Sheraton Metairie - New Orleans Hotel

  • Four Galleria Boulevard
  • Metairie,
  • Louisiana
  • 70001
  • USA
  • Landkarte

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Rated 3.5 out of 5 by 207 reviewers.
Rated 4 out of 5 by Good staff except for Upon returning from a funeral late Saturday night I found out that there was no parking in the garage. I then asked the gentleman where I should park he said, "I don;t are. I guess on the street. You can move it later tonight." As it was 10:30pm I was not plaining on returning to the car the next day. I was told there was a special event that took all of the parking. I also was club level but not on the club level. My card did not work to open the evaluator to the club level. However when I approached the staff they immediately corrected the problem.Other than the parking the staff was outstanding, especially housekeeping! August 13, 2014
Rated 2 out of 5 by Not satisfied I got charged $14 for powdered eggs & greasy bacon buffet, which was complimentary with room last time I stayed in same hotel. The TV signal stayed scrambled most of the time and they have guards in place which make it impossible to tighten the coax cable to TV- or out of the wall. Bar service was questionable- food came out wrong & beer was the temp of bath water- and there was only 3 customers in the place at the time! Very disappointed. August 11, 2014
Rated 4 out of 5 by This hotel has good service and the cost is reasonable. Excellent customer service from the time you get there untill you leave. The breafast buffet has a little to be desired. The scrambled eggs are hard and the other items appear to be of low quality. My stay included the breakfast so I took advantage of the free meal. I didn;t stay there for the restaurant so it wasn't a factor in my decision for staying there. I've stayed at this hotel many times because of the friendly staff, clean rooms and reasonable rates. August 7, 2014
Rated 1 out of 5 by Poor management The front desk clerk {Ericka} left two PLATINUM MEMBERS waiting for shuttle at airport for over an hour. Ericka made NO attempt to apologize and was rude to guest upon arrival. Driver {Danny} was very professional and took us directly to hotel. NO front desk SUPERVISOR on duty at hotel. Housekeeping supervisor tried to apologize for unstatisfactory service but did not know what to do. August 5, 2014
Rated 1 out of 5 by Try your luck Everything was fine until it was time to go to sleep. As i pulled the comforter down after climbing in bed i notice blood on the comforter. As I jumped out of bed in discuss we called the front desk at 12:05am and was told they were booked up and could not move us to another room. They would send someone up to clean the room. When the guy saw the sheets he said they would clean the room. We told him we can not stay in the room and needed a room now so I can take a shower as I was mortified. All of a sudden the guy told us a room was available. We moved to the new room which the room smelled like mildew. We did not want to complain as it was late enough after getting everything together, switching rooms, taking a shower it was after 2am. Yes, they did give us our points back, but was told the hotel mgr would be in contact with us. We are still waiting for that contact. What a way to start a vacation. July 28, 2014
Rated 4 out of 5 by Great Hotel The location was perfect - in the middle of all the events we attended which made our stay even more enjoyable. In spite of the failure to meet our request for adjoining rooms, the rooms were very comfortable and quiet with convenient facilities, e.g. gym, pool, etc. We like the self parking and the staff was friendly and courteous. July 28, 2014
Rated 5 out of 5 by Comfy Great hotel , quiet and comfortable July 28, 2014
Rated 3 out of 5 by Nice hotel, thin walls For the first few nights at the hotel there were many children who were rather noisy and apparently not supervised by their chaperones or parents. The noise carried into the room which made sleeping a bit challenging. Conference facilities were nice and staff attentive. July 26, 2014
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