Sheraton Metairie - New Orleans Hotel

  • Four Galleria Boulevard
  • Metairie,
  • Louisiana
  • 70001
  • United States
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Rated 3.5 out of 5 by 216 reviewers.
Rated 5 out of 5 by Very Satisfied this was a great place to stay. Great location. close to the airport, close to the night life. SPG floor has homemade cookies every night and free water... LOVED IT! October 16, 2014
Rated 4 out of 5 by 3 star hotel price-4 star quality ! 3 star hotel price @ 4 star quality October 7, 2014
Rated 5 out of 5 by Shuttle Drive was great!! I recently stayed at your property and just wanted to write a quick note about the excellent service I received from your shuttle driver. David Caridine was fantastic. He drove us back and forth to the Cheesecake factory, let us stop at a store to pick up some things and told us great stories of the area. A great employee thank you for a wonderful stay. October 2, 2014
Rated 4 out of 5 by Comfortable Comfortable clean rooms for a good nights sleep September 25, 2014
Rated 5 out of 5 by Exceptional service, clean hotel Staff extremely helpful, nice, smiling! Taylor at the front desk was very accommodating. Rooms were clean, plenty of room. Booked two rooms on the Club Floor. Everyone said the beds were so comfortable, and I agree. Nice assortment of snacks, breakfast on the Club Room floor and the attendants were friendly and we enjoyed our conversations with them. The breakfast buffet in the lobby was fresh, with lots of selection. Great location, quiet. The pool looked great but too cold just yet to go swimming. Just a very nice stay. Thank you. Will be back. March 25, 2014
Rated 5 out of 5 by SCI use of the hotel Justin, DeShawn, Norma and all the staff have been wonderful. The entire staff at Sheraton Metairie have gone above and beyond to make my and my guests' stays enjoyable. Barry Lambert - SCI August 18, 2014
Rated 1 out of 5 by Poor management The front desk clerk {Ericka} left two PLATINUM MEMBERS waiting for shuttle at airport for over an hour. Ericka made NO attempt to apologize and was rude to guest upon arrival. Driver {Danny} was very professional and took us directly to hotel. NO front desk SUPERVISOR on duty at hotel. Housekeeping supervisor tried to apologize for unstatisfactory service but did not know what to do. August 5, 2014
Rated 2 out of 5 by Disappointing This staff at this property was not in the least focused on creating a positive guest centric experience. First, the bathroom in my room was disgusting as there was clear evidence of prior guests in many areas. It made me question whether the area was serviced at all before the room was turned over. Outside of my initial experience at check-in, I found the other guest services staff to be rude and combative. They were also slow to respond to requests, such as on the multiple occassions I informed them that the club room was not stocked wih any beverages. July 8, 2014
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