Rated 1 out of 5 by mwesty64 sleepless night
called the reservation hotline on 12/05/13 to book a room in dallas fort worth for 12/06/13 and 12/07/13. the person i talked to on the hotline booked the room in arlington sheraton even after i confirmed with that person that the event was at the convention center across the street at the DFW sheraton. the check in desk was at the DFW sheraton was helpful and accommodating while the reservation issue was resolved. the hotline person i spoke with when trying to resolve the booking issue initially told me that i would need to pay a cancellation fee. after talking to them for a while and explaining the situation the cancellation fee was waved. the disabled person that was traveling with me had a very difficult time moving on the unshoveled and icy sidewalk at the hotel. the hotel room we requested to be handicap accessible did not have a microwave or mini fridge and the wallpaper was peeling in a corner of the room. the handicap shower did not keep the rest of the bathroom dry so we had to use towels from the pool to soak up the water in the bathroom. the second night at the hotel we come back late from the convention center and the pool area was closed already. the disabled person traveling with me really needed to spend some well deserved time in the hottub. i asked the staff if they could accommodate him and they refused. also the second night of our stay there was a fire alarm with strobing lights that went off. i immediately called the front desk to see what was going on and they told me to evacuate the building. i told the front desk that i needed assistance with the disabled person i was traveling with. the person the hotel sent us was not sure how to evacuate a person in a wheelchair. that person eventually told us to go down the elevator. i did not argue with him. when we reached the ground level the front desk area was crowded with people standing around while the fire alarm was going off. after about three to five minutes standing around the front desk area staff walked through and told us that is was a false alarm and we could return to our rooms. after we returned to our rooms i waited for an hour for the strobing lights to turn off. i called the front desk and they told me that the strobing lights could not be turned off. the disabled person traveling with me suffers from seizures and could not fall asleep at all that night because the strobing lights never got turned off. the whole experience for me personally was just terrible and i can not even begin to describe how the disabled person i was traveling with must have felt after a sleepless exhausting night and not even being able to relax in the hot tube to relax his body. i am especially disappointed that after the experience we had that i was charged full price for our stay. when i asked the front desk if there was somebody i could talk to about out stay the told me that their manager was in a meeting and was unavailable. i left my name and number for the manager to call me after i left and never heard from the manager or the hotel staff. i believe that a refund for my stay is not unacceptable to ask for. if the disabled person i was traveling with had gone into a full blown seizure because of the strobing lights being on all night long we would have had to go to another hotel or even the hospital to have him treated and most like have missed the event we came all the way from iowa to attend. i implore you to carefully review how your hotel in DFW was rated for the weekend of 12/06/13 and give refunds to all people staying there that weekend.
December 10, 2013
Rated 3 out of 5 by Mars76 Friendly Staff but unhelpful and uninformed
The staff was very friendly but totally uninformed and unhelpful. If you asked 3 staff members a question you would get 3 different answers. It seems like someone should kow what time the restaurant opens and closes! I needed to print documents for the show I was attending and it took me 1 1/2 hours to print 14 pages. 2 of the 3 printers didn't work and the 3rd did not work properly - had to wait 20 minutes for someone to try to help. I had a dirty tissue on the floor of my room when I checked in and it was still there the second day after the room had been serviced. The list goes on and on...Would not recommend this hotel.
September 19, 2013
Rated 4 out of 5 by Msteeblu My Review
The hotel staff, the convenience of hotel shuttle, hot water and bed were fine. My issues are as follows: door to the room there is a 2-3" gap which allows lights from the hallway and noise (solution place a towel under the door). Road leading into the hotel waiting for valet, there should be two lanes to expedite check AND post a sign upon entry into parking lot denoting Valet Only (not after you enter and wait in line) allow one to park and check in for valet upon checking in to hotel lobby. Late night eats my suggestion would be have a conventional oven to heat up sandwiches for 1 minute or have microwaves in the room.
December 24, 2013
Rated 4 out of 5 by NextTrip Excellent Service
Emily at the front desk did an excellent job in providing a room upgrade and late check-out for a starwood member. Valet service person was excellent in providing rates and directions on how to get to other places (and I apologized I forgot the person's name.) The server at the Club Lounge during breakfast was also very polite and efficient in cleaning up the tables and answering other guests' questions. Nicole at front desk/reservation was also very helpful in changing my reservation. Overall the services were great! Also, the location is excellent if you have bussiness nearby since it's right off the main highways.
