Rated 2 out of 5 by FrequentFlyer03 Not Designed for business travelers
the internet service was so slow that when windows tried to do an update it crashed my laptop. I had to restore the OS. I won't use this facility again. It not designed for modern electronics. The exercise room was also poorly equipped.
May 8, 2013
Rated 5 out of 5 by Sherry2013 Great stay
We stayed on club level for the park and cruise package. We loved it. The room was perfect!! Close enough to the cruise terminal without being in the middle NOLA. It was easy to find. The staff was very friendly and helpful. I recommended the Sheraton to several people I met on the cruise. Will be staying again!! Thanks for all of the hard work you put in to making our stay a memorable one!
April 30, 2013
Rated 1 out of 5 by AndiOIL Not up to standard and won't return
We stay in Metairie annually during the first weekend of Jazzfest. We have 2 young boys so we like to be a bit off the beaten path and enjoy amenities such as a pool and the club level for breakfast and a late afternoon snack. This is our first (and last) at this hotel for the following reasons: our bathroom smelled moldy and was dirty even after we told the front desk staff. The day we brought this up, they evidently sprayed a freshener which covered up the issue of the bathroom not being properly cleaned in a long time but didn't actually properly clean it. Room 710 bathroom needs a THOROUGH scrubbing. The club level was disappointing - generally one pays more for that and/or it is an amenity offered to guests who have earned it through loyalty points. The woman who worked in the mornings on Friday, Sat and Sun was rude and put out when asked for missing items such as a napkin or reaching an item. The decaf coffee should have the Starbucks labeled removed bc it's either not or made incorrectly. On Sunday our room was still not made up when we returned at 630 PM (we had left the room for the day at 9AM). Someone needs to do a better job with food safety in the evenings bc the cheese EVERY EVENING was hard and sweaty from being out and not at the proper temperature for too long. Disgusting. If this is how Sheraton Metairie treats their club level customers I can't imagine everyone else's experience. The pool was closed - during a VERY busy weekend for the city. Ridiculous. I did like the hotel bar and found the wine selection pretty good and the bar staff prompt. However, my overall advice is stay elsewhere.
May 1, 2013
Rated 4 out of 5 by Dawn Bathroom
I stayed in room 708- i let the front desk know that i believe there is mold growing in the shower- needs some ventilation in the bathroom, also the room got really muggy at night
I used the fitness center- why do all machines face the wall instead of the TV
April 26, 2013
Rated 2 out of 5 by NOLAgirl Far from the best Sheraton
The bathroom was not very clean, especially the shower/tub. The majority of the staff we encountered were not friendly. Additionally, the air conditioning in our room did not function properly and the room stayed pretty warm for the duration of our stay. Unfortunately, not a great experience compared to other Sheraton hotels. The perks were great location and free parking.
April 24, 2013
Rated 4 out of 5 Metairie Sheraton
Overall, I was pleased with the hotel and all the amenities. There were, however, some areas of concern. First of all, at check-in I was given a code to access the internet. I was not told there would be a new code every 24 hours. Second, when I reserved the room, I noted there would be four people staying in the room. We left the towels on the bathroom floor (which I assume is customary if new towels are requested). Each day upon our return, there were fewer than 4 towels, washcloths and hand towels. Lastly, the toilet paper was not restocked in the room. We had to request towels and toilet paper on a daily basis.
April 11, 2013
Rated 2 out of 5 by TM2538 This hotel is not up to par
My wife and I were booked on the Club Level. We were there for 4 nights and the service we received was actually below average. We did not expect the room to be vacuumed daily, or the sheets to be changed daily. But we could not even get clean towels on a daily basis. Nor could we get the trash emptied. We had to call the front desk daily to receive these services. I was there for company business and this facility is below average. Don't expect anything and I guess you will have a wonderful experience. I would not recommend this facility to anyone.
April 12, 2013
Rated 5 out of 5 by JMM21 Exceeded my expectations
Front desk staff was impressive, especially during the check in process. The location was exactly what we were looking for, away from the congestion, but close enough to everything worthy seeing. The room was very nice. The bed was comfortable. Our room was at the end of the hallway and there were no disturbances at night. The fitness center is a little smaller than what I expected.The fee for the internet was a little high. We had no opportunities to eat at the hotel but when I asked for additional coffee packets for the coffee machine in the room they were promptly brought up. Responsive staff, beautiful hotel, great location, will stay there again.
March 28, 2013