to self park instead of valet I was quickly dismissed and told to drive around to the back and park. The parking lot was across the street from the back of the hotel without a ramp for pulling wheeled luggage up. After an exhausting day, I decided to order a pizza from room service. I was charged for delivery from the restaraunt and then an additional charge for room service. When I questioned the front desk and then room service I was told that was just the way it is. April 29, 2013
Rated 3 out of 5 by The Best Part of my Stay If you like good customer service this is the place. Their staff is amazing at making you feel welcome and comfortable. It is within walking distance from the convention center. April 29, 2013
Rated 5 out of 5 by Amazing service!! Our room was beautiful. We had the romance package. They brought champagne and strawberries, and put rose petals on the bed. The only problem we had was with the coffee. There wasnt nearly enough creamer in the room and when I asked downstairs she said she didnt have any. But the starbucks coffee bar made up for it...although we had to purchase that coffee. The room service (breakfast) was delicious. The view from our room was amazing too. Overall a fantastic experience. April 29, 2013
Rated 4 out of 5 by TLA conference Enjoyed my stay Did not use pool or fitness center April 29, 2013
Rated 4 out of 5 by Restaurant I wish you had a restaurant with more reasonable prices -- not a fast food, but food with a middle class range. April 28, 2013
Rated 3 out of 5 by Nice location but improvements required - Great location within vivid downton area of Fort Worth, across the street of water park - Engaged staff - Cleanliness on arrival: -> water bottle laying on the floor -> suitcase tags under the table - Outdated room conditions: -> missing fire alarm and cables hanging down -> open holes from removed equipment/shelf - Does not meet my good experiences with other Sheraton hotels April 28, 2013
Rated 2 out of 5 by Definitely not worth the price The room was not as high quality as we thought it should be for the price we paid for it. Worn furniture, hardly anything in the bathroom for us, nothing about this place said "hotel & spa" to me. You could go to ANY competitor for half the price and get the same experience. We brought our pet and put her on the reservation- when she whined when we left, the desk called and said they received 3 calls in 30 minutes about her even though we left the room 3-4 minutes prior (I was in the lobby when the desk called). She said she would call the manager and ask us to leave if it happened again. I tried to talk through it with them at the desk, the Manager came out and treated me like a rowdy teenager instead of the 30 year old woman that I am. I was a guest in the hotel, too, but was not treated like one. This hotel is NOT pet friendly, and is not worth the money. April 22, 2013
Rated 2 out of 5 by Dissatisfied To Whom It May Concern: My stay at the Sheraton in Ft. Worth was less than satisfactory. The first service experience was waiting 15 minutes for my car from the valet service and then to have them bring the wrong car. As a result of this wait, I was late for the event I was attending. The second service dissatisfaction was the smoke alarm that started beeping at 3:00 am. Knowing this meant the battery was dead, I called the front desk for service. I was told there was no engineer on duty. I asked to be moved to another room April 22, 2013
Rated 1 out of 5 by A comedy of errors Nothing went right, way too many things to type. April 22, 2013
Rated 2 out of 5 by where's the staff Took 20 min to check in...new hire couldn't find the front desk clerk or the manager...3 others were lined up behind me...waiting. waiting. waiting. No apology. Nothing. Similar experience to get my car out of the valet the next morning. Crazy to pay 22 for valet!! April 21, 2013
Rated 4 out of 5 by Hotel fine Disclosure: i prefer smaller hotels, like Aloft & Element. This hotel is nice, though I would not want to be here as a tourist - it is on the end of downtown most distant from "people" and closest to the homeless shelters. Feel it is safe, but would want car/cab to get around at night. I always have my own car. Staff is nice and professional. April 20, 2013
Rated 2 out of 5 by Needs Improvement Air conditioner leaked into my room. They charge you $1 for calling room service. Even if you don't order anything. April 19, 2013
