Rated 3 out of 5 by REC76 Staff could care less
Check in was easy, Check out was a fiasco. This was a work trip booked through the office and at check out they charged it all to my card left for incidentals. This was a nightmare to fix due to the day before thanksgiving and the staff person at the office that was needed had already left for vacation. The staff could have cared less. I guess they don't do govt conferences very often. I finally got things fixed after having to miss one of my classes to handle it. The room was nice but the bed skirts and comforter were stained and had not been replaced even after a note was left. I bought sheets on my own. The wifi is so slow all the time I just turned it off they have not put any money into this and it shows. Even e-mail was painfully slow. I don't see how people get any work done while staying here. Unless your sitting at the bar don't expect any assistance from the staff. Your better off helping your self and they don't mind one bit. They will not be ready or be prepared when they are suppose to be open so take your time. For the price your better off looking at other options in the area. This is sad because I have stayed here in years past and had great service. Will remove from the list of hotels at the office
November 28, 2013
Rated 3 out of 5 by FCBrad Great Staff
During a recent stay I was met by a wonderful staff who made me feel welcome. The hotel is obvious very old building. It could really use some work, but was very clean and great location.
November 25, 2013
Rated 2 out of 5 by leonid not exactly impressed
Not recognized as SPG member when checking in, room ok, but has old.feel and carpet isn't laid flat. And guess what they want to charge you for parking...oh my!
November 21, 2013
Rated 2 out of 5 by jnkchinn need help
Doesn't inform you when you checked in at the front desk
Our feet were dirty. It was the carpet in our room. Hadn't been cleaned in a while.
Our room was not made up until 5:00pm
They didn't have enough help.
We where on the club level. They didn't serve wine on weekends and food was horrible .
They didn't have enough food. Teenagers ate it all.
November 18, 2013
Rated 1 out of 5 by LoneStarLad Needs Attention to Return to SPG Standards
Sadly, very disappointing. Before I begin, let me say the front desk staff was very kind and helpful & helped to balance the negatives of the facility.
Upon check in, I was given a third floor room with a view to a wall & air conditioning units through two small windows. Hardly what an SPG member would expect. I am not a room snob, but this was really disappointing and claustrophobic.
Then, I was offered a room on the eighth floor. This was better except I couldnt get into the room. The key card wouldn't work after 3x to the front desk trying to get it re-programmed. The maintenance man who came was very friendly and changed the batteries in the lock. I finally got settled after an hour from the time of arrival.
The toilet seat was loose and TP holder hanging from the wall. Surprisinglly no seat cover which made a great target for a towel which fell from the towel rack into the water. The toilet placement near the door was so tight one could not even use the facility without turning to the side. Perhaps this is why the toilet seat was loose from the previous guest?
On the first day, the room never got made up and I had left at 0800a and returned at 515p.
The next day it was freshened but no new coffee replacements left on this or any subsequent refresh of the room.
No refrigerator or mini-bar. Plastic cups wrapped i plastic? Scratched and chipped furniture? No waste basket in the main room, only in the bathroom. WiFi did work fine.
All these items would remind me of lesser level brands. Not Starwood brands.
The final insult to injury was the convention group of screaming giggling 11-15 year old girls swarming the hotel Friday and Saturday.
The adjoining room had such occupants and made it near impossible to concentrate on doing work emails.
I even checked if I could checkout one night early and leave Saturday night instead of having to stay until Sunday morning but was unable with the airlines.
Sorry for all the negativity in this review but it's what I observed and experienced. Will I stay at Starwood again, of course I will. But not this location again.
Again, the staff were the hotel's strongest asset with their kindness & trying to make things better. This you cannot replace. Facilities you can and must improve.
November 18, 2013
Rated 1 out of 5 by Ashley1187 Terrible Customer Service
Half of our group arrived at the hotel mid afternoon, and were greeted promptly & with great customer service. However, myself and another guest room checked in around 10pm. We were told there was no room for us, due to over booking. The hotel was not willing to work with moving our entire group to keep us together for convenience. Aside from being upset, we complied & stayed at a hotel down the street for a night. We were guaranteed from the manager that when we were to arrive back at the hotel the following morning for the remainder of our stay that our rooms would be ready, immediately. However, we arrived at the hotel and were instructed to wait over an hour & a half for our rooms. There was many many broken promises, terrible customer service, and overall we did not like our stay at the Sheraton Ft. Worth. I was not referred to as a Starwood Member. I will never be staying at this hotel again, and I will suggest to all friends and family the same.