June 20, 2012
Rated 5 out of 5 by TXRach Great location and ease of check in process
Location is close to activities and eateries and access roads to interstate. Very comfortable lobby and room was nice.
September 4, 2014
Rated 5 out of 5 by politicaljumkie great stay
we had a wonderful time in Ft. Worth at the Republican State Convention. I liked that the hotel is in walking distance of the convention center and the Molly the Trolly stops right in front should it be needed! Special kudos to Darla and Ester in the dining room! They were awesome! Always smiling and we never had to wait for refills of water or tea! Your Friday night BBQ buffet was excellent!! Ana was so willing to make sure my friend had her diet food exactly as needed! She came to the table and offered a special soup for her. It was delicious!! We will visit again! Valeria Pavalock, room 663
June 8, 2014
Rated 2 out of 5 by TCUVisitor2015 Avoid Valet Parking Here!
The Hotel is convenient, clean and staff is friendly, but their valet parking is a $22/ per night nightmare and typically total chaos. We have stayed here several times and it is always a problem. We now utilize the street parking as a better alternative. They can take 20-30 mins to get your car (while you are standing there); However this past weekend, we parked on the street and were charged for two nights! We fixed it before leaving; but were then charged anyway. When we called to fix - we were told to discuss with the valet attendant. OMG! So park yourself, watch your bill, and just avoid valet parking.
November 10, 2013
Rated 5 out of 5 by AlisonS27 Staff is fantastic!
I was so happy with how accommodating the staff at this hotel was during my stay! I needed a refrigerator for dietary reasons and made requests for additional coffee, etc., and they were right on it! The hotel restaurant was about the only place in Fort Worth that served healthy meals with actual green vegetables involved (not everyone wants a 26oz cowboy steak and fried everything.) They have a nice gift shop where I was able to buy the things I needed and a little kiosk for snacks and so forth in the lobby that included healthy options like Greek yogurt. I would definitely stay at this hotel again.
October 12, 2013
Rated 3 out of 5 by rosi1952 great location
this hotels location worked great for us...we were attending an event at the convention center...I was a little disappointed in the hotel ...food service very slow in restaurant..spoke with mgr..instead of him helping us he told the 1 waitress that was working as hard as she could.......room nice but heater made a noise and toilet did not flush properly..due to a water saving device in the tank...called front desk to check out and get valet car...they did not call valet...valet attendant told me they never do...so what good did it do for front desk to ask about valet...then not follow thru....
February 18, 2014
Rated 4 out of 5 by Christie Excellent Staff
The Sheraton Ft. Worth is clearly an older hotel that has had some cosmetic upgrades. The bed was comfortable and the room clean. The other furniture was a little beat-up, but serviceable. So if a gorgeous room is important to you, this hotel may disappoint.
However, if you like excellent service, Sheraton Ft. Worth is the place to stay. The entire staff was friendly, efficient and professional. Room service was delivered on time or earlier than promised and any question I had was answered immediately.
The location is good as well with the convention center an easy block away through the Water Gardens.
In short, I recommend this hotel, especially for the price which was quite reasonable.
June 25, 2012
Rated 5 out of 5 by OrlandoJ Wonderful Hotel
Incredible staff and wonderful accommodations
August 30, 2014
Rated 5 out of 5 by TOM603 RURAL BRITS
US HOTELS USUALLY REPRESENT EXCELLENT VALUE AND FACILITIES COMPARED TO UK HOTELS. SHERATON FORT WORTH DID NOT DISAPPOINT.
WE ARRIVED LATE AFTER AN EPIC JOURNEY FROM LONDON INVOLVING 3 FLIGHTS. STAFF WERE UNDERSTANDING AND ROOM SERVICE WAS AVAILABLE AND VERY WELL PRICED. THE ROOM WAS ON THE TOP FLOOR LOOKING OUT OVER THE RAILWAY. THE VIEW WAS JUST AWESOME. US FREIGHT TRAINS ARE SO FASCINATING AND PROVIDED HOURS OF ENTERTAINMENT. GREAT TEXAN ELECTRIC STORM AS WELL. PERK'S WAS JUST WHAT WE NEEDED FOR BREAKFAST. HOTEL SO CONVENIENTLY LOCATED FOR NIGHT LIFE GETTING TO STOCKYARDS AND DALLAS (BY TRAIN). HOTEL TRANSPORT WAS ALSO VERY OBLIGING.
REALLY EXCELLENT AND WILL RETURN NEXT TIME IN FORT WORTH.
