Rated 3 out of 5 by Becky6673 Extremly loud
We could hear every sound in the hallway in our room. There were kids running up and down the hallway at 1 am. There was a 3 in gap under the door frame so we could hear every sound. The bathroom was so small you had to shut the door to wash your hands because it was in the way.
July 16, 2014
Rated 3 out of 5 by CharityBallGuest Disappointed.......
Booked my reservation 2 months ahead of arrival for room with King bed, but upon arrival, was given a handicap access room with 2 queen beds. Was told hotel was full and no other rooms available. How do you manage inventory and promise one thing, yet not have it available as reserved. Shower rod also fell in bathroom and the maintenance "worker" who came could not speak English, and put up a bent shower rod so low, I had to limbo under it. Greatly disappointed after several past nice stays.
November 15, 2012
Rated 4 out of 5 by RR79 Cowtown race hotel
This was the main hotel associated with the cowtown marathon. The staff did a nice job of having coffee and fruit available the morning of the race which was very nice. I do have a criticism of the noise level in the rooms, however. I was in room 966 which was next to the elevator. The elevator was not loud but people walking to and from the elevator were quite loud in the hallway - and they were just talking. It would be beneficial for the rooms to have better noise control, in my opinion.
February 26, 2013
Rated 4 out of 5 by jrzdolph suggestion
Hi, We usually love our stay here at the Sheraton every year but this year I wanted to suggest some more breakfast options. As the breakfast buffet is nice and the muffins and danish in the lobby was good option, more to go hot sandwiches would be AWESOME! Please consider this in the future.
July 14, 2014
Rated 5 out of 5 by UncleBill Access problem
My stay was for a conference, dealing with a medical issue that causes problems with walking (GBS/CIDP symposium). In general, things were fine. However, I chose to do self-parking, which was in the back lot. I was very disappointed that the back entrance was not handicapped-accessible. It required me to go all the way around to the front of the building, which was not pleasant. I am sure having one front handicapped entrance meets legal requirements, but I was disappointed in this.
October 31, 2012
Rated 3 out of 5 by brandon40 hotel great but bed bad
Overall the hotel was great, but the bed was uncomfortable and I did not get a good night sleep.
July 25, 2014
Rated 3 out of 5 by Bigjack Death by a thousand cuts
There were several small problems that added up to a less than acceptable stay. There were only a couple of sheets of kleenex, and a little left on the TP roll, and no back-up for either. Next morning, no washcloths. We had an adjoining room that we had to place a towel at the bottom to keep the sound out. When we commented to the front desk about the items in the room, the answer was " that's not my department, but I will pass it on", rather than, "I'm sorry, we will fix that."
November 4, 2012
Rated 3 out of 5 by TwoPod Glass in my bed
I found a piece of broken glass in my bed. I have to believe this was a malicious act perpetrated by the prior guest. I don't know what the common practice is around changing sheets in a bed that "appears" to not have been slept in. Obviously the bed was not re-made by the staff otherwise they would have found the piece of glass. Also, breakfast was ordered the night before and was delivered one hour late and missing part of the order.
May 23, 2014
Rated 3 out of 5 by mitch03198 Wrongful Charges
I was charged twice one for 55 dollars and another for 33 dollars to my room. Upon my arrival I was told that I was checked in already. I showed my ID and said I was here and not checked in. She looked at my ID and said that there was three other people with my last Name. Then she said she did not have a King available. She said it was crazy here we had to take what was available. I told her that I reserved a King. I asked for a Manager and then she said she found a King no need to have a Manager come up. I still have a charge on CC for 50.00 and 3.99. I had to argue about the charges to my room. She said they from the bar. I told her that I went to Del Frisco's for a company Dinner and came back went straight to my room and went to bed. The Dinner was over at 11:00 PM no need to frequent the bar at the hotel.
January 21, 2014
Rated 2 out of 5 by Jdub68 They don't respond quickly to needs
The AC did not work. Upon check-in, I informed the front desk that the room was hot. They said that is normal, turn the AC down and it will cool off... this is Texas and it's hot. I turned the AC to 68, left for Dinner Meeting and to watch NBA finals. When I returned at 11:30, the room was slightly cooler, but still reading 76 degrees. I tried to sleep through the night, but it was not happening. At checkout I informed them and they said they would add SPG points. THEY DID NOT! When I called to find out what was going on, it was pass the buck time. I spoke to 3 different people and never the person with an answer. They took down my number? Really? Just fix it. Service here was a joke. Oh, to top it off, after a poor nights sleep I was ready to iron my business shirt, but there was no ironing board in the room.
