Rated 1 out of 5 by info Missleading description on website
Contrary to the description on the website, the room had not been renovated and there is not a "fitness center." No minibar, towels weren't clean. Definitely not up to par for a Starwood property.
June 18, 2012
Rated 4 out of 5 by BrownieLady Great location
I enjoyed my stay. The downtown location is great for tourist to check out all of the nightlife in Sundance Square.
July 21, 2014
Rated 3 out of 5 by Renvas2733 One small big glimpse
Reserved room with two queens, ended up getting a room with a king. With two adults and two kids, not very comfortable. Was told we would be switched to another room the next day. didnt happen.
May 20, 2013
Rated 2 out of 5 by nv214 Lazy staff, dirty rooms
While the beds are comfortable and the hotel is conveniently located, there are several reason for why this hotel is significantly below average:
- Rooms are frequently not clean, with stuff on the carpet indicating that it probably hadn't been vacuumed, a sticky veneer on the table indicating that it may not have been cleaned, and stains on the bed.
- The air conditioning is really noisy.
- Although the staff is friendly, they frequently do not do what they say they will do. When you call them and ask them to email you your receipt, they oftentimes forget. They enjoy saying that they "personally" will do something, but after frequent stays at this hotel, I have learned not to trust them. It is very frustrating that you have to treat the staff like they're children.
- People rarely pick up the phone when you call valet, room service, and even sometimes the front desk.
- "Same-day" laundry/dry cleaning sometimes comes in late.
- Room service is frequently late, compared to the time they quote. It was actually faster for me to order Domino's one day than it was to order in-hotel room service.
August 16, 2013
Rated 1 out of 5 by RJ56 Worst SPG Experience
Numerous problems with my room and little responsiveness from hotel staff. Dirty tub, broken and missing fixtures/amenities, 5pm maid service, etc. I asked to speak with manager. No response.
November 10, 2013
Rated 1 out of 5 by Disappointed DISAPOINTED
very disappointed in my recent stay. traveling on business for 7 nights. restuarant was terrible, maid replenished soap, shampoo, coffee 1 time the entire trip, etc. will not stay here again.
February 6, 2013
Rated 3 out of 5 by Wrahnckoe Room not comfortable
The bed was much too firm. Also, the thermostat was about six feet away from the air handler, so the air handler would run for very short periods of time; this caused it to run very often.
July 8, 2013
Rated 5 out of 5 by kathyw Excellent service & location!
We have stayed at the Sheraton Ft. Worth twice and BOTH times we were very impressed with the courteous front desk staff, bellmen and valet parking company. They truly value the customers!
February 26, 2013
Rated 5 out of 5 by bship Great hotel
I stay here every week, and enjoy the staff and their friendliness and helpfulness. I sleep quite well. Glad this is the hotel we picked, we will be here a year, and I am very comfortable.
December 16, 2012
Rated 5 out of 5 by Jill6423 Nicely updated facility
Stayed for a conference located on site and was very pleased with the updated room and overall hotel facilities. Staff was very courteous and professional. Location is great as well.
March 31, 2014
Rated 3 out of 5 by FCBrad Great Staff
During a recent stay I was met by a wonderful staff who made me feel welcome. The hotel is obvious very old building. It could really use some work, but was very clean and great location.
November 25, 2013
Rated 3 out of 5 by brandon40 hotel great but bed bad
Overall the hotel was great, but the bed was uncomfortable and I did not get a good night sleep.
July 25, 2014
Rated 5 out of 5 by Teresa222 Loved this hotel.
Exceeded my expectations. Location was great and staff was wonderful. Room was clean and well decorated as well. This will be the hotel I stay at when I visit Fort Worth in the future.
December 19, 2012
Rated 5 out of 5 by Talleyho Marathon host hotel
All a great time except no breakfast for the marathon runners, no water, no coffee, no Gatorade in the lobby, little oatmill, bananas maybe a granola bar or cereal would have been nice
February 26, 2013
Rated 1 out of 5 by Woods1016 Poor Service
Very unhappy with our stay. We never got our rooms cleaned and the restaurant had horrible service and food. They tried to charge us for another room service that we did not order.
January 21, 2014
Rated 1 out of 5 by PDG13 Fort Worth
Worse Starwoods experience the hotel is old, tired and lacks amenities. Staff was friendly and attentive, but would not stay here again.
AC noisy, rugs stained, BR fixtures nasty.
November 29, 2013
Rated 2 out of 5 by Frustrated101 Disappointing Sheraton
This hotel is old and needs major improvements. The front end staff for the most part were helpful however the first person I delt with ruined my enitre expectations of the hotel.
March 11, 2013
Rated 5 out of 5 by JAGarlater411 Great Time in Ft Worth
Great hotel with a great AAA rate package. Breakfast was awesome each day to start our day. Location is right next to water park and convention center so very close to everything.
August 23, 2012
Rated 5 out of 5 by cldd Excellent!
The hotel was very nice, the room was excellent with an exceptionally comfortable bed. The staff was what really stood out, though. They were incredible. We were very impressed!
December 17, 2013
Rated 5 out of 5 by JH76 Overnight stay
Having stayed there before it was just what we were looking for. Nice surprise to learn that it was being redecorated this year.
We'll stay longer next time.
May 25, 2014
Rated 5 out of 5 by Brad57 Very convenient for Cowboys games.
Great hotel close to park and ride for football events at Cowboys stadium. My only concern was the self parking lot accross the street but it was not an issue for me in the end.
October 15, 2013
Rated 3 out of 5 by budgetbroke The Best Part of my Stay
If you like good customer service this is the place. Their staff is amazing at making you feel welcome and comfortable.
It is within walking distance from the convention center.
April 29, 2013
Rated 3 out of 5 by Cinky39 Hotel is nice
Walls were pretty thin could listen to the room besides you.
August 2, 2014
Rated 3 out of 5 by manu54 Restaurant need improvement
Had a difficult experience at breakfast. Could not get served. They lacked help. Could be due to the football game rush. Still should have anticipated the increased business.
October 7, 2013
Rated 5 out of 5 by ChestertheChicken NOV 5-6 2013
Very enjoyable stay. Staff were friendly, helpful and courteous. Room was clean and comfortable. I did not partake, but I was glad to see a store in the hotel and a spa.
November 8, 2013
Rated 2 out of 5 by Camsports Water was nasty
Half the channels including all the network channels did not work. The cold water was warm and nasty and there was no way to buy a bottled water at night. Over priced.
September 10, 2013
Rated 4 out of 5 by SB123 This hotel was great
We had a great stay, the staff was very professional and the hotel was clean. Great location, close to all the fun restaurants and events. Thank you, we will be back!!
February 4, 2013
Rated 5 out of 5 by kama10 This hotel has great features
Our stay at this hotel was excellent! Room was spacious and very clean. Staff is very friendly and very accommodating. We would definitely highly recommend this hotel.
January 16, 2013
Rated 4 out of 5 by sassy50 This hotel has great features.
The rooms were clean and spacious. The buffet breakfast was delicious. Only regret is making sure we did not get an adjoining room. So it was a little noisy at times.
November 2, 2012
Rated 5 out of 5 by Trod hotel staff great!
attended a symposium recently and the staff was great! hotel rooms were very nice and quiet. also a convenient location for local cultural and downtown activities.
November 3, 2012