May 26, 2012
Rated 4 out of 5 by FromOK Amazing Visit
I researched hotels in this area a long time before I booked this one. I was extremely pleased! The price for the area was great, the location was so convenient (If you come in on the train this hotel is very close) and the lobby and rooms were really good. However, I have to say that by far the strength that I witnessed over and over again was the staff friendliness. Audrey at the front desk was amazing friendly and helpful! Jamal was funny and friendly. I could go on and on. I have no idea what the bad reviews are talking about. I highly recommend this hotel. I WILL be staying again!
June 21, 2012
Rated 4 out of 5 by Deborah0623 Extension Cord Mishap
Called Guest Services approx. 8:15 PM requesting an extension cord for our room. When I didn't receive extension cord by 9:06 PM, I called the Front Desk. Finally, received extension cord by 9:36 PM. The cord was needed for a medical device and the wait did seem a bit too long, over one hour and 20 minutes! When I checked out the next morning, I returned the extension cord, nicely complained about the long wait time. I just did not feel the front desk cared one way or the other about my complaint. Nothing was offered for my troubles, nor was a sincere apology given during checkout.
June 24, 2013
Rated 2 out of 5 by Runner Not impressed.
The valet and bellhops were fantastic! They make the hotel!! The pool and hottub were nice. It went downhill from there. Guest services were not too helpful. Our rooms were very lacking. There was writing on the outside wall. There was a dirty hand print on the wall inside the room. Hair on the bathroom ceiling. The toilets are I guess what you call energy efficient. I call them gross! The water level in the toilet was so low it wouldn't even flush the toilet paper. The walls were paper thin. I could hear every word to our neighbors music and they had the volume at a normal level! Doors had big gaps between the door and doorway...making it feel not very safe. I will look for a different hotel next time.
February 26, 2013
Rated 5 out of 5 by whitey64 Fast Internet Great Staff!
Sheraton Ft Worth is well worth the stay!
Overall the staff is outstanding let by Eric Newburn, Front Office Manager. they ensure your experience feels like you have been a member of their family!
August 22, 2014
Rated 1 out of 5 by Becky12 Not a great stay
Didn't see the tiny print until after I booked the non-refundable reservation, but they charge for parking -- $22/day. That's a lot considering everyone in Dallas/Ft Worth has a car and hotel not inwalking distance of anything. Room not cleaned one day -- I had to request housekeeping. Would not provide coffee/cups after initial check in. Had to request. Only good thing -- when housekeeping finally came while out for dinner, I left jewelry pouch out and nothing was taken. Safe in room didn't work -- needed batteries, Thermostat needed batteries -- couldn't read temperature setting
May 15, 2012
Rated 4 out of 5 by WeekendGuy Wonderful time
From the start of our stay was great. Called the hotel to confirm reservation and spoke with Clint who at the end of the conversation upgraded us to a suite! Check in was smooth with a friendly welcome from the front desk agent who was efficient and accommodating explaining the restaurant hour, Spa and where the elevators where. Had lunch at the bar on Saturday the bartender was friendly(can not remember her name red head though). That evening we had Brad in the bar very friendly and even offered us a free drink cause it was our anniversary. Over all a very nice experience.
March 24, 2014
Rated 1 out of 5 by abenqaeb Terribe experience
My room didnt have a full length in my room. I was attending a wedding and my wife didn't have full length mirror to use. When I asked for a full length mirror it took a move of mountains to get it.
I wouldnt stay at this property if my life depended on it.
Do not stay at this hotel...It's terrible.
October 27, 2012
Rated 3 out of 5 by Jewelrydiva1 Rooms need help
While the hotel was comfortable and nice overall we were very disappointed in our room with the adjoining door to another room. We did not sleep well as it felt and sounded like we were in a dorm room. We could clearly hear the conversations in the next room and just about every noise in the hallway.
A microwave and refrigerator would be a nice compliment to the room.
The hotel is in great proximity to where we needed to be during the day. However we will be choosing a different hotel next year.
July 15, 2014
Rated 4 out of 5 by Bryan11 The People made all the difference
I was thoroughly impressed with the people at this hotel and their genuinely caring attitude towards not just me but every one that I saw them interact with. So in short these are the best folks I have ever had the privilege meeting at a hotel. The only disappointment that I faced was with the room itself. I found it to be impeccably clean but the air conditioning malfunctioned on my second night there by freezing solid and then thawing out getting the carpet wet. The staff was friendly and offered to move me to a new suite but at 8pm on my last night there. I stayed in the same room rather than move. I guess I was disappointed that in a hotel this nice with staff this terrific they had less than great facilities.
