Rated 1 out of 5 by Irishgirl Not like the Sharatons I am use to staying at
The carpet in my room was dirty.
The tub was chipped
The lampshade was broken
There was no toilet paper refill
Two lights were out and remained that way throughout my stay
The gym equipement was in disrepair
Got a wake-up call at 4:45AM I didnt ask for
Though there was a conference and the hotel was busy they only had one fly pan going at breakfast. Even I can cook more than one than one egg at a time and I don't do it professionally.
On the plus side the bell staff, van driver and the bar staff was great ( if you want food service eat in the bar)
April 15, 2013
Rated 3 out of 5 by Jewelrydiva1 Rooms need help
While the hotel was comfortable and nice overall we were very disappointed in our room with the adjoining door to another room. We did not sleep well as it felt and sounded like we were in a dorm room. We could clearly hear the conversations in the next room and just about every noise in the hallway.
A microwave and refrigerator would be a nice compliment to the room.
The hotel is in great proximity to where we needed to be during the day. However we will be choosing a different hotel next year.
July 15, 2014
Rated 4 out of 5 by Bill73 Front desk staff great
The front desk staff was exceptional. Everything we experienced in this hotel was what we expected, with one exception. We ate an evening meal in the restaurant and the service was sub-par. The meal itself took over 45 minutes to be served, the wait staff did not attend to our table, the server only came over to present our bill, drinks were not maintained. At the end we were given a 15% reduction in our bill due to the length of time needed to serve it, but nothing was said regarding the overall poor service provided. Quite disappointing.
December 31, 2012
Rated 4 out of 5 by ladytraveler44 examples
Confirmed EARLY check in did not happen, upon reading reviews this is a frequent problem, however, staff did what they could. They did upgrade from club floor (still retained privileges) to top floor overlooking water garden. I recommend room 1224 quiet & good view. Very clean room. Cleaning crew helpful. Ordered 11:30 p.m. room service - great service friendly service by young lady... Luggage staff very helpful.
The ladies, DONNA & LUCY were really the one's who made us feel special as it was our anniversary/birthday stay (& to check out the area for future trips with lot's of our friends)... A BIG THANK YOU TO THEM BOTH...
Would stay here again. Great location.
And I would like to say Thank You to everyone there. Friendly faces everywhere....
February 11, 2012
Rated 1 out of 5 by abenqaeb Executive Lounge
Im a 10-year elite member. On Sunday, Oct 28th, I was in the executive lounge a little after 6am.
The staff attendant was in the bathroom for several minutes, and four toilet flushes.
After the attendant emerged from the toilet, she went into the back kitchen area. A few minutes later there was a knock at the door and it was a hotel worker. I let him and he immediately went to see his fellow hotel worker. She emerged to the food line to get him a plate a food. Several minutes later the worker left with a plate of food.....unprofessional.
October 30, 2012
Rated 4 out of 5 by Rrc2012 Lovely rooms
We stayed two nights in the hotel for a wedding. I live the room decor. I usually avoid chain hotels and prefer boutique hotel and the rooms here gave the feel I love. The beds are comfy, staff was very nice, and it has an overall great feel. We did not use the pool,work out room, etc. We really enjoyed our stay.
There are only three things that kept me from giving a 5 star rating.
1. There is not a refrigerator in the room. If you need to store any meds or (like me) bottles for a baby you will need to continually refill a cooler with ice.
2. The toilet has no lid. This personally grosses me out as my towels hang above it.
3. Breakfast buffet was great but it was all cold. Service was great and it tasted good. Just needed kept warm on the buffet.
October 31, 2012
Rated 2 out of 5 by Jireh Buffet was good
Air conditioning went out about 9:30 on Friday night, fixed about 11:30, had meeting at 7am but was told the shuttle did not work till 7:00. Also the shuttle did not work on Saturday at all because people were checking out. (perhaps more employee should have been scheduled.) Asked for as wake-up call and did not receive. The food in the restaurant was good, but for the price charged felt accommodations could have been better. How old is this hotel? Bathroom had no fan and room was not supplied with refrigerator.
June 8, 2014
Rated 3 out of 5 by cymou55 Sheraton Fort Worth
Here are the areas the hotel room fell short:
1. No toilet seat cover.
2. Lack replenishments: toilet paper and shower gel. Had to ask for both.
3. Lacking outlets in key areas of the room. Workstation and bathroom. Hotel had to use power cords to bring outlets to floor lamps. Workstation had outlets, but the cord leading to it had no wall outlets near by to plug into.
4. We were on the 12th, Starwood Preferred Guest, floor and along with it very noisy compressors on the roof that went on and off throughout the day and evening.