Rated 1 out of 5 by Not like the Sharatons I am use to staying at The carpet in my room was dirty. The tub was chipped The lampshade was broken There was no toilet paper refill Two lights were out and remained that way throughout my stay The gym equipement was in disrepair Got a wake-up call at 4:45AM I didnt ask for Though there was a conference and the hotel was busy they only had one fly pan going at breakfast. Even I can cook more than one than one egg at a time and I don't do it professionally. On the plus side the bell staff, van driver and the bar staff was great ( if you want food service eat in the bar) April 15, 2013
Rated 5 out of 5 by Above and Beyond Reserved room for newlyweds and we wanted to decorate the room. No issue with reservation, they even accomidated close friend to come in the room to do the decorations with no problems. They allowed the couple early check-in. And they were provided with one of the best suits in the hotel over looking the Water Garden. Everything was perfect! I loved this hotel and their staff!!!! April 8, 2013
Rated 5 out of 5 by Friendly Staff and Convenient Location I was in Fort Worth for a conference at the convention center, and the Sheraton was very conveniently located within walking distance. I was very pleased with the friendliness of the staff - everyone greets you as you walk through the lobby area and is willing to answer questions about getting around town. The valet parkers were particularly helpful as well. Overall, an excellent experience! April 5, 2013
Rated 3 out of 5 by Average Sheraton - Close to Rail Yard The hotel was the typical Sheraton and was nice enough as they go. However, the hotel is VERY close to a busy city rail yard and all night long you can hear the diesel rumble of trains and locomotives moving trains through the yard or around the various tracks. Doesn't make for an easy night sleep, April 4, 2013
Rated 5 out of 5 by The staff was great! We booked this hotel to retreat to after my acl surgery so that I could get the rest I needed. Everyone from the bellman to the front desk to guest services was extremely helpful. We were able to use the hotel's wheelchair for the length of our stay, get a free room upgrade, late check out AND club floor access w/ our gold status. We were greeted, at all times, by our names...great personal touch! March 31, 2013
Rated 3 out of 5 by Sheraton Fort Worth Here are the areas the hotel room fell short: 1. No toilet seat cover. 2. Lack replenishments: toilet paper and shower gel. Had to ask for both. 3. Lacking outlets in key areas of the room. Workstation and bathroom. Hotel had to use power cords to bring outlets to floor lamps. Workstation had outlets, but the cord leading to it had no wall outlets near by to plug into. 4. We were on the 12th, Starwood Preferred Guest, floor and along with it very noisy compressors on the roof that went on and off throughout the day and evening. March 30, 2013
Rated 4 out of 5 by Given the wrong room I got a room given to another person because i found laugage in my roomand a dirty restroom. i reported to the front desk and isted of giving me another room they left me with a dirth restroom and all confused . I later found out the other person had my last name and made comments that i had used her room. I felt embarrasst and mad. March 25, 2013
Rated 3 out of 5 by Expected more While this hotel was clean and comfortable it lacked many amenities that I would expect in a hotel. You had to pay an additional amount for parking. There was no breakfast of any sort. I would expect more from a hotel at this cost. I've never had to pay to park at a hotel. March 25, 2013
Rated 2 out of 5 by Hotel needs improvement The wallpaper was peeling off of the walls. The carpet was buckled in the corners & dirty. The walls had holes in it from where a tv or picture once was. The tv only worked part of the time. The toliet had no seat cover! For the price of this room, this "hotel & spa" should have been 5star! But I would give it 2!!! Much nicer, newer hotels in the area for this price. March 25, 2013
Rated 5 out of 5 by Great locations excellent staff Stay here weekly for business. The staff are extremely helpful and accommodating. I find the rooms to be clean and comfortable. I love the different choices in pillows. It's not a new hotel, but it's not old either. It is ver close to DT and across from the convention center. I have stayed here for personal too and do recommend it. March 23, 2013
Rated 3 out of 5 by Needs improvement Nice hotel on the surface, but it needs maintenance improvements. March 18, 2013
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