Rated 5 out of 5 by Ande1911 This hotel has a great staff
I was impressed with the professionalism and friendliness of the staff. Kudos to all!
September 14, 2014
Rated 2 out of 5 by ATX2014 Substandard
This hotel is not up to business expectations. Checked in at midnight. The lobby signs says they are under renovation, but there are no signs of renovation having happened. The hotel is worn and generally dated. My room is clean, but worn. It doesn't have basic conveniences like a modern clock with an iphone dock for charging or an ice maker on every floor. The guest hallways and my room have an unpleasant smell, like industrial cleaners. I had a club level reservation, but when I checked in they did not provide a club level room and made no mention of it. (I didn't remember until I got to the room and checked my reservation to see how much I am paying for this stay.) There is also a train outside that is very loud in the guest rooms.
Overall, pretty shoddy and certainly not up to business standards.
September 11, 2014
Rated 1 out of 5 by SPGTraveler12345 This hotel is not SPG standard
This hotel isn't great. Probably not good either. The valet staff cannot help you as they are too busy playing games on their phones. The rooms are very dated. Mine had burn marks on it and the leather headboard was worn right through. It needs a lot of work. One of the worst SPG experiences I've had.
August 20, 2014
Rated 1 out of 5 by Avocat Quite Unsatisfactory-Unless You're a Duck
Poorly designed floor in handicapped bathroom allows water to flow throughout bathroom, around toilet and sink, and does not drain. Result is unsafe, unsanitary and unhealthy standing water in the bathroom. Asked for different room; told non available even though website showed availability. Staff response cold and unconcerned. After reserving this in advance, traveling 14 hours, and then having to deal with this, I was not happy.
July 27, 2014
Rated 5 out of 5 by TXRach Great location and ease of check in process
Location is close to activities and eateries and access roads to interstate. Very comfortable lobby and room was nice.
September 4, 2014
Rated 1 out of 5 by BF61 Sheraton Adventure
The Chef was friendly as well as staff in restaurant. The meal was delicious. Our room however was very unclean. Not wanting the person traveling with me to be uncomfortable, I went into the restroom and used the shampoo provided to clean hairs and other things off the vanity, as well as having to clean the toilet lid and sticky substance's on table tops. Toilet did not work properly! Felt we were stuck there due to the rain storm. I expected much more, regardless of the cost, a room should be clean. What a disappointment! I will never stay again.
June 26, 2014
Rated 2 out of 5 by Not4me The room was unsatisfactory
Lampshade broken in several places
A/C was so noisy I could not sleep; loud coming on and chirping noise while running
Bathroom door inside bathroom had "stuff" on it and dripping down the door
Furniture horribly scratched, chipped
I felt "dirty" being in the room
August 19, 2014
Rated 5 out of 5 by OrlandoJ Wonderful Hotel
Incredible staff and wonderful accommodations
August 30, 2014