March 30, 2013
Rated 2 out of 5 by pjtrav Dissatisfied
To Whom It May Concern: My stay at the Sheraton in Ft. Worth was less than satisfactory. The first service experience was waiting 15 minutes for my car from the valet service and then to have them bring the wrong car. As a result of this wait, I was late for the event I was attending. The second service dissatisfaction was the smoke alarm that started beeping at 3:00 am. Knowing this meant the battery was dead, I called the front desk for service. I was told there was no engineer on duty. I asked to be moved to another room
April 22, 2013
Rated 5 out of 5 by TXRach Great location and ease of check in process
Location is close to activities and eateries and access roads to interstate. Very comfortable lobby and room was nice.
September 4, 2014
Rated 3 out of 5 by Michelle1371 Overbooked
This hotel is nice and so is the staff. Unfortunately, when we arrived at 5:00 our room wasn't ready (and wouldn't be ready for several hours). They did discount the room rate a bit but there should have been more comps for such a late availability of our room. A cot that we requested was also not in the room even when we were assured the day before that it would be in the room. Overall, the place was fine they just seemed overwhelmed by the amount of people ( same was true of the buffet in the morning for breakfast).
February 17, 2014
Rated 1 out of 5 by CharityBallGuest Still dealing with inadaquacies
After a stay 2 weeks ago, where the hotel did not honor our reservation of a King bed room, made 2 months prior to the event, and maintenance workers inability to speak English, our stay for a charity Ball was less than satisfactory. It took almost an hour to get a shower bar back in place to get ready for our event. Even 2 weeks later, still having issues with unexplained and bogus charges pending on our credit card.Am still trying to get explanation, but no calls returns yet. Sorry, but could not recommend this hotel
November 19, 2012
Rated 5 out of 5 by Jenny618 Specialist, Accounting
I really didn't eat at your facility, as most of my time was spent at the Convention Center working & attending receptions. I do want to say that my overall experience was above all of my 16 conferences that I have worked. Customer service from the entire staff, there was never a time that I didn't feel like I was the most important guest. Thank you for your hospitality! I would absolutely stay at the Sheraton next time I am in Fort Worth or recommend you to anyone.
June 25, 2014
Rated 5 out of 5 by DesMoines Friendly
I have never written a review for a hotel before even though I stay in about 40-50 hotels per year across the Midwest. But, the staff at your hotel was excellent! Example: I was standing in the coffee line and the lady in front of me told me to go first because I was the guest and she work s at the hotel. She didn't feel obligated to do this but gave the feeling that she wanted to.
Friendly front desk.....I even got a shoe shine and had a good experience. Thank you for being a hotel that other should strive to be!!!
February 22, 2013
Rated 3 out of 5 by JackBauer Wonderful staff, average room
I arrived around 10pm to the Sheraton Ft. Worth after a 3 hr. Super Shuttle ride from the Love Airport. I was exhausted and just wanted to relax and go to sleep. My TV wouldn't turn on. Really? I called the front desk, and they quickly sent a maintenence man to switch TVs from another room. Then, overnight, the in-room air conditioner began making a "chirping" noise everytime in came on. Woke me up each time. Again, the staff was very friendly, but these problems were very annoying, and I changed rooms the next day.
September 1, 2012
Rated 3 out of 5 by Angus Rooms need improvement
Rooms need improvement and when you bring it to the attention of the staff still nothing is done...We stayed at the same hotel two years ago and the same problems existed and gave a list to the girls when I checked out as well as yesterday and most still existed...They are doing the go green and give you points if you go with it...you need to give it up and clean the rooms,make sure enough fresh linens and glasses in the room...I don't reuse glasses or linens at home so why would I do it paying $200.00 a night.
January 28, 2013
Rated 4 out of 5 by Sdarbee Noisy Toilet and Request Not Met
The room was very nice, except for the noisy toilet. It was probably the loudest toilet I have ever heard and did not flush adequately. We reported it but never heard a response about our request. When we checked out, the reception desk told us it was because it was a low flow toilet. I am not so sure I buy that in that the toilet paper never did flush adequately.
Also, a minor request for an additional coffee (not decal) was not provided. The room had 1 caffeinated and 1 decaf and two people were in the room.
March 22, 2012
Rated 4 out of 5 by Jones3285 Great room for the price
Not exactly sure why all the earlier negative reviews. Was a little hesitant to stay here for that reason but glad my wife and I did. Everyone was extremely helpful from the moment we checked in. Complimentary shuttle because of the location to Sundance was quick. Starbucks made a mistake on my wife's coffee and the hotel ran another to the room within 5 minutes. No train noise in the south tower although my friend reported a little in the north. It was as quality a stay as I have had in a Starwood property.
January 2, 2012
Rated 2 out of 5 by Runner2014 Not a good experience
Stayed at the hotel for the Fort Worth Marathon. Staff had no idea on events or what was happening with the marathon, even though it was a recommended hotel. The room was ok, until you got into the bathroom. Toilet flushing was extremely loud, and did not flush well at all. This was not due to poor water supply but by the toilets chosen by the facility. The Noise from adjacent rooms and hallways was very loud, not because of yelling guests, but poor insulation or noise barriers between walls & hallway.
