Rated 1 out of 5 by TangoFox Poor experience from start to finish... and beyond
The room was a standard Sheraton room, so in terms the bed and quality of sleep, it was exactly what I would expect from a Sheraton, which would have been just fine, for my purposes.
At check-in, I was only given a minimal greeting, I was not recognized as an SPG Elite (Gold, at the time), I was not offered a welcome amenity, and I was not asked if I'd stayed there before (which I hadn't, and a quick 10 second rundown of where things are would have been nice#.
The next morning, I was woken up by multiple alarm clocks going off in other unoccupied rooms, some quite far down the hall from my room. Every once in awhile you'd expect that, and I politely informed the front desk on my way out the door about what had happened. But it continued to happen on 3 of the 5 mornings I was there, which indicates a series of failures in multiple personnel departments.
Upon checkout, I never received the e-mail copy of my final bill that I requested in person with the front desk personnel. Immediately after filling out the post-stay survey #with a bit of negative feedback) but prior to actually calling them, I received a copy in my e-mail.
Now - here's what brings me to write this review two months after the fact:
Because of my work for the government, the stay was tax exempt. I filled out the required form, and was not charged taxes at the time. A month later, a random charge shows up on my credit card account from the Sheraton Ft. Worth. Apparently they lost the tax exempt form and charged me the taxes after the fact, with no notification to me that they had done so. The accounting department was very friendly and helpful in resolving the issue, but it shouldn't have come to that in the first place.
Bottom line is that I have no intention of staying at this hotel again, despite otherwise being an SPG loyalist who travels to Ft. Worth multiple times per year.
October 14, 2015
Rated 5 out of 5 by LG55 Staff Goes Extra Mile
I want to commend the staff for being so helpful! On a recent stay, I was leaving for a business meeting, but the battery on my rental car was dead. I went to the front desk to ask for help, and I certainly received it. Jennifer jumped right in, offering her personal jumper cables for me. Long story short, we ran into multiple challenges trying to access the battery and get me on my way (cars parked next to me - no access, cables too short, locked transmission, etc., etc.). Josh, the manager, jumped in and stayed the whole time. Ken and David got involved. They were all so helpful, more than I would have expected. I got to my meeting just 15 minutes late. A huge thank you to Josh, Jennifer, David and Ken!
September 3, 2015
Rated 4 out of 5 by BeckyMoo6 Wonderful to have complete facilities
We appreciated having a full restaurant available at all times. The staff there was friendly and efficient. The pool was an enjoyable place to relax. It was handy to Molly the Trolley for transportation to shops and a variety of foods available
August 25, 2015
Rated 5 out of 5 by Neil2015 Great for business travel
One of the best features about the Sheraton Ft. Worth was the friendliness and courtesy of their staff. They were very responsive to requests. Room was comfortable and well laid out for a business traveler with plenty of electrical outlets for charging devices or working on laptop. I only ate at the restaurant for breakfast and they have a satisfactory breakfast buffet if you don't want to order off the menu. Although the hotel is on the outer edge of the downtown area, you can be to the central downtown area within minutes using the Ft. Worth free trolley that stops in front of the hotel. We also used the hotel shuttle several times. I will stay at this Sheraton if I have any future business travel to Ft. Worth.
July 24, 2015
Rated 4 out of 5 by Jackie67211 I would return.
The registration process was not speedy or consistent.
Troy, DJ, Mohammad, Chris, and two others were excellent, polite, helpful and informed.
Lunch waitstaff were good. Prices high for lunch.
July 12, 2015
Rated 2 out of 5 by stacmac81 Does not live up to Star status
For roughly $200/night, this hotel does not live up to that. I have stayed at better hotels for a lot less. There are no refrigerators in-room nor microwaves. Forget bringing leftovers back from one of the great restaurants around downtown. Furthermore, housekeeping kept delivering the wrong amount of towels and we kept calling for more. There was a lot of construction going on during the day like painting too. They shouldn't have had us on this floor while an overhaul was going on. Finally, upon checkout, the guy messed up the billing and put it on my mother's card. Reservations were under mine. The staff was very friendly, which saved the trip. Overall, I would not recommend staying here.
July 7, 2015
Rated 3 out of 5 by sleepless06 terrible nights sleep
The beds are extremely uncomfortable. I have stayed in motels with better beds and pillows.
June 22, 2015
Rated 3 out of 5 by legallyblonde13 Food
Not happy with buying a $18 pizza at diner and the kitchen won't heat up my leftovers for lunch the next day. I was here for hours and hours getting ready for a lawschool final next door. I would expect a nice hotel like Sheraton to be a little more accommodating to the starving students..... just my opinion. If not, add a microwave somewhere... very frustrating.
May 5, 2015