Rated 5 out of 5 by crzdad67 Excellent customer service
From the bartender, the waitress in the dining room, the shuttle driver that took us to the airport, all were courteous, polite and helpful. I would like to give kudos to Kristin, the young lady that checked us in on both of our visits. Both times, she was smiling, pleasant, had a wonderful attitude and went the extra mile to ensure that my family had a wonderful stay. Thank you so much!
April 7, 2014
Rated 1 out of 5 by Brian988987 Customer Service Was Horrible
After inadvertantly hitting the pre - pay option; I was very disapointed with the SPG and Front Desk response. I simply asked for a work around due to a last minute meeting in Baton Rouge; I received the response of "You should just drive back from Baton Rouge.". Customer service used to matter in Starwood Hotels. Obviously, that is not the case anymore.
April 3, 2014
Rated 4 out of 5 by BigBill Consistent
This was a return stay for 3 nights for business in the city of New Orleans. It was convenient and far less expensive than the city. The hotel does not appear to have suites, none was offered and the SPG floor plan did not show any. The Club was very basic, breakfast especially, stretched to the limits often out of coffee. Easy parking & safe for your car. No obvious highlights, but no real negatives, either. Easy to airport as well.
March 15, 2014
Rated 5 out of 5 by Metiaire Exceptional service, clean hotel
Staff extremely helpful, nice, smiling! Taylor at the front desk was very accommodating. Rooms were clean, plenty of room. Booked two rooms on the Club Floor. Everyone said the beds were so comfortable, and I agree. Nice assortment of snacks, breakfast on the Club Room floor and the attendants were friendly and we enjoyed our conversations with them. The breakfast buffet in the lobby was fresh, with lots of selection. Great location, quiet. The pool looked great but too cold just yet to go swimming. Just a very nice stay. Thank you. Will be back.
March 25, 2014
Rated 5 out of 5 by Homesick2014 The Art of Convience
My stay at the Sheraton Metairie was exactly what I needed, when I needed it, where I needed it. It was neither to far from Downtown New Orleans, nor to close to the noisy airport. Shopping and dinning were a stones throw away and the staff was professional in every regard. Their hospitality was the essence of what they call, "Lagniappe or, a Lil' something extra"!
March 6, 2014
Rated 4 out of 5 by KimberlyJ3 Great place to stay!
The driver Pamela offered exceptional guest service! Friendly, nice, courteous and provided us with great service! The week before I arrived, I called to see if this hotel offered pick up at the airport and was told no, we would have to take a taxi. It was $36 taxi fare when we arrived. She advised that we would just need to make a reservation to make sure the van was available. Only problem we encountered was they didn't clean our room one day. All the staff was nice and friendly, especially the bar staff in the evening. Close to New Orleans. We would stay here again and again!
March 16, 2014
Rated 5 out of 5 by KayeMo Always enjoy my stay
The staff is very helpful and pleasant. Secluded, quiet, clean. My favorite place to stay.
March 5, 2014
Rated 5 out of 5 by SPG24 Resort Style Stay
This property is located in the Galleria district of the state and has wonderful access to all that you might need. Local dining, shopping and attractions. The staff is wonderful and so helpful. What did not work for me is to have to obtain an password everyday to access the internet from my room. There has to be a better way than that! Overall...Great Stay.
February 28, 2014