Rated 2 out of 5 by LY1943 Disappointing
Initially assigned a handicapped room where my clothes hung on the ground. Moved to a room that had been stripped but not cleaned. That was day 1. Day 2 I had to hunt down the staff to ask that the room be cleaned at 4:00 PM. Day 3 my daughter left at 5:00 a.m. and left a surprise for me. She spoke with the front desk, gave them her credit card and paid for a massage for me. She called me at noon to see how I enjoyed the service; however no one at the hotel knew anything about it and no one was interested in researching the problem. I missed a massage and my daughter missed surprising me with a special treat. I would not stay here again due to the poor service.
February 24, 2014
Rated 1 out of 5 by Avocat Quite Unsatisfactory-Unless You're a Duck
Poorly designed floor in handicapped bathroom allows water to flow throughout bathroom, around toilet and sink, and does not drain. Result is unsafe, unsanitary and unhealthy standing water in the bathroom. Asked for different room; told non available even though website showed availability. Staff response cold and unconcerned. After reserving this in advance, traveling 14 hours, and then having to deal with this, I was not happy.
July 27, 2014
Rated 1 out of 5 by SPGTraveler12345 This hotel is not SPG standard
This hotel isn't great. Probably not good either. The valet staff cannot help you as they are too busy playing games on their phones. The rooms are very dated. Mine had burn marks on it and the leather headboard was worn right through. It needs a lot of work. One of the worst SPG experiences I've had.
August 20, 2014
Rated 1 out of 5 by jamie22 Downtown Fort Worth Sheraton stinks! literall!
This was a bad experience from the get go. My room smelled like alcohol the entire 4 nights. The room was never cleaned properly AND they are trying to charge me for parking when I never did part in their facility.
December 16, 2011
Rated 5 out of 5 by MuchBetter Excellent Guest Experience
This was my 3rd stay in 5 months at this site. Each stay has been fine with no complaints. I must say though that I have noticed improved service throughout the hotel with each stay.
This particular trip I was not feeling well when I checked in (just before 11 p.m.) and I was looking for some medicine to help get a good night of rest. Without hesitation, and without me noticing, the front desk agent proactively searched the internet and before I could step away from the front desk she gave me detailed directions to the nearest 24 Hour drug store.
When I returned from the drug store, I mentioned to the Valet Staff that I would need the car at 8:00 a.m. for a meeting, and he said he would make a note of it. I just thought he was going to park it close...to my pleasant surprise, when I stepped outside at 8:00 to request my car, it was there waiting for me. That is EXCELLENT guest Service.
Keep up the great work. Proactive measures are the key to Excellent Service. Keep finding ways to WOW us as guests, and we'll find ways to WOW you (through tips, positive feedback, and return visits).
February 21, 2012
Rated 1 out of 5 by fmj0717 Unprepared
this hotel was unbelieveable unprepared for the number of women for the Premier Designs Convention. I personally will not stay there again. Not enough staff on hand, totally messed up on billing of rooms, i checked out Saturday 7/13/13 and just now 7/15/13 getting a charge on on my account for the incidential charge, now i didn't charge anything to my room # 1015 nor did i use anything in the room except a towel and washcloth. Totally unprepared and will not recommend this hotel to anyone. I have been on hold for 15 miutes and no response, just got hung up on.
July 15, 2013
Rated 4 out of 5 by DfromDallas 2 Nights November 2014
First time at this hotel. Fresh lobby/common areas/room renovation made for a nice stay. Beds and pillows extra wonderful. Room extremely clean. We were in room 766 beside the elevator and soda machine and heard no noise from either. Unfortunately the shower never produced any hot water for any of the 4 showers we took. Also I assume during the reno the hot and cold got switched at the sink faucet - but the sink did have hot water - so that was not really a issue just had to remember the cold faucet would produce HOT water. Would recommend this hotel. Front desk staff and parking attendants very friendly and helpful !! Very convenient with a Molly the Trolley stop in front of the hotel.
November 10, 2014
Rated 1 out of 5 by 54321 Terrible
I was charged the wrong amount and it took the entire length of my stay to have it adjusted (4 days), I was locked out of my room after my 3rd day and at 11:00 at night hotel security used a key to try to enter my room to see if it was occupied! They blamed it on the new computer system.
