Rated 2 out of 5 by Sharac Lobby was beautiful
The rooms did not reflect the lobby. The hallways and room had a foul odor. There was a huge roach in our room. The pool was broken/closed and we were very disappointed as this was important to us. We ended up only staying one night and switched hotels.
July 30, 2012
Rated 1 out of 5 by timmyros20 Needs improvement
Every time I order room service I get charged a $1.00 for making the call.
There is such a large gap between the floor and bottom of the door and the connecting room next to my room as so loud I was woken up several times.
Also there is a strong smell.
January 19, 2013
Rated 5 out of 5 by Kim40 Greatness!!
We had an excellent stay at Sheraton Downtown Fort Worth, The staff was incredible. All of them went out of their way to make the stuff phenomenal....from Jana at the Starbucks counter to the concierge and the valet guys! I was very impressed!!
October 24, 2013
Rated 5 out of 5 by TxFire452 Great Hotel - My First Time There
I really enjoyed my stay at the Fort Worth downtown hotel. The hotel was clean and the service was great. I would definitely recommend and will be staying here next year. I have several colleagues who will be changing to this hotel next year.
December 3, 2013
Rated 4 out of 5 by Gumby1 Great place to stay if hot tub works
Everything is great about this hotel except the hot tub was not working. This is one of the most important amenities for me and my wife, so our stay was not what we expected. It is a great value if visiting downtown attractions. Good location.
September 16, 2013
Rated 5 out of 5 by Jmart12 This hotel was amazing
The room was perfectly clean when we arrived. The staff was sure to keep quiet when the do not disturb sign was up. When any questions were asked, everyone was quick to help and were smiling and happy the whole time! What an amazing hotel!
August 1, 2012
Rated 4 out of 5 by Hurtbad double charges for parking
Stayed one night.Payed cash for parking but also charged on card for parking.Said they would cancel the parking charrge on card.They of course did not.I don't think a hotel should charge for parking anyway.That's a cheap gouge scam!
July 6, 2013
Rated 5 out of 5 by Jill6423 Nicely updated facility
Stayed for a conference located on site and was very pleased with the updated room and overall hotel facilities. Staff was very courteous and professional. Location is great as well.
March 31, 2014
Rated 5 out of 5 by Jon59 Large, clean rooms!
The Sheraton Fort Worth hotel surpassed our expectations. The rooms are large, very clean, and there is a safe in the closet! It is across the street from the Water Gardens and close to anyplace you want to go in Sundance Square.
October 31, 2012
Rated 3 out of 5 by Vickie12 The hotel staff was awesome!
My room had a comforter that had 2 areas of spots in shades of red and brown, it was addressed after a couple of phone calls. The housekeeping supervisor was very apologetic and offered something for this inconvience.
January 27, 2014
Rated 3 out of 5 by PrincessK8 Close to convention center
This hotel was one of the two choices for a convention I attended recently. My stay was uneventful, as in nothing particularly bad happened. But as a Platinum member of SPG, I expect more out of my experience than what I received.
There were no bottles of water in my room. Ever. I had to go up to the Club Lounge for water every day. The first day the bathroom was stocked (including the shower gel), but on the second day the room attendant had removed the shower gel from the shower and did not replace it. No bathrobe in the closet. The air conditioning was noisy. The internet only worked occasionally.
And the coffee that came with my breakfast from room service was weaker than a light tea. The coffee bar in the lobby was "proud to serve Starbucks coffee" - but I don't think they remembered to put any espresso in my Mocha, based on the flavor. Or they used the same weak coffee from breakfast.
I would not return to this location, nor would I recommend it to others, unless it was the last place available near the convention center. It is within walking distance.
October 1, 2013
Rated 4 out of 5 by Flash73 Well Established Hotel
Very comfortable full-service hotel. Well established. Clean, quiet rooms; show a few signs of needing updating/remodeling but this did not detract from my stay. Most efficient check-in/check-out I've ever had in a hotel.
June 23, 2013
Rated 3 out of 5 by Rascal No Wireless
The room was old and not really the type of room Sheraton normally offers. I tried to fix wireless connection twice to no avail. I could not do any of my work, so I would not recommend this hotel to a business traveler.
February 22, 2013
Rated 2 out of 5 by sctt20 frusterating visit
We had multiple issues with our room and we were suppose to be in a corner club level suite and we got a room with a ac unit that didn't work right, nats in the bathroom and dirty linens.I couldn't wait to get home.
July 25, 2012
Rated 2 out of 5 by 123STU Old grey mare
Staff was friendly and helpful. The property is outdated. Wake up requests were not fullfilled on one occassion. Fitness room was small and not adaquate for business travel. Room keys demagnatized every other day.
