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Rated 3.5 out of 5 by 197 reviewers.
Rated 2 out of 5 by Disappointing This staff at this property was not in the least focused on creating a positive guest centric experience. First, the bathroom in my room was disgusting as there was clear evidence of prior guests in many areas. It made me question whether the area was serviced at all before the room was turned over. Outside of my initial experience at check-in, I found the other guest services staff to be rude and combative. They were also slow to respond to requests, such as on the multiple occassions I informed them that the club room was not stocked wih any beverages. July 8, 2014
Rated 4 out of 5 by Nice , short, family trip We stayed at the Sheraton Metarie and thought it was a nice place overall, the rom was nice and quiet and it was far enough from the hustle and bustle of the French Quarter and yet close enough that we could go there ..during the day of course with a 5 and 2 year old and head back to safety and comfort when we were through observing the craziness , the overall decorum of the hotel ,(hallways and lobby) gave you the feel that you were privileged and just old fashion classiness that one used to get in hotels but the actual rooms were nice and modern , the main lobby is kind of small and the front desk was small and modern and that was kind of odd but it did work of the property June 24, 2014
Rated 1 out of 5 by Room not cleaned? I know it is too late to write this review. I stayed at this hotel for three nights last labor day. They only cleaned the room once. At least they should have provided clean towels if they did not want to clean the room. They totally forgot (or by purpose) everything. July 2, 2014
Rated 3 out of 5 by Not great for business work On the plus side, service was courteous and dependable here. The main reason for the low scores was the extremely slow internet connection. When the "complimentary high speed" internet connection is significantly slower than the 3G I get on my mobile devices, it is extremely difficult to get any online work done. July 1, 2014
Rated 4 out of 5 by Shuttle Waited over an hour for the shuttle pick up June 28, 2014
Rated 5 out of 5 by Nice hotel, Pool has too much chlorine Clean rooms, quiet, friendly smiling staff. great to have outdoor pool, however it had waaayyy too much chlorine and my eyes were red and burning for days after only a 5 minute swim. Didn't get in pool after that. Nice work out room. Close to everything. June 23, 2014
Rated 5 out of 5 by Thanks for the covered parking! Storming rain when I got ready to leave and I was so glad my car was high and dry in the attached covered lot!! So easy to get packed up and on my way! Smart idea! June 23, 2014
Rated 2 out of 5 by lack of commitment, response Stayed for one night in early May 2014. There were paper, bottle caps under bed. Huge dark stains between the beds. The pillows had giant yellow stains once you remove the pillow case. The bathroom shaving mirror light didn't work. The coffee pot was unplugged. There was no one to greet and take order in restaurant for breakfast (had to talk to someone at front desk). There was no OJ, the food was barely acceptable standard. All of these a symbol of lack of commitment from staff. The training and maintenance managers should be ashamed. I wrote my feedback and am yet to hear back. I will be posting this in tripadvisor if I do not hear from Sheraton mgmt. May 27, 2014
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