June 21, 2013
Rated 4 out of 5 by DDJ80 Review
The hotel staff was very attentive and food was great. Some negative issues noted were: no drawers/storage for clothes; no reference book for amenities, hours, location of anything (gym, dining, spa, etc); hair dryer was caked with a flaky brown substance similar to old skin or caked on lotion; and no outdoor pool. During the conference, the room temperature was uncontrollable - AC alternated with heat so sweaters went on then came off every few minutes!
April 15, 2014
Rated 5 out of 5 by RachelJ Amazing service!!
Our room was beautiful. We had the romance package. They brought champagne and strawberries, and put rose petals on the bed. The only problem we had was with the coffee. There wasnt nearly enough creamer in the room and when I asked downstairs she said she didnt have any. But the starbucks coffee bar made up for it...although we had to purchase that coffee. The room service (breakfast) was delicious. The view from our room was amazing too. Overall a fantastic experience.
April 29, 2013
Rated 4 out of 5 by Aggie95 Great hotel but needs some improvements
The room was clean and the staff was more than accomodating. Shortage of working electrical outlets in the room.
Great stay overall.
July 21, 2014
Rated 5 out of 5 by TCUVisitor2015 Good place to stay in Fort Worth - beware of parking
Hotel is very clean and modern. Rooms are nice and they now have coffee in all rooms. Employees are friendly. Club lounge is a nice getaway but nothing spectacular. Beware of weekend wedding and organization events as they haven't figured out valet parking here. Can take 20 minutes to get your car if you leave at the wrong time. Not very close to Sundance Square and walk isn't very safe at night. In Hotel restaurant has nice bar for adults and restaurant for breakfast.
August 17, 2013
Rated 4 out of 5 by LotsofTravel Staff was Friendly
We arrived at this hotel after 9pm and was a little confused at the entrance. When the parking attendent came out (Jay) he was so nice and helpful and did not even mind that we came in the wrong way. Checking in was quick and effecient. The woman on duty (wish I would have remembered her name!) was extremely friendly and got my collegue and I our rooms quickly which we were appreciative of since it had been a long day of travel. I would recommend this hotel to others.
May 8, 2013
Rated 4 out of 5 by TCUVisitor2015 Another Day, Another Hotel
Overall, our Sheraton stay was average. We stay at this Sheraton regularly due to convenient location to TCU. We are SPG Gold status and I would say this is the least SPG recognition we had. Everyone was nice, but just disengaged. Each morning we had to request our breakfast vouchers, we weren't recognized as being a SPG member, and the club lounge no longer served evening beverages (without notice) and 2 misc charges on my bill. Nothing bad, but nothing outstanding.
November 5, 2013
Rated 4 out of 5 by Robert1873 This is a good hotel
I thought the hotel was good, a solid B+. Staff was excellent, always very helpful and solicitous. I liked the "green" thing of not cleaning the room and receiving 500 points. The menu in the restaurant seemed somewhat limited over the 5 days I was there, but the food was good. Bed was comfy and to my liking. Conference room was a little noisy from the air conditioning units. Also during the conference, spoons for the meals and snacks seemed to be non-existant.
March 3, 2014
Rated 4 out of 5 by BrownieLady Great location
I enjoyed my stay. The downtown location is great for tourist to check out all of the nightlife in Sundance Square.
July 21, 2014
Rated 4 out of 5 by Smiles4U This hotel was very convenient and staff was attentive.
My room was very spacious and I appreciated the option of points or food voucher when going green. I would choose this hotel again when visiting the area.
July 18, 2014
Rated 3 out of 5 by CaraMY Getting renovated. Would recommend only because of location and cleanliness.
Starting in late July the hotel will be undergoing renovation. This is much needed.
Stayed for leisure without the kids. Love the Ft. Worth lifestyle.
Pros: Staff was efficient since hotel was packed full of convention people. Lobby and room appeared clean. Location was good because Molly the Trolley picks you up at the door every 15 minutes.
Cons: I was not recognized as an SPG holder, once again! $20 to park per day or $25 for valet per day. Hotel was crowded. Pool was crowded. Sheets were itchy. Soap dish was missing. The bar in our room did not have any amenities such as alcohol.
