Rated 5 out of 5 by GB44 Norma made this meeting stand out.
I wanted to let you know about Norma, a true gem of an employee. She made our small meeting held over two days seem like it was as important to the Sheraton as any meeting or customer they had. She went above and beyond. I didn't have to look for her if I needed something because she had already checked in several times and asked if I needed anything. She also anticipated our needs and offered before we thought to ask. She will keep us coming back.
November 17, 2014
Rated 4 out of 5 by Larry15 Great
Very nice -- newly remodeled. Bathroom could be slightlybigger, but otherwise very nice.
November 13, 2014
Rated 5 out of 5 by hawie11 Good business hotel
good business hotel and great helpful staff
November 10, 2014
Rated 5 out of 5 by DisappointedJohn Very Satisfied
this was a great place to stay. Great location. close to the airport, close to the night life. SPG floor has homemade cookies every night and free water... LOVED IT!
October 16, 2014
Rated 5 out of 5 by Tonioa Shuttle Drive was great!!
I recently stayed at your property and just wanted to write a quick note about the excellent service I received from your shuttle driver. David Caridine was fantastic. He drove us back and forth to the Cheesecake factory, let us stop at a store to pick up some things and told us great stories of the area.
A great employee thank you for a wonderful stay.
October 2, 2014
Rated 5 out of 5 by Metiaire Exceptional service, clean hotel
Staff extremely helpful, nice, smiling! Taylor at the front desk was very accommodating. Rooms were clean, plenty of room. Booked two rooms on the Club Floor. Everyone said the beds were so comfortable, and I agree. Nice assortment of snacks, breakfast on the Club Room floor and the attendants were friendly and we enjoyed our conversations with them. The breakfast buffet in the lobby was fresh, with lots of selection. Great location, quiet. The pool looked great but too cold just yet to go swimming. Just a very nice stay. Thank you. Will be back.
March 25, 2014
Rated 1 out of 5 by REDLOB Front desk rude and always overwhelm
I was trying to check in and was giving the eyes Rollin at me twice by front desk agent. After 20 minutes of waiting I went to my room and of course key does not work.so (tranice) I think that was here name was still on the phone and I asked for another key and finally after 30 minutes of going up n down she just changed my room. I missed my lunch engagement I was try to surprise my mom whom I have not seen in a while.it was an awful stay.
November 5, 2013
Rated 5 out of 5 by BostonNative Exceptional Service
The front desk staff at this hotel location is remarkable. I recently flew to New Orleans to experience Mardi Gra for the first time. I was welcomed by a warm hearted miss named Oletha who made my stay at the Sheraton pleasurable. I arrived a little earlier than the normal check in time and she was able to coordinate with her cleaning staff to make my room available, which I was truly appreciative for after a long flight in. In addition, I was also welcomed by a young gentleman named Terrence who made it his mission to make my stay in New Orleans at the Sheraton Metairie wonderful. He was able to articulate all the hotel amenities as well as provide me a listing of all the local attractions, parades and restaurants. Being new to the city, these two individuals went above and beyond their normal duties to make me feel welcomed and at home in New Orleans. I would highly recommend this hotel to friends, family and also my colleagues.
March 11, 2014