Not to mention the rude and extremely unprofessional service I received from the night manager and desk clerk when checking out.
Oh, wait... they cleaned my room once of the entire 4 night stay.
July 23, 2013
Rated 1 out of 5 by Sleepless Worst stay in a long time at any hotel
Room was never serviced. Front desk said they would report it to housekeeping at 430pm. Still not cleaned at 10 pm. All I got from the desk then was a weak "I'm sorry". Never did get serviced during my stay.
Why do I have to pay the high rate and get nothing in return. A rip off and not contact back from staff or management even after it was requested and promised.
November 18, 2011
Rated 4 out of 5 by KimL A Pleasant Stay
I recently took my elderly mother, my teenage son, and my 7-year-old nephew here for a few days' recreation during Spring Break. We all enjoyed our stay here, although our ages ranged from seven to seventy-six. The indoor pool was beautifully maintained, and I spoke a few minutes with the man who does the pool maintenance and complimented him on his work--he was very cordial. My teenage son loved the wireless Internet and the generous "Continental Breakfast" on the VIP floor. Lucy took care of us every moring we were there, and she did a wonderful job of making us feel at home and insuring all was well. As for the Internet, I have never had service that was so reliable and easy to connect to, even on the 10th floor--and I travel quite a bit for both business and recreation. Our room was clean and well-kept, as were the other areas of the hotel. I had read the service reviews, but I can see a change at this hotel--everyone from the front desk to the young woman in the gift shop went out of their way to insure an enjoyable stay. Thanks!
March 26, 2012
Rated 5 out of 5 by plangtx Great Stay
Staff was Amazing. They made the stay great. Cant wait to go back for another wonderful weekend.
June 10, 2013
Rated 2 out of 5 by Irishgirl16 Terrible Stay
We were SPGs and given a room with an air conditioner leak that caused the carpeting to be wet and the room to smell like mildew. We asked for another room and it was the same way. They upgraded our fourth room and moved us down to another floor. We finally got a good room, but there was a large group of college students staying on that floor and they were up all night in the hallway loudly talking and playing music. We had to call security at about 3 am to finally get any sleep. We stayed at that Sheraton because of the conference we were attending. But, we will probably never stay there again. For being called a hotel resort and spa, it was way over hyped and over priced. We've had better stays at motels.
October 7, 2013
Rated 1 out of 5 by FrankinFlorida Poor Customer Service, outdated rooms.
I've tried to call the front desk for over 2 hours since I couldn't get in touch with room service, no luck. I finally got through and was told his co-worker left early and he is alone, I informed him I can't get through to room service, he said he would call them. Never heard from anyone.
I reserved the largest suite which is a disappointment at best. The toilet runs constantly, I hear the elevator bells in my room every time it stops on my floor. The room door has a 2 inch space between it and the floor so I've heard every conversation out in the hall. The decor is outdated, the carpet is dirty and sticky. The internet drops constantly. Calling this hotel a spa is a stretch. They should pay you to stay here.
August 15, 2013
Rated 1 out of 5 by Shirley26 Dissatisfied Customer
I had to wait several hours before I could check in, which was an hour before my engagement began. There was no refrigerator in the room and the room wasn't clean. There was no where to park and on the website there was information that there was self parking but no mention that it was $15 a night. For the price I paid for this hotel, it was far below my expectations. I am so dissatified with my stay at this hotel. It didn't even have continental breakfast. I should have stayed at the hotel where my friends stayed. They paid the same price and had all the ammentities.
August 8, 2012
Rated 3 out of 5 by notsatisfied33 Old room
The room was old with busted plaster spots on the walls and large stains on the carpet. When I walked in the room was at 54 degrees. I turned it up to a reasonable temp (68) and the carpet stuck to my feet. I guess they kept it cold to keep the mold factor down.
They also said they had a hotel shuttle to the airport. It turned out to be Super Shuttle...one of the worst services available. I waited at the airport for the van for 40 minutes.
Clean/upgrade the rooms and stop telling guests there is a hotel shuttle and then sending them to a 2.5 star van service.
