Rated 1 out of 5 by Sharron74 WORST EXPERIENCE EVER
I have stayed in a lot of hotels, and I have also stayed at quite a few Sheratons. So to say this was my worst experience ever, really says something about this hotel. I also have had cooperate rates with the Sheraton in CA due to my business arrangement with them.
To start things off, I called the hotel to make sure they had either adjoining rooms or rooms next to each other. I plainly told them that I had teenagers with me so this was a must.
We arrive at the hotel approximately an hour later to be greeted by the rude clerk, Raven. She did tell me the rooms were next to each other at check in as well. We booked 2 rooms on Club floor, but once we reached the rooms, they were not next to each other nor were they on the Club floor. I think we were on the "potty floor" for pets. The carpet in both rooms (approximately 3 rooms apart) were stained all over. I called her from the room, and she said that's all that was available. She should've told me that when earlier!! Needless to say, we left the next morning, and I will never stay there again!!! I have a lot more complaints, but this box just isn't big enough.
April 6, 2015
Rated 5 out of 5 by TravelMMM Wedding Party with 8 Rooms
This is my 3rd stay at the Sheraton Metairies. This time we stayed in 8 rooms on the Concierge Level. We were a group of 16, ranging from ages 18 - 90. The staff was exceptional! The front desk went out of there way to assure each guest was accomadated to their preferances. The hotel was clean, quiet & centrally located. Parking at the hotel is free, so we took taxis to/from the French Quarter for $22 per cab. Much cheaper than parking in the Quarter and paying the much higher hotel rates! I LOVE this hotel!
January 13, 2015
Rated 5 out of 5 by cruisequeen great location
I stayed for 2 nights, Clyde upgraded my room, and this was a great visit. Will definitely return to this hotel!
December 26, 2014
Rated 5 out of 5 by pinboy47 Friendly Staff
Selected this hotel based on it being "Pet Friendly", and proximity to family we were visiting.
December 1, 2014
Rated 5 out of 5 by GB44 Norma made this meeting stand out.
I wanted to let you know about Norma, a true gem of an employee. She made our small meeting held over two days seem like it was as important to the Sheraton as any meeting or customer they had. She went above and beyond. I didn't have to look for her if I needed something because she had already checked in several times and asked if I needed anything. She also anticipated our needs and offered before we thought to ask. She will keep us coming back.
November 17, 2014
Rated 4 out of 5 by Larry15 Great
Very nice -- newly remodeled. Bathroom could be slightlybigger, but otherwise very nice.
November 13, 2014
Rated 5 out of 5 by hawie11 Good business hotel
good business hotel and great helpful staff
November 10, 2014
Rated 5 out of 5 by DisappointedJohn Very Satisfied
this was a great place to stay. Great location. close to the airport, close to the night life. SPG floor has homemade cookies every night and free water... LOVED IT!
October 16, 2014