September 30, 2013
Rated 4 out of 5 by Ang18 great location
this was our second time to stay at this hotel. we didn't get much sleep due to the highway noise. next time we will request an inside room.
April 14, 2014
Rated 5 out of 5 by jcesl2 Friendly hotel in a convenient location
Everyone working in this hotel is friendly. Everytime I stay here I am happy with the service. The hotel isn't the newest, but is still nice. Convenient location, and they always recognize platinum status.
December 30, 2013
Rated 1 out of 5 by LB333 frequent traveler
Room had a musty smell. I don't think the've changed the air filter on the A/C unit since the place was built. Can't open the windows so you can't get fresh air. Bathroom is tiny. I will never stay there again.
June 29, 2013
Rated 2 out of 5 by Quan11 Needs Renovation
So it was an incredibly crowded day to be staying there because of an event in town. When we arrived, there was a super long line to check in. I walked over to the gold and platinum check in and they took my name. I then got back in line. A woman walked up to me 5 minutes later and discreetly handed me a room key. I was with wife and three young children so that was a lifesaver! That was the highlight of my interaction. Someone at the bellhop also told me there was a shuttle to Sundance Square. When we came down 45 minutes later to take the shuttle, someone else tells me the shuttle won't be running for 3 or 4 hours because of the backlog. Now that's setting an expectation and completely under delivering. I even called down and the operator could not inform me of that. So I went back up to my room to get my valet ticket. Long story short, we did not get out of the hotel for 45 minutes (again, with young children).
Thank goodness the kids did not stay with us that night. The AC unit in the room is super loud. There are random wet spots on the floor (in one spot in the closet, I placed my socks and they were soaking wet an hour later). Carpet is old and the room has poor humidity control. Other than my initial front desk interaction, it was a poor experience and a disappointment. I won't return until they do a vast renovation which is planned. Staff internal communication needs to improve as well. It seems they pass of problems to one another instead of owning it as one team (e.g. it's not front desk's fault, it was valet's fault). Well, guess what, you're all one Sheraton to me. I do like the Sheraton brand but this one fell awfully short of expectations.
June 16, 2014
Rated 3 out of 5 by Greg75 Disapointed in room quality.
Carpet stained. Bathroom small. Lamps broken. Restaurant and Bar WAY over priced and poor service. For what the Sheraton says their standards are this falls way below the mark. Front desk staff was very nice.
September 12, 2013
Rated 4 out of 5 by Sheila48 good
The staff at this facility was very, very helpful and nice.
My only gripe is the carpet cleanliness. You might want to consider cleaning the carpets monthly. It was gross. I didn't want to take my shoes off.
June 24, 2013
Rated 2 out of 5 by kreagle Disappointing
While the staff at this hotel try, the facility is in need of improvement. hotel is tired and worn. There were marks on the wall. Further, bathroom was not provisioned appropriately. Front desk understaffed.
June 7, 2013
Rated 5 out of 5 by KerrieJo Great Downtown location
Get away for a weeknight in downtown Ft Worth and we were treated like royalty. Super nice room and entire staff went above and beyond to make us feel like we were family. Will definitely stay again!
January 10, 2014
Rated 5 out of 5 by Stump Got plenty of rest
Very clean, quite hotel. The staff provided a map and information about where we were interested in going for dinner, Got a good nights sleep. Easy to get back on the interstate when we were ready to leave,
September 20, 2012
Rated 4 out of 5 by Ivan65 Nice hotel with great staff
Hotel was clean and is in a good location. The staff was excellent and responsive. Air conditioning leaked a little and the carpet was damp around the unit but other than that it was a great place to stay.
June 30, 2013
Rated 4 out of 5 by BusterBrown Good hotel
We were only there one night for a meeting. Hotel met our expectations.
May 4, 2014
Rated 4 out of 5 by manfred room noise
the door that goes to the additional room does not seal good and you can here all the noise coming from the room. the room next to us had kid and we herd all the noise from the kids early morning wake up.
May 5, 2013
Rated 5 out of 5 by DrT20 The best, most courteous, professional staff
I have stayed at many of the top motels in New York, LA, Vegas, Hawaii and Australia...the staff at the Sheraton in FT. Worth was as good if not better then them all. I would recommend to anyone.
August 19, 2013
Rated 3 out of 5 by 1976HI Where's the fruit basket
Your amenities list a fruit basket...non in the room.
Starbucks coffee and cups were available on only 2 of the 3 nights I stayed.
The bathtub did not have a stopper.
The sink stopper knob was missing.
July 7, 2013
Rated 5 out of 5 by Okrockg Excellent customer service.
Staff was extremely helpful. The club lounge was very accommodating after a long day. The room was comfortable and we will stay there again. We would recommend it to anyone needing to stay in the area.
May 28, 2013