November 1, 2013
Rated 1 out of 5 by NMYTraveler Fort Worth
Disappointing on all levels. Not up to SPG standards
July 21, 2014
Rated 4 out of 5 by Beth001 Not great sleep
this hotel is located next to a railroad....between the railroad noise and the elevator noise and people congregating at the elevator it is very noisy!
November 16, 2014
Rated 5 out of 5 by SancolRoute66 Great location; great features
This hotel is located right downtown in Fort Worth but, better yet, right across from the amazing Water Gardens. What a lovely spot to walk and explore, day and evening. Hotel itself is very well equipped, with nice pool, dining facilities, etc. Room very comfortable, and the whole building is beautifully clean. Staff very helpful, especially looking out for our "late arrival luggage", that was delivered from the airport, and we were notified immediately, as requested. We only had a night in Fort Worth, but would love to go back to the hotel, and the city.
May 1, 2013
Rated 5 out of 5 by Mathwiz8792 Better than expected
We planned several 'mini' trips this summer, based on the specials I found from various sources. We used a Living Social voucher for our stay, and in all honesty, expected less than 'stellar' accommodations and service. We were pleasantly surprised and very pleased. The room location was wonderful, the staff pleasant and helpful, the breakfast delicious! Thank you for a wonderful trip!
By the way, I just received another offer for your hotel from Living Social, and I think I'm going to purchase it again! We would enjoy Fort Worth again in the fall.
June 20, 2012
Rated 1 out of 5 by FourSims WORST NIGHT EVER
We always stay at Starwood hotels whenever possible because of the consistency in quality. However, we couldn't have been more disappointed in this one-night hotel stay. Due to the consistent, high-level of noise, we were entirely unable to stay asleep. Cleaning crews, neighboring guests, highway traffic, trains passing right outside the hotel, it was so bad that we packed up at 12:45 a.m. and drove an hour home just to get some sleep. Starwood should get this hotel out of it's portfolio as it doesn't represent the usual quality of Starwood proe
December 12, 2011
Rated 1 out of 5 by Tamara512 DO NOT STAY HERE
My daughter and her team booked rooms in this hotel during a national dance competition which is what prompted me to stay here as well. We arrived to a mediocre room with no internet connection and very limited Wi-Fi. The room was dirty and small. The carpet was stained and the glasses provided had black dirt on the rims. The bathroom floor had dark hair all over it and the sheets were not very clean either. We were told that we could plug into the internet in the room but the connection was not live. There was a desk in the room with a lamp on it that wasn't plugged in or even near enough to a plug to plug in ourselves. All sounds traveled through the walls so it was very hard to sleep. This hotel features homeless people in the lobby as well, which was great considering my 15 year old daughter was staying here. The menu provided in the room was old and apparently no longer offered. The pool was over chlorinated and dirty. I didn't venture into the spa which was probably a good idea. The food offered in the restaurant was ok but there were very few menu choices... three to be exact. All of the food was overpriced for what it was. The staff that serviced our room was nice and the shuttle driver was wonderful. Beyond that there was very little that would bring me back to this hotel. I would not recommend staying here. At 179 a night and 20 for parking it is NOT WORTH IT.
March 24, 2014
Rated 2 out of 5 by HT86 Poor customer service
I was happy with the hotel itself, but NOT with the employees/management. They didn't seem to listen, despite 2 attempts to clarify the names of guests staying with me, and the dates of their arrival. The result? I was charged the full room fee on one CC, and then a "no-show" fee on my other CC. I called them as soon as I noticed this erroneous charge, was given a hard time as to whether the charge would even be removed or not. I was told TWICE that I would receive a call back with an update on what management said. When I failed to hear any final say, I left a voicemail with management. Even then, I still never received a call back. They did refund me, but I had to find out by checking my bank statement online. Just simply poor communication.
October 18, 2013
Rated 2 out of 5 by Kay218 Needs Improvement
Reservations & Front desk was awesome with providing the group rate. Check-in & checkout was fast & front desk staff was great.
We did not receive any housekeeping for our 3 night stay.The room including towels, comforters & sheets were all well used & had holes.
I was not pleased with the lack of housekeeping service and I also was not please with the dated room, definitely not what should be expected from a "Sheraton."
The only benefit of staying in this hotel is the proximity to the convention center.
