Rated 2 out of 5 by RBAGG2011 Update needed badly
This hotel appears very nice from the outside and even in the first floor lobby. However once you exit the elevator to the floor where your room will be located, it becomes obvious that this hotel needs to be updated. The hallways have a distinct smell to them, which I can only decribe as "old". The decorations followed in the same theme as the smell. Once inside the room things improved but not by much. The beds were comfortable and the temperature was easily controlled. That covers the positives. The bathroom was small with a no frills shower/tub and a toilet that appeared to have been removed from an airplane. The drains in both the tub and sink barely worked. At one point I thought I must have accidentaly closed the drain . The windows would have had a decent view if they were not cloudy from lack of washing. The TV was old and below what you would expect from a nice hotel. The customer service at the front desk was nice but subsequent responses including one to fix the "airplane" toilet were delayed. The valet is basically mandatory at a fairly steep price. Overall my wife was not happy with our stay which thankfully was only for one night. I will book elsewhere in future trips.
May 15, 2012
Rated 4 out of 5 by TVfan13 TV Menu
Please offer some news alternative besides Fox News. CNN should be a standard option.
October 25, 2013
Rated 2 out of 5 by timmyros20 Needs Improvement
Room service needs an upgrade. Orders are consistently wrong and take a very long time.
October 10, 2013
Rated 4 out of 5 by VAMlsu hotel
the hotel needs lobby architectural upgrades- all else about stay was very good to excellent
November 14, 2012
Rated 5 out of 5 by Jim46 This hotel has great staff
Staff was exceptionally friendly. Amenities are great. Room was clean and very comfortable.
December 12, 2012
Rated 5 out of 5 by Runner Host Hotel
We stayed at this hotel because it was the host hotel for a running event. Good Choice!
February 25, 2013
Rated 1 out of 5 by Manju NOT RECOMMENDED
I would NOT recommend this hotel to anyone. Much better options in Fort Worth, TX.
March 21, 2012
Rated 1 out of 5 by rahliz84 Sheraton - Fort Worth
would not recommend the hotel.... did not feel clean. door handle was broken
September 27, 2013
Rated 4 out of 5 by Daw51 Comfortable rooms
Large comfortable rooms. Larger than regular rooms at hotels. Nice beds.
October 14, 2013
Rated 4 out of 5 by Hollywood97 Easy access downtown Fort Worth
Easy on & off to downtown & local attractions
December 16, 2013
Rated 5 out of 5 by Sarahbb Great
Spent one night while attending a party in the Stockyards. Would stay again
December 5, 2012
Rated 5 out of 5 by Gypsy Great location downtown
Every thing very good, only lacked a microwave and refrig which I missed.
May 26, 2013
Rated 4 out of 5 by gwdw hotel great except
the one time i did business while in room there was no pen and note pad
November 28, 2012
Rated 3 out of 5 by MichiganGirl01 Billing issues
There were billing issues, but the hotel staff was quick to fix them.
August 2, 2013
Rated 5 out of 5 by Mike15 Great Hotel
This hotel was in a great location and the price was very reasonable.
June 10, 2013
Rated 3 out of 5 by Annie1957 Close to convention center
Housekeeping service was great! but did not have towels available.
July 14, 2013
Rated 3 out of 5 by Ggoswick Needs improvement
Nice hotel on the surface, but it needs maintenance improvements.
March 18, 2013
Rated 5 out of 5 by DCL123 Great hotel! Helpful staff.
Staff was helpful and friendly. Rooms were spacious and clean.
October 17, 2012
Rated 4 out of 5 by Mike Self parking $15.00
Parking in lot across the street from hotel rather expensive
May 11, 2013
Rated 5 out of 5 by BeckyQ Was there for a retreat
Had a great time, no problems with the hotel or staff.
September 30, 2013
Rated 5 out of 5 by blondie Great hotel
Staff and location of hotel was perfect for my conference.
July 26, 2012
Rated 4 out of 5 by FatheroftheGroom Wedding Stay (Nov 29 - Dec 2, 2012)
It was a great location for a downtown Fort Worth Wedding.
December 5, 2012
Rated 4 out of 5 by library801 TLA conference
Enjoyed my stay
Did not use pool or fitness center
April 29, 2013
Rated 2 out of 5 house keeping issues
Had to continuely request soap,TP, coffee and cups
November 25, 2012
Rated 1 out of 5 by Seanr7 A comedy of errors
Nothing went right, way too many things to type.
April 22, 2013
Rated 5 out of 5 by Girlsweekendout Perfect location in a beautiful area!
Loved the hotel & Spa. Great weekend Staycation!
January 14, 2013
Rated 3 out of 5 by MN38 NBS Show
room had ants, comforter was badly stained.
September 14, 2013
Rated 5 out of 5 by Tshouse Consistently Meets Expectations
Clean, well managed and always helpful
September 26, 2013
Rated 2 out of 5 by MrsP2012 This Hotel needs major upgrades
Our check-in was fantastic. Very friendly, easy and went smoothly considering we where at a 3 day State Convention with over 5000 people. When we got to the room it was late. We unpacked got ready for bed and discovered the TV didn't work. Front desk sent someone right away and fixed it. He was very nice. He gave us coupons for a free breakfast the next morning. The next morning the TV went out again. We called the front desk to let them know. We were at convention until 9pm got back to our room and TV was still not fixed, room was not cleaned. We call the front desk again, they sent the same guy up to fix it. He was very very nice, fixed it and left. Same thing happened again the next day too. We finally gave up on it. The toilet and bathtub needs to be replaced. I'm sure they were clean but they were so stained that it looked really bad. I thought the price for the room was very over priced for the condition it was it. The prices in the dining room was outrages. The room was very quiet but house keeping never changed our sheets. This is a great location for the convention center but it needs work. The staff was so friendly and we enjoyed talking with them. The valet was fantastic as were the night tech that fixed our TV all those times.
June 11, 2012
Rated 5 out of 5 by Ross44 Great experience
The hotel was wonderful and accomodating
January 28, 2013