May 26, 2012
Rated 4 out of 5 by Jana70 Rooms Very Clean
First time to stay at the Sheraton downtown Fort Worth. My husband and I were just getting away for a couple of days of R&R. Our room was VERY clean...much appreciated. Hotel provided a free shuttle to/from Sundance Square which was very nice. On the first night I had to call the front desk because there was a large and very loud dog across the hall from our room barking and howling. On the second night we ordered a pizza and drinks from room service around 10:30 p.m....we waited an hour and a half and it never showed up....room service closed at midnight ... called front desk ... they were apologetic but we never got our pizza. The a/c in our room got super loud and vibrating so we got up and went home at 4:00 a.m.
October 29, 2012
Rated 2 out of 5 by TLF1 Dissappointed
I was extremely disappointed with my stay. I was greeted by friendly staff members but when I chose to self park instead of valet I was quickly dismissed and told to drive around to the back and park. The parking lot was across the street from the back of the hotel without a ramp for pulling wheeled luggage up.
After an exhausting day, I decided to order a pizza from room service. I was charged for delivery from the restaraunt and then an additional charge for room service. When I questioned the front desk and then room service I was told that was just the way it is.
April 29, 2013
Rated 3 out of 5 by nay1970 hotel experience
we were met immediately met at the door on the way to the water gardens by two homeless men asking for food money. the covered parking was appreciated.
August 18, 2014
Rated 2 out of 5 by Nottoohappy01 This hotel needs improvement
Upon arrival at the hotel we asked for assistance with our luggage. Once the young man found a luggage cart, we thought he might help us load it and get to our room. Wrong! He wheeled the cart up to my husband, said here you go and walked off!
Once in our room, we called room service to order some food and a beverage only to be told...If you want to wait you can but it's going to be awhile. In fact, you should just come down and get whatever it is you want. We are under staffed and very busy.
Overall the room was clean but, the customer service wasn't very good.
July 4, 2013
Rated 4 out of 5 by K2Rooster Great Stay
Platinum lounge for breakfast and in the evenings has good food and great service. It makes the stay more enjoyable for a business traveler. Hotel is close enough to walk to nice restaurants in downtown Fort Worth.
August 15, 2014
Rated 3 out of 5 by DavisFamily7 Expectations
We were very aggravated. When we booked the reservation online, we booked a room with a king size bed. When we arrived at 4pm (which is an hour later than the time you can check in) we were told that there were no rooms with King Size beds clean and we would need to be put in a room with 2 queen beds. You shouldn't be allowed to book something that isn't going to be available! It's ridiculous. If you cannot have them ready, then don't promise them. Then, there was a disturbance on our floor about 1:30am and the hotel security staff, I guess, is walking the floor looking for the disturbance with their walkie talkies beeping LOUDLY and continuously while we tried to sleep...beautiful hotel, crappy service! I was disappointed!
October 10, 2012
Rated 3 out of 5 by GK123 Struggling right now.
I booked the club level wiith access to the club. I was put on the 8th floor ipo the 10th and my key wouldn't open the club door. I was told I had to be platinum to get in. When I showed them my confirmation they activated my key but made me feel like they were doing me a favor.
The AC didn't work right and the carpet was wet by it. I requested maintenance look at it but did not see any improvement.
Had a single cocktail in the bar/restaurant and it was $10 dollars for a so-so pour.
I have stayed here a lot and it is definetly trending downward. Pool was murky.
June 25, 2012
Rated 5 out of 5 by Lee73 Greatness
The hotel was perfect for us. The service was great. The reception representatives were outstanding. The room was clean, comfortable, quiet, and service was great. I have no complaint.
The reception staff and helpers were great. Everyone was willing to go out of their way to help. Thanks for a great stay. Items below only involved my stay for the convention. I'm sure the others are good.
August 1, 2014
Rated 5 out of 5 by Jaquila Great Stay and Great Food
I am a platinum member and a regular at the hotel. My wife and I were there last week and had the pleasure of meeting thew new Chef (Chef Morris). Chef Morris recently joined the hotel and I can tell you that the food is fatanstic. He personally prepared dinner for my wife and I on Wednesday night. The food was superb and the service was great.
In addition, the staff at the hotel does an awesome job at making their guests feel comfortable and appreciated.
Eric (manager) and the staff made my wife feel special and she appreciated it very much.
January 10, 2014