April 11, 2014
Rated 5 out of 5 by Deb23 Great Location and amenities
I stayed at the hotel while attending a meeting at the Ft. Worth Convention Center. The Convention Center is in walking distance. I greatly enjoyed the Ft. Worth Water Gardens which is right across the street from the hotel. It helped to make my walks to and from the Convention Center very pleasant. This was my first visit to Ft. Worth. The proximity of the hotel and the courtesy of the staff helped to make it extremely pleasant for me.
I plan to return next year and look forward to staying with you again.
July 9, 2012
Rated 5 out of 5 by TKelly007 Exceptional service
Megan, who worked at the front desk, went beyond the call of duty for me. The restaurant on site was about to close, it was 10 minutes till. The restaurant did not answer and I was starving. Megan took the initiative and walked over and gave them my order. That made a HUGE difference for me. She did not have to do it, but without hesitation she did. I did not meet her face to face; I hope she knows she made my family very happy that night. Thanks Megan ! Small things make a big difference.
July 18, 2014
Rated 1 out of 5 by disappointed56 terrible experience
I had a terrible stay at this hotel...
1) the room, specifically the bathroom, was terrible. the toilet leaked from the back tank and covered the floor with water. there were small roaches all over the bathroom. i killed 3, and they kept coming. I did not want to even take my bags into my house for fear of transporting them into my home! The towel rack was barely attached to the wall.
2) i was staying at the hotel because i was attending an event. We were given a special menu for our group when we went into Shula's restaurant. Three of us ordered that was listed as a BLT, BUT the menu clearly stated it would have bacon, turkey, and cheese. When it arrived it only had bacon. When we pointed out the discrepancy to the waiter and manager, we were told it was a BLT and the menu was wrong.
November 15, 2011
Rated 1 out of 5 by GrossedOut88 Dirtiest place I've ever stayed!
When I made my reservation I was told I would have a king size bed, that wasn't what I got. My towels in the bathroom looked as if they had been used to clean the floor and someone blew their nose into one. The furniture looks as if it had been keyed, and the bedside table looks has if someone sneezed into their hand and wiped it on the glass. I also had front desk call me a cab, I had to remind them THREE times! I'm not High maintenance at all and this place grossed me out!
August 21, 2013
Rated 1 out of 5 by Jethrine84 First and Last Sheraton Experience!
This was my very first time staying at a Sheraton and based on this experience will certainly be my last. Our LARGE group comes to town every year and they know well in advance we're coming (our company books a HUGE block in all Fort Worth hotels#. They ran out of towels one night. When we called in the morning it took an hour to get them to our room #I went downstairs after 20 minutes#. It took multiple calls to get a lightbulb replaced. Lipstick on the comforter #ew)! Stood in line for a total of 2.5 hours to resolve issues. Then they charged my card a random extra amount! Called to get it resolved and was told I would get a call the next day....nothing. Called again, got a voicemail. Several others in our large group had similar terrible experiences. I have stayed at cheap motels and had far better experiences!!!!!
July 18, 2013
Rated 3 out of 5 by JTK305 Disappointing
I think my expectations were too high. I assumed this hotel would be a cut above some of the others but it wasn't. The faucets leaked, the bath tub surface was peeling, there wasn't a fan/working fan in the bathroom so the door has to stay open when you shower, the wait staff in the restaurant was terrible - very nice but so slow and extremely understaffed. According to the front desk the hotel was booked - Cowboys game that weekend, wedding reception or party, etc. - but yet there was only one bartender and one waiter. We waited 30 minutes for our waiter to return so we could pay our bill (apparently only your server can settle your bill). The nicest part of the hotel - all of the valets are prompt and very nice and you receive two bottles of complimentary water (room temperature however since there isn't a room fridge).
December 17, 2013
Rated 5 out of 5 by Michael1976 Concierge Lounge was Great....
We just stayed here while we were in town for the Premier Designs Jewelry National Rally and had a great time.
We stayed on the club level and it was well worth the additional cost. Angela in the lounge was the Gem of our stay. She was so warm and welcoming, she made our stay wonderful. Thank you so much Angela.
Everything else at the hotel was great and the location in comparison to the Convention center was perfect. Thank you for everything.
July 14, 2014