February 24, 2014
Rated 1 out of 5 by Mike13161684135764 Just an Unpleasant Experiance
Checked into room while the dirty tray from previous guests room service was sitting by door. Also outside the door was an unplugged mini fridge that I had to walk around to get in my room. Stayed 2 nights and fridge wasn't moved until I was checking out. Room was also supposed to offer WiFi but I could not get the signal because I was in the last room at the end of the hall. The temporary wi-fi they set up when I called to ask about it did not work with iPads so I was unable to do work e-mails from room. Shower had a used towel from prior guest still hanging over the shower rod. Upon leaving they were going to give our package that we needed to have shipped back to the office to UPS for us. 2 weeks later and the package never made it to UPS and they can not locate it at the hotel.
September 30, 2013
Rated 5 out of 5 by Lee73 Greatness
The hotel was perfect for us. The service was great. The reception representatives were outstanding. The room was clean, comfortable, quiet, and service was great. I have no complaint.
The reception staff and helpers were great. Everyone was willing to go out of their way to help. Thanks for a great stay. Items below only involved my stay for the convention. I'm sure the others are good.
August 1, 2014
Rated 4 out of 5 by Jennifer38501 Great for the price
Everything was great except for the restaurant. This is the second time I've used the restaurant in this hotel and have had the exact same experience both times. I was with a convention that sold out the hotel yet the restaurant wasn't prepared at all. Very, very bad service. Had to ask after waiting 20 minutes for someone to take drink orders. Once our order was placed for very easy stuff (hamburger, BLT) it took 40-45 minutes to get the food. Other than that, I had a great experience at the hotel.
July 25, 2012
Rated 1 out of 5 by Mary00820 Aging facility
This is an old hotel - duct tape held the door of my bathroom together. Front desk gave me a room # to a room that did not exist - honest! I had to go back to the front desk to get a real room. On my way back up there was a worker with a mop and bucket holding an elevator, not what you expect to see in a classy hotel. The ice machine on my floor was extremely loud. At breakfast there was no one working the omette station, although our waitress was very nice. This hotel needs massive improvement
October 18, 2013
Rated 1 out of 5 Never Stay here!!!!
Don't let the name fool you, the Sheraton Forth Worth Hotel and Spa is the last place you would ever want to stay! The hotel is in disrepair once you get past the common areas. My air conditioner clanged all night until I decided I needed sleep worse than being cool and turned it off. The toilet would not flush. There was yuck in the grout joints in the bathroom. Wallpaper was peeling. Electrical outlets were crooked. On and on! Sheraton should be ashamed to have their name on this property!!!
September 27, 2012
Rated 5 out of 5 by OrlandoJ Wonderful Hotel
Incredible staff and wonderful accommodations
August 30, 2014
Rated 3 out of 5 by CharityBallGuest Disappointed.......
Booked my reservation 2 months ahead of arrival for room with King bed, but upon arrival, was given a handicap access room with 2 queen beds. Was told hotel was full and no other rooms available. How do you manage inventory and promise one thing, yet not have it available as reserved. Shower rod also fell in bathroom and the maintenance "worker" who came could not speak English, and put up a bent shower rod so low, I had to limbo under it. Greatly disappointed after several past nice stays.
November 15, 2012
Rated 4 out of 5 by RR79 Cowtown race hotel
This was the main hotel associated with the cowtown marathon. The staff did a nice job of having coffee and fruit available the morning of the race which was very nice. I do have a criticism of the noise level in the rooms, however. I was in room 966 which was next to the elevator. The elevator was not loud but people walking to and from the elevator were quite loud in the hallway - and they were just talking. It would be beneficial for the rooms to have better noise control, in my opinion.
February 26, 2013
Rated 5 out of 5 by whitey64 Fast Internet Great Staff!
Sheraton Ft Worth is well worth the stay!
Overall the staff is outstanding let by Eric Newburn, Front Office Manager. they ensure your experience feels like you have been a member of their family!
August 22, 2014
Rated 3 out of 5 by RMath Check-in
After arriving over an hour before my first meeting, I thought I would have plenty of time to check-in. I chose the wrong line. I was told the shorter line was for Perferred Guest. I am a member, but I should have stayed in the longer line. The desk clerk was very slow and unsure of herself. The other two were helping two of three people to my one. I was 30 minutes late to my meeting.
July 23, 2014
Rated 5 out of 5 by UncleBill Access problem
My stay was for a conference, dealing with a medical issue that causes problems with walking (GBS/CIDP symposium). In general, things were fine. However, I chose to do self-parking, which was in the back lot. I was very disappointed that the back entrance was not handicapped-accessible. It required me to go all the way around to the front of the building, which was not pleasant. I am sure having one front handicapped entrance meets legal requirements, but I was disappointed in this.
October 31, 2012