November 18, 2013
Rated 3 out of 5 by cgbsae Old
This hotel needs upgrades. My room's sink didn't drain well...filled up and pooled while I brushed my teeth. Gross. It also seemed like furniture was missing. There was a giant blank spot along the wall...seemed odd. The common areas of the hotels were nice, though, and the staff was very friendly.
November 13, 2013
Rated 5 out of 5 by Mike Great hotel close to TCU.
My daughter is applying to TCU and we went there for an introduction day and found this fantastic Starwood property nearby. I know that if my daughter ends up at TCU that we will return to this hotel frequently. The staff were super friendly and helpful as well as being very responsive to requests.
November 12, 2013
Rated 2 out of 5 by winning Sorry, no recommendation from me
Most Starwood properties are wonderful. Unfortunately, this Sheraton hotel in Ft. Worth to me missed the mark. Although I booked very early in the year, I did not get a king bed nor a room on the club level floor as requested, the bed lights and clock did not work, the bathroom was very cramped.
November 11, 2013
Rated 4 out of 5 by SteveP1 Not Handicapepd Friendly
Very disappointed when there was no handicapped parking nor a handicapped entrance to the parking lot which is located across the street behind the hotel. If you di dnot want to use the stairs, you had to go around the block to the front entrance. Parking is not included in the price. I ended up paying th $22 for th valet parking.
November 11, 2013
Rated 1 out of 5 by RJ56 Worst SPG Experience
Numerous problems with my room and little responsiveness from hotel staff. Dirty tub, broken and missing fixtures/amenities, 5pm maid service, etc. I asked to speak with manager. No response.
November 10, 2013
Rated 2 out of 5 by TCUVisitor2015 Avoid Valet Parking Here!
The Hotel is convenient, clean and staff is friendly, but their valet parking is a $22/ per night nightmare and typically total chaos. We have stayed here several times and it is always a problem. We now utilize the street parking as a better alternative. They can take 20-30 mins to get your car (while you are standing there); However this past weekend, we parked on the street and were charged for two nights! We fixed it before leaving; but were then charged anyway. When we called to fix - we were told to discuss with the valet attendant. OMG! So park yourself, watch your bill, and just avoid valet parking.
November 10, 2013
Rated 1 out of 5 by capecod Another Terrible Stay
This place is still the worst in the fleet. I needed a few more nights to hit my 75, and this was the only place close by. Glad that is behind me, never again!
November 9, 2013
Rated 3 out of 5 by Dealynn Hotel is adequate
Hotel is adequate. Staff is cordial and helpful. Although I asked for a ride to an office on Cherry St. which is fairly close to the hotel and no one seemed to have ever heard of the street! in fact, the bellman got lost on the way over - and wasn't even going in the direction of downtown as we left the hotel! this was just surprising to me. luckily I had my GPS w\me otherwise we wouldn't have found the place! It would have been nice to have a mini-bar in the room! I requested an upgrade online & it was never registered on my account. Didn't realize until after we checked into our room that we did not get the upgrade, but decided to just stay where we were. I'm not sure that there was any recognition from the staff that I was an SPG preferred member. Other locations usually ask if you want to check to see if you are eligible for a free upgrade. That would've been nice.
November 8, 2013
Rated 5 out of 5 by ChestertheChicken NOV 5-6 2013
Very enjoyable stay. Staff were friendly, helpful and courteous. Room was clean and comfortable. I did not partake, but I was glad to see a store in the hotel and a spa.
November 8, 2013
Rated 4 out of 5 by TCUVisitor2015 Another Day, Another Hotel
Overall, our Sheraton stay was average. We stay at this Sheraton regularly due to convenient location to TCU. We are SPG Gold status and I would say this is the least SPG recognition we had. Everyone was nice, but just disengaged. Each morning we had to request our breakfast vouchers, we weren't recognized as being a SPG member, and the club lounge no longer served evening beverages (without notice) and 2 misc charges on my bill. Nothing bad, but nothing outstanding.
November 5, 2013
Rated 2 out of 5 by capecod This hotel is old and dingy
This hotel is in serious need of updates:
-Rooms old and dingy
-In wall air/heat makes noise all night
-Can hear toilet flushing in room next door, no insulation
-Workout facility is pretty weak, for a place that has 'spa' in its name
-Only staying here for a few nights to achieve award level for the year -- otherwise, would not be staying....
November 1, 2013
Rated 3 out of 5 by notsatisfied33 Old room
The room was old with busted plaster spots on the walls and large stains on the carpet. When I walked in the room was at 54 degrees. I turned it up to a reasonable temp (68) and the carpet stuck to my feet. I guess they kept it cold to keep the mold factor down.
