Rated 3 out of 5 by manu54 Restaurant need improvement
Had a difficult experience at breakfast. Could not get served. They lacked help. Could be due to the football game rush. Still should have anticipated the increased business.
October 7, 2013
Rated 5 out of 5 by ChestertheChicken NOV 5-6 2013
Very enjoyable stay. Staff were friendly, helpful and courteous. Room was clean and comfortable. I did not partake, but I was glad to see a store in the hotel and a spa.
November 8, 2013
Rated 2 out of 5 by Camsports Water was nasty
Half the channels including all the network channels did not work. The cold water was warm and nasty and there was no way to buy a bottled water at night. Over priced.
September 10, 2013
Rated 4 out of 5 by SB123 This hotel was great
We had a great stay, the staff was very professional and the hotel was clean. Great location, close to all the fun restaurants and events. Thank you, we will be back!!
February 4, 2013
Rated 5 out of 5 by kama10 This hotel has great features
Our stay at this hotel was excellent! Room was spacious and very clean. Staff is very friendly and very accommodating. We would definitely highly recommend this hotel.
January 16, 2013
Rated 4 out of 5 by sassy50 This hotel has great features.
The rooms were clean and spacious. The buffet breakfast was delicious. Only regret is making sure we did not get an adjoining room. So it was a little noisy at times.
November 2, 2012
Rated 5 out of 5 by Wildone A special evening
This stay was for a special evening and the staff certainly made it so. Their helpfulness with changing a room for me and their positive attitudes were a plus.
December 21, 2013
Rated 5 out of 5 by Trod hotel staff great!
attended a symposium recently and the staff was great! hotel rooms were very nice and quiet. also a convenient location for local cultural and downtown activities.
November 3, 2012
Rated 2 out of 5 by leonid not exactly impressed
Not recognized as SPG member when checking in, room ok, but has old.feel and carpet isn't laid flat. And guess what they want to charge you for parking...oh my!
November 21, 2013
Rated 4 out of 5 by Joyce03 Friendly Staff !!!!
Staff was wonderful for answering questions and being so courteous.
April 14, 2014
Rated 1 out of 5 by capecod Another Terrible Stay
This place is still the worst in the fleet. I needed a few more nights to hit my 75, and this was the only place close by. Glad that is behind me, never again!
November 9, 2013
Rated 4 out of 5 by Fern Comfortable setting
The hotel lives up to the standards I have come to know and expect at Starwood Hotels. The staff was courteous and helpful and the hotel was clean and welcoming.
September 20, 2012
Rated 5 out of 5 by PastorAJ Great Stay
Excellent service. Starting with Reservations and from the front drive to the restaurant , the hotel personnel were extremely courteous, attentive and helpful.
May 14, 2013
Rated 2 out of 5 by Danny Housekeeping
I left some eyeglasses in room. After several attempts to tcontact housekeeping, I left several messages. No one ever returned my call! Very unprofessional.
January 22, 2013
Rated 5 out of 5 by terrmass very nice & good value
Everything about the room and hotel were nice. The bed was comfortable. The room was large and nicely decorated. The staff was responsive and respectful.
September 10, 2012
Rated 4 out of 5 by K2222222 Room Service Sunday morning
We had a problem in a previous stay thought it would get better. We only had a one hour wait this time not a two and a half hour wait the last time.
February 4, 2013
Rated 2 out of 5 by Jonny61 Room was unexceptable
My room was not up to standard. The carpet was dirty and the air conditioning could not get the temp under 78 degrees. It was very uncomfortable.
August 5, 2012
Rated 5 out of 5 by mredmrt location and walkable to town
while not in town, it is still close enough to walk and feels good after a meal to walk a bit anyway. Club level is spacious and friendly staff
March 1, 2013
Rated 2 out of 5 by 27GDad Good staff, building needs an upgrade
Not up to SPG standards. Old rooms, easy to hear neighbors. Bed is comfy and staff is great, but the overall room and halls are well below par.
February 27, 2013
Rated 4 out of 5 by Happyguest31 Pleasant Stay
My experience was great and the hotel is very sophisticate in proper for business travel, I was very please with my stay with Sheraton Hotel
August 2, 2013
Rated 2 out of 5 by Bmp40 Enjoyed the Ft Worth aviance
We chose the Sheraton Catering for our 40th Anniversary Celebration. We chose to stay at the hotel two nights but ran into snafus along the way that give us pause to want to return! The dinner was absolutely delightful and delicious! The hotel stay not so much! Our reservation was not combined as we were told it was (we made a special stop to combine our reservation with the one set up by our Catering Director). At check in we found that not to be the case and finding a King Suite was a challenge. The check-in staff was supposed to inform us of a Spa gift cert. that our children had provided for us. It was not. The fruit tray sent to our room with sparkling water bottles had no opener to open the bottles. No kleenex in the room. Housekeeping did not restock water bottles and lotion the 2nd morning. Our room AC was so loud we could not hear conversation, tv, or even the trains outside! And finally - to the decorator - the bed post of the lovely King bed is right in the middle of the tv screen when watching tv from the bed. To end on a positive note - Valet was outstanding! Our dinner was delightful. Catering & Events the star of this property.
August 16, 2012
Rated 5 out of 5 by Cotton48 Great features and staff
The staff was exceptionally accommodating and made every effort to make sure we were happy and comfortable! Will definite stay here again.
December 25, 2012
Rated 3 out of 5 by Son26 lost property
A phone charger was left in my room after checking out. The charger was not turned in by housekeeping and I have not been notified.
July 7, 2013
Rated 5 out of 5 by GK14 My Stay
Nothing at this time. The local was convenient to many local amenitites.
March 21, 2014
Rated 4 out of 5 by gonzo Good/pleasant stay!
After a 5 hr drive all I wanted was to check in and rest/refresh. The room(s) were not available and made to wait in the lounge.
August 8, 2012
Rated 5 out of 5 by Martinha Great Hotel
This hotel has great features
April 10, 2014
Rated 4 out of 5 by dc1scsi Judges
I found the room clean and modern. Staff was very helpful and pleasant.
March 17, 2014
Rated 4 out of 5 by runner80 storage space
room need more places to store ur items instead of digging through the suit case every day
February 25, 2014
Rated 4 out of 5 by DocHoliday Dallas Fort Worth is worth it.
Overall, the hotel was clean and comfortable, except for the one incident with dirty sheets/linen on the bed. Nice hotel.
October 31, 2012
Rated 5 out of 5 by SandyZ took care of us
The staff at the hotel were very helpful when we had a problem with our a/c. We would definitely recommend this hotel.
July 4, 2013