Rated 5 out of 5 by Doris47 The hotel has wonderful.
Our stay could not have been better. All of the staff at this hotel were the most helpful we have ever met. The room was perfect and the fitness center was very impressive.
January 10, 2013
Rated 5 out of 5 by korky4 This hotel was awesome
All I can say is that everything you need is literally in the building. It was a pleasure to spend time there and we are looking forward to it again soon.
September 24, 2012
Rated 2 out of 5 by Rocco65 Disappointing
Bed was terribly uncomfortable. Something that I have not experienced at a Starwood Hotel.
I was not offered a bonus at the time of check-in.
September 15, 2013
Rated 1 out of 5 by Johnny Old hotel and bad experience
Hotel is old and in seedy part of Hamilton. Fire alarm went off for 1.5 hour in late evening and they did not reimburse us anything...not impressed.
March 16, 2013
Rated 3 out of 5 by WineAdvisoryGroup Ok for the Area
This Sheraton is ok, but nothing to write home about. If you're in the area on business and need a Starwood property, this will do the job nicely.
April 8, 2013
Rated 5 out of 5 by John59 Excellent Meals and Stay
We were fortunate enough to stay in the Prime Minister's Suite. This room is beyond anyone's expectations.
The food at the Loft was excellent.
June 10, 2013
Rated 4 out of 5 by LYSY Good hotel - parking charges not known
The hotel was nice but we were charged for parking. Parking at a hotel should be free or at least customers should be informed when booking.
July 22, 2013
Rated 5 out of 5 by Thaddeus01 Top Notch
Very comfortable room, very clean, staff was excellant to allow us to leave our bags for the day after check out.
August 21, 2012
Rated 5 out of 5 by JeanneB SPG Gold Recognized 2 Associates - Through The SPG Thank You Certificates
Excellent Service from Brenda and Willie - Always! Never under estimate the power of a smile. Smiling hotel associates are the best!
April 26, 2012
Rated 5 out of 5 by Doctor70 Front desk staff very helpful
I was lost in Hamilton and the front desk
staff guided me in by cellphone- extremely
helpful-saved me much time and aggravation.
January 16, 2013
Rated 5 out of 5 by John64 Cleanest Fitness Area Ever
The Fitness Gym at the Hamilton Sheraton is the cleanest i have seen in many years of staying at Sheraton hotels for years.
March 18, 2013
Rated 5 out of 5 by J266 Great stay
Thank you for your hospitality my stay was great. Your east meeting room was perfect for our groups development conference.
October 1, 2012
Rated 2 out of 5 by Bill636 Good Hotel but behind the times
This is he only hotel that I've stayed in that gouges exorbitant fees to access the internet either wirelessly or wired!
August 5, 2012
Rated 4 out of 5 by BigDaddy27 Sheriton Hamilton has what it takes
A pleasant experience in all respects especially on the CLub Floor.
November 18, 2013
Rated 4 out of 5 by Timbo59 2 nights in Hamilton
Despite being at a rushed time of the year, the staff at the Hamilton Sheraton made me feel relaxed and comfortable.
December 21, 2012
Rated 5 out of 5 Just Perfect!
Very satisfied. The room was clean and spacious with a very comfortable bed. Adults and kids were very impressed!
April 8, 2013
Rated 5 out of 5 by bunny1016 very helpfull
the staff was very helpful and because I was there for surgery accommodated me in every way asked. thanks to all
February 13, 2013
Rated 4 out of 5 by BLACKSHOCKS Everything Beautiful @ Sheraton
Wonderful time good price nice view clean room comfortable bed. No problems nice place to stay in Hamitlon
July 27, 2013
Rated 5 out of 5 by Jorge8 Very good service.
Very good service.
Very comfortable bed.
This hotel ihas an excellent location
Yes, I recommend this hotel.
April 3, 2012
Rated 4 out of 5 by AnniversaryOne 2 out of 3 ain't bad
lovely and clean hotel with comfy beds
lounge needs after hours food and much lower prices
October 1, 2012
Rated 4 out of 5 by grad Clean, comfortable room
Enjoyed our one night stay across from Hamilton Place. No complaints from front desk to check out.
June 14, 2013
Rated 4 out of 5 by Sparkle3333 nice rooms
Rooms were nice, clean and beds were very comfortable. Staff were polite. Room size was great.
April 29, 2013
Rated 5 out of 5 by Frankie42 Great hotel
Quiet hotel, comfortable rooms and bed, helpful staff, great service, definitely recommended.
April 15, 2013
Rated 2 out of 5 by tt2444 Disappointed
I have stayed at this hotel a few times and most visits have been fine. On the second last trip, Christmas night, the hotel was empty yet they placed me next to a room with children and a dog; I asked them to move which they accommodated but my gosh, the hotel was empty and I would have expected a really great room given my platinum status. Both rooms were standard. On this last visit I asked if they had 2 suites available and was told yes. I had booked 2 rooms and asked to be upgraded to the suites given my platinum status and fact it was early evening so no one would likely book these at such late notice. I was told that platinum upgrades do not include suites even though it clearly states this on SPG site. The front desk staff checked with his manager and informed me that because the hotel was close to capacity that I could not be upgraded to even just one of them! I then asked how much it would cost to secure one and the staff told me he would get his manager; the manager did not come out but relayed a message that there were none available! The second issue on this last trip: I was travelling with my elderly mother and had asked the rooms be close; not connected but within a floor. I was told that due to the high volume they could not accommodate; didn't matter that I booked the rooms over a month prior. However, when my room become filled with cigarette smoke it took 3 phone calls to try to sort this out; not once was I called to be updated. Eventually I asked to be moved and voila there was a room one floor down; now why was that not available when I asked for rooms to be closer? These last two trips have soured me on this hotel; it clearly was not at capacity either trip as we saw very few customers. I believe this treatment was not reflective of the hotel overall, but two visits in a row have not been pleasant.
February 6, 2014
Rated 4 out of 5 by DKUSTRA62 stsyed there for 3 nights
just ok, staff so so, but i have stayed there many times and love the property
August 31, 2013
Rated 4 out of 5 by TyAlexander Great Hamilton Option
The Sheraton Hamilton Hotel is a great hotel and in a central location.
August 12, 2013
Rated 4 out of 5 by Nina2222 Very good experience in Hamilton in November 2012
I had a very good stay in Hamilton in November 2012 at the Sheraton Hotel.
November 13, 2012
Rated 5 out of 5 by Jaydee Clean and comfortable
I slept really well which is rare. Nice and clean, and perfectly located.
February 25, 2013
Rated 5 out of 5 by A007 awesome
wonderful experience, the best bed and pillows we have had anywhere!
July 7, 2013
Rated 5 out of 5 by Harley159 This hotel is well located in centre of city.