They also said they had a hotel shuttle to the airport. It turned out to be Super Shuttle...one of the worst services available. I waited at the airport for the van for 40 minutes.
Clean/upgrade the rooms and stop telling guests there is a hotel shuttle and then sending them to a 2.5 star van service.
November 1, 2013
Rated 1 out of 5 by KCHS This Hotel needs improvement
I have stayed in wonderful Sheridan Hotels in the past. This is not one. I parked my car upon arrival and started it three days later and was charged for three days parking. I don't consider that customer service. I call that check out shock! There were huge cockroaches in the hall way on the floor that my room was on. No one asked if I was a preferred customer. Nothing was offered for a preferred guest.
October 29, 2013
Rated 4 out of 5 by Amy2791 Welcoming Resort
All of the staff was very hospitable, and the room itself was very comfortable and inviting.
October 28, 2013
Rated 4 out of 5 by TVfan13 TV Menu
Please offer some news alternative besides Fox News. CNN should be a standard option.
October 25, 2013
Rated 5 out of 5 by Kim40 Greatness!!
We had an excellent stay at Sheraton Downtown Fort Worth, The staff was incredible. All of them went out of their way to make the stuff phenomenal....from Jana at the Starbucks counter to the concierge and the valet guys! I was very impressed!!
October 24, 2013
Rated 4 out of 5 by Dee131 Great Accomodations but need some Attention
I enjoyed my stay with you again. The front desk staff were extra nice. Room service staff worked really hard to please but it took too long to get my burger that was cold when it go to me. It happens. I could only imagine how many people your staff were trying to serve at one time. The breakfast was phenomenal and staff as well. My restroom had a toilet tissue holder that was so loose that tissue would not stay on the roller/holder. Water would back up in the sink as I brushed my teeth. Finally some how my tv remote got lost after room was cleaned. They brought a new one when I called. I will stay with you again. Room 823
October 24, 2013
Rated 4 out of 5 by Leaf21 Nice Hotel
Our room was fine--a little updating wouldn't be bad, but it was clean, everything worked properly, and the staff was wonderful! It was rather hard to find where to pull up to check into the hotel, and I have a problem with the $15 a day parking charge, but all downtown hotels do the same thing. We didn't use the spa or pool, but they looked great. Even offer a couples massage. Overall, a nice facility in a good location if you like staying downtown.
October 21, 2013
Rated 3 out of 5 by Softie22 Friendly staff
Great location. Big wide open spaces. Fabulous view from room #954. I could not give it a better rating because with outdoor temperatures of 41-64 my room was NEVER warmer than 64 degrees.
The hotel is well staffed and deals professionally with multi generational families.
October 21, 2013
Rated 2 out of 5 by HT86 Poor customer service
I was happy with the hotel itself, but NOT with the employees/management. They didn't seem to listen, despite 2 attempts to clarify the names of guests staying with me, and the dates of their arrival. The result? I was charged the full room fee on one CC, and then a "no-show" fee on my other CC. I called them as soon as I noticed this erroneous charge, was given a hard time as to whether the charge would even be removed or not. I was told TWICE that I would receive a call back with an update on what management said. When I failed to hear any final say, I left a voicemail with management. Even then, I still never received a call back. They did refund me, but I had to find out by checking my bank statement online. Just simply poor communication.
October 18, 2013
Rated 1 out of 5 by Mary00820 Aging facility
This is an old hotel - duct tape held the door of my bathroom together. Front desk gave me a room # to a room that did not exist - honest! I had to go back to the front desk to get a real room. On my way back up there was a worker with a mop and bucket holding an elevator, not what you expect to see in a classy hotel. The ice machine on my floor was extremely loud. At breakfast there was no one working the omette station, although our waitress was very nice. This hotel needs massive improvement
October 18, 2013
Rated 1 out of 5 by Cathy1214 Needs to be renovated. Room was terrible.
I was at this hotel when it first opened. It was beautiful. Now, it's run down. Lamp shade in the room was cracked. The carpet was worn and there was a nasty wet spot.
Until there is a complete renovation, I would not recommend this hotel - especially not at a $159 rate. I would expect to pay perhaps $49.95 for the quality.
October 17, 2013
Rated 5 out of 5 by Brad57 Very convenient for Cowboys games.
Great hotel close to park and ride for football events at Cowboys stadium. My only concern was the self parking lot accross the street but it was not an issue for me in the end.
October 15, 2013
Rated 4 out of 5 by Daw51 Comfortable rooms
Large comfortable rooms. Larger than regular rooms at hotels. Nice beds.
October 14, 2013