The club lounge was open but the food was cold. We had cold appetizers and cold eggs in the morning. There was no free beer or wine served in the lounge which had been offered at other SPG hotels. Service was lacking and late!
I would stay again but only after they renovate the hotel. Everyone hates to pay to park Sheraton! Everyone! At least let us park our own car for free or let us get our parking validated so park for free. I would have ordered room service but I spent my extra cash on parking.
July 14, 2014
Rated 5 out of 5 by Jaquila Long Term Guest Appreciates Staff
I am probably the longest staying guest at this particular hotel. I have seen many changes in both management and staff over the last 3+ years. The recent changes over the last 3 months have been very good, both from the hotel operation and staff support. Eric, one of the first shift manager's is doing an excellent job and is always attentive of my needs. Recently my wife came with me and she love the hotel and staff.
Thanks for the great job!
October 11, 2013
Rated 4 out of 5 by K2Rooster Great Club Lounge
The food and service at the club lounge for both the morning and evening times was outstanding. Unfortunately, you may not explore the rest of downtown Fort Worth since you have all you need at the club lounge.
July 11, 2014
Rated 5 out of 5 by Canucks14 Great Location amazing staff
From the moment we pulled up into the parking lot we were greeted by friendly valet staff. The manager of the hotel checked us in and made sure that we had everything that we needed. The wine bar was good with a very friendly bartender. Our room was comfortable and clean. The location was amazing! Right across the street from the Fort Worth Water Park as well as a short walk to downtown and the Sundance Square. We would highly recomend this hotel.
February 24, 2014
Rated 3 out of 5 by JohnL2014 Noisy Halls
I chose this hotel for it's proximity to FT Worth conversion center. Very close. Room was okay. Biggest issue was hallway noise. Noises in the halls are magnified into the room. Normal conversations sounded like shouting. One night a maintenance worker was doing something at 11pm and was quiet loud about it.
June 26, 2014
Rated 4 out of 5 by Leaf21 Nice Hotel
Our room was fine--a little updating wouldn't be bad, but it was clean, everything worked properly, and the staff was wonderful! It was rather hard to find where to pull up to check into the hotel, and I have a problem with the $15 a day parking charge, but all downtown hotels do the same thing. We didn't use the spa or pool, but they looked great. Even offer a couples massage. Overall, a nice facility in a good location if you like staying downtown.
October 21, 2013
Rated 5 out of 5 by nj1962 Delightful stay!
Everyone was very helpful on every level! A delightful stay for me and my guests. One of my guests left her hanging garment bag, but it was saved and sent to her.
July 12, 2014
Rated 3 out of 5 by brian The restaurant needs work
Overall, the hotel isn't bad. The rooms were decent and clean.
However, the restaurant and bar were very below average. The food was out right not good. We ate there out of convenience a couple of times, but were disappointed every time (and I don't consider myself very picky). Competitors in the area have much more to offer in this area. I think my colleagues would choose a different hotel next time based on restaurant/bar food and atmosphere.
January 22, 2013
Rated 4 out of 5 by Unhappy22 Policy or Not?
When we arrived late in the evening, we requested help with our luggage and were told that there wasn't anyone to assist us. Thankfully, we were allowed to use the luggage cart to transport our own luggage to the 10th floor. When we checked out, we asked for the luggage cart and were told that we could not use it because it was against hotel policy. If this is the hotel policy, then you need someone available at all times to assist your GUESTS.
May 24, 2012
Rated 3 out of 5 by clwright69 My recent stay was good, but could be better.
The hotel was satisfactory but when I travel from home on work especially, the only thing I care about is a relaxing room with a comfortable bed and good shower. This bed was not the Sweet Sleeper I have grown accustomed to, but seemed like a bed I would expect at a Four Points Sheraton. Having thick hair, I need water pressure and there was none. And no toilet lid! I don't like no lid on a toilet. Thats just gross.
April 28, 2014
Rated 2 out of 5 by Salem11 Points Punished
Used my points for a quick overnights stay at this hotel. Boy was I shocked by the room & the way it was left from the previous guests. Kleenex stuffed in the pep hole, lights out in the bathroom. visible mold in the corners in the shower, water damage to the shelves, and un-patched holes in the wall paper and long dark hairs on the wall paper in the bathroom. Not worth my $7000 points... sure wish I had those back. Won't stay here again.
March 2, 2013