Sheraton Metairie - New Orleans Hotel

  • Four Galleria Boulevard
  • Metairie,
  • Louisiana
  • 70001
  • Estados Unidos
  • Mapa

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Rated 3.5 out of 5 by 212 reviewers.
Rated 5 out of 5 by SCI use of the hotel Justin, DeShawn, Norma and all the staff have been wonderful. The entire staff at Sheraton Metairie have gone above and beyond to make my and my guests' stays enjoyable. Barry Lambert - SCI August 18, 2014
Rated 1 out of 5 by Poor management The front desk clerk {Ericka} left two PLATINUM MEMBERS waiting for shuttle at airport for over an hour. Ericka made NO attempt to apologize and was rude to guest upon arrival. Driver {Danny} was very professional and took us directly to hotel. NO front desk SUPERVISOR on duty at hotel. Housekeeping supervisor tried to apologize for unstatisfactory service but did not know what to do. August 5, 2014
Rated 4 out of 5 by Good staff except for Upon returning from a funeral late Saturday night I found out that there was no parking in the garage. I then asked the gentleman where I should park he said, "I don;t are. I guess on the street. You can move it later tonight." As it was 10:30pm I was not plaining on returning to the car the next day. I was told there was a special event that took all of the parking. I also was club level but not on the club level. My card did not work to open the evaluator to the club level. However when I approached the staff they immediately corrected the problem.Other than the parking the staff was outstanding, especially housekeeping! August 13, 2014
Rated 5 out of 5 by this hotel was great I enjoy my stay @ the hotel they helped me and made my trip awesome. August 25, 2014
Rated 2 out of 5 by Disappointing This staff at this property was not in the least focused on creating a positive guest centric experience. First, the bathroom in my room was disgusting as there was clear evidence of prior guests in many areas. It made me question whether the area was serviced at all before the room was turned over. Outside of my initial experience at check-in, I found the other guest services staff to be rude and combative. They were also slow to respond to requests, such as on the multiple occassions I informed them that the club room was not stocked wih any beverages. July 8, 2014
Rated 5 out of 5 by An Interstate Oasis Convenient, clean, and comfortable are just simple descriptions of your facility. Superior lodging that refreshing to travelers by highways or flyways. August 18, 2014
Rated 4 out of 5 by Staff at Front Desk Staff at the front desk were not attentive to approaching guests. At check in and check out, staff were looking at computer screen and did not greet approaching guests. Both times, felt like I was bothering the staff. August 16, 2014
Rated 2 out of 5 by Not satisfied I got charged $14 for powdered eggs & greasy bacon buffet, which was complimentary with room last time I stayed in same hotel. The TV signal stayed scrambled most of the time and they have guards in place which make it impossible to tighten the coax cable to TV- or out of the wall. Bar service was questionable- food came out wrong & beer was the temp of bath water- and there was only 3 customers in the place at the time! Very disappointed. August 11, 2014
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