Rated 1 out of 5 by ValentinesDayFiasco Worst experience at a hotel EVER
The room was musty and moldy smelling. There were NO towels! The bathroom was filthy and the bedding was visibly dirty. The food that was supposed to be a "Valentine Experience"was iinedible. My wife sent hers back. The lighting in the restaurant was so poor we could not even see what we were eating. The food, lobster bisque and sea bass, both delicate sea food fare, was so spicy, you should have called it gumbo and the chocolates for dessert tasted like they came from a Sees Sampler. My wife cried the entire night. This was supposed to be a romantic evening for us and the incredibly poor quality of the room and food absolutely RUINED our evening. We will never book this location again. Renovation is no excuse for such incredibly poor service, food quality and filthy room accommodations. This absolutely ruined our evening. I paid for a quality 4 star hotel experience and received something along the lines of a roadside motel. I was trying to do something special for my wife this year and it was a complete bust. If my wife wants a divorce after this Valentines day, I'm blaming the Sheraton.
March 6, 2015
Rated 2 out of 5 by MMHollywood Boy this hotel is outdated
It looks as thought they are investing in their facility, which is great, because it really needs it. Rooms and common areas are old and smelly. Time to bring this thing into the modern era.
March 4, 2015
Rated 4 out of 5 by Guestraveler Nice hotel
Although They are in the middle of renos, it is nice. I was pleasantly surprised how nice the rooms were.... The only downfall is we were on the 9th floor and the free wifi was horrible. I would recommend a wifi extender.....
The breakfast buffet was good, loved the refresh fruit and it had a lot of options..
March 1, 2015
Rated 4 out of 5 by momof2 Great service!
We stayed here for four nights this past week during the stock show. My daughter was extremely ill during the night and when I went downstairs to find a gift shop for some medicine, there was not one available due to the remodeling of the hotel. When I ask at the front desk, they offered to take me to get medicine and also had complimentary soup and sprite sent up to my room due to the inconvenience. I was even asked later in the elevator by the lady that brought up the food how my daughter was doing. They were very sincere and went out of their way to try and accommodate us.
February 8, 2015
Rated 5 out of 5 by Gwen48 Great room
Even though going through renovation, rooms are
very spacious and comfortable. Staff very friendly from front desk to housekeeping to restaurant.
January 30, 2015
Rated 4 out of 5 by Natchez6 Great Hotel being updated
I would have given this hotel "Excellent" in every measure, however, they are in the process of updating their lobby and public spaces. Once this has been finished, I cannot imagine a better hotel in the Ft. Worth Downtown area. I have stayed here before, on business, and I must say that their staff is consistently outstanding. It is across the street from Ft. Worth's famous water gardens, and walking distance to most downtown attractions, including the Intermodal Tranportation Center, which gives visitors without vehicles direct access to the entire metroplex area, including the City of Dallas, and DFW International Airport. So here we have an excellent location, seamless service, and a wonderful staff. I wish my stays here were longer, because I would love to use their Spa. Look no further for quality and location.
January 30, 2015
Rated 5 out of 5 by bergie Great place to stay in downtown Ft Worth
Was treated with perfectly at this hotel... all went great.. thank you!
December 4, 2014
Rated 5 out of 5 by kenworth Older, but great shape
You can tell this is not a new building. They have made many updates and are still working on more. The staff is very friendly and helpful. Everything was clean. Close to most Ft Worth locations. I would highly recommend staying here.
December 1, 2014