Rated 1 out of 5 by ATP2016 Hotel staff argumentative and not courteous
Instead of promised double bed room, hotel staff gave us single bed and stated that it is a double bed room when you use the sofa bed. There were no sheets or pillows for the sofa bed. House keeping brings bed sheet and pillow and at 200am in the morning and disturbs or sleep. That defeated the purpose of staying in the hotel to get a good nights sleep. The sofa bed mattress was bad and uncomfortable. Unhappy and disappointed by the hotel staff. Felt like wasted our money
August 14, 2016
Rated 4 out of 5 by MzDeb This hotel location is excellent it took me less than fifteen minutes to travel to the places I needed to go.
The front desk staff were Superb. It started with Nicole. She answered my call at 630 am ànd made sure the request for rooms were together. I had requested joining rooms and she suggested that I call back st 3p. I called at 315 and Ms Tanja answered and she gave excellent customer service. She and Anthony greeted me very professionally and made my check-in experience wonderful. Tanja has a fun filled personality that is definitely needed at a front desk.They are your first faces and it is important for therm to make a great impression . Thank you Nicole, Anthony and most of all Tanja!
August 1, 2016
Rated 4 out of 5 by DRJRL Mixed bag
Two different stays during the week - mixed reviews. Closest SPG location to the airport and has a free shuttle, so decided to stay here on the first and last nights of our trip to New Orleans. Late airport arrival and was told we had to call the hotel for the shuttle once we got our luggage and were on our way to the transportation center. Long story short - they only have the one shuttle and it had a pre-scheduled pick up for an air crew, so it would only be able to transport us to the hotel if we wanted to wait at the center (and then in the van) until the air crew was ready - told it would only be 15-20 minutes longer. Turned out to be 40 minutes. However, on returning to the airport, we were able to book the shuttle and everything went very smoothly. Club lounge is one of the least impressive SPG club lounges that we have ever experienced in facilities and offerings. Most hotel staff members were pleasant and helpful. However, the first night my wife left her bathrobe on a hook on the bathroom door and we forgot it. That afternoon, after checking into our new hotel and unpacking, my wife realized she had left her robe and spent several calls telling the staff about the left item and trying to get in touch with someone might be able to help. We finally got some information upon our return, which was that the person who cleaned our room had not been available to ask about it and when she was, the answer we got was - "we didn't find it and don't know what happened to it". That's a reasonable answer, but don't know why it took two days to get it. The rooms themselves are average Sheraton standard. The main reason that I gave this hotel 4 stars instead of 3 is due to Hedges Bar and Grill. After two days in downtown New Orleans, upon returning to the hotel our last night, we just didn't want to go out anywhere for dinner - so we just ate at Hedges Bar and Grill at the hotel. My Seafood Aioli Pasta was just as good as the best meal that I had in NOLA .They also had a large selection of bottled local craft beers. If you've never been to New Orleans, this is definitely not where you would want to base your stay. But it does offer a good accommodations option for a late airport arrival or early departure - or even first night's arrival by car, as there is no overnight parking fee.
June 3, 2016
Rated 4 out of 5 by Kenk57 Enjoyed staff
Renovations seem ongoing! Enjoyed the Club Upgrade! A few more digital connections would be nice!
May 9, 2016
Rated 3 out of 5 by Austinite1 Needs renovation
The location and price of the hotel are great but the carpets stink. My room had the same smell. The staff were helpful. They need renovations badly otherwise they will lose customers.
April 30, 2016
Rated 1 out of 5 by FR123 School Trip
As a businessman, I choose a hotel for comfort and services. I received little of either during my stay. It appears that I was placed in a room amongst approximately 100 secondary school children away from home on a school trip. My complaints of loud talking and doors slamming starting at 8pm were supposedly noted by Megan at the front desk, but no action to curtail the noise was evident. I went into the 4th floor hallway at 9:30 and found a chaperone for the children who told me that she was pretty sure there would be a curfew that night, but that the time was not determined. There was no hotel management follow-up to my messages.
April 7, 2016
Rated 1 out of 5 by spaguy1 dont stay here
room dirty dusty and had smells hallway never vacuumed breakfast was terrible and the help did not care the corp needs to send someone under cover to see what I am complaining about in the room the ac vent fell open on me I saw so much dust its a health hazard I have pics
March 24, 2016
Rated 3 out of 5 by Jay66 It Met My Needs
I stayed here for one night and all went well. It's a side-of-the-highway hotel with not much around it, except for office buildings.
As a platinum member, I was upgraded to a good-sized suite. As the room had a musty smell, I was moved to another room, which was fine. The workout center and pool were on the small side, but fine. The club lounge was small and a little bit lacking (no milk, juice, or oatmeal). The front desk staff were very friendly and helpful. They all had a smile on their face, which was nice. Parking is free in an attached garage.
If you're in the are for business or event, this hotel works. I would stay here again if in the area.
February 28, 2016