Rated 1 out of 5 by Avocat Quite Unsatisfactory-Unless You're a Duck
Poorly designed floor in handicapped bathroom allows water to flow throughout bathroom, around toilet and sink, and does not drain. Result is unsafe, unsanitary and unhealthy standing water in the bathroom. Asked for different room; told non available even though website showed availability. Staff response cold and unconcerned. After reserving this in advance, traveling 14 hours, and then having to deal with this, I was not happy.
July 27, 2014
Rated 5 out of 5 by whitey64 Fast Internet Great Staff!
Sheraton Ft Worth is well worth the stay!
Overall the staff is outstanding let by Eric Newburn, Front Office Manager. they ensure your experience feels like you have been a member of their family!
August 22, 2014
Rated 1 out of 5 by SPGTraveler12345 This hotel is not SPG standard
This hotel isn't great. Probably not good either. The valet staff cannot help you as they are too busy playing games on their phones. The rooms are very dated. Mine had burn marks on it and the leather headboard was worn right through. It needs a lot of work. One of the worst SPG experiences I've had.
August 20, 2014
Rated 2 out of 5 by Not4me The room was unsatisfactory
Lampshade broken in several places
A/C was so noisy I could not sleep; loud coming on and chirping noise while running
Bathroom door inside bathroom had "stuff" on it and dripping down the door
Furniture horribly scratched, chipped
I felt "dirty" being in the room
August 19, 2014
Rated 3 out of 5 by nay1970 hotel experience
we were met immediately met at the door on the way to the water gardens by two homeless men asking for food money. the covered parking was appreciated.
August 18, 2014
Rated 4 out of 5 by K2Rooster Great Stay
Platinum lounge for breakfast and in the evenings has good food and great service. It makes the stay more enjoyable for a business traveler. Hotel is close enough to walk to nice restaurants in downtown Fort Worth.
August 15, 2014
Rated 5 out of 5 by SusanandDavid Great Event Venue
WE had a 50th surprose party for my husband and the set up, staff and food was amazing. Karen Schloer and Chris Carter went out of their way to be sure everything was perfect. We were greeted like family and breakfast was amazing as well as our Spa experience.
Susan and David Williams
August 13, 2014
Rated 1 out of 5 by BF61 Sheraton Adventure
The Chef was friendly as well as staff in restaurant. The meal was delicious. Our room however was very unclean. Not wanting the person traveling with me to be uncomfortable, I went into the restroom and used the shampoo provided to clean hairs and other things off the vanity, as well as having to clean the toilet lid and sticky substance's on table tops. Toilet did not work properly! Felt we were stuck there due to the rain storm. I expected much more, regardless of the cost, a room should be clean. What a disappointment! I will never stay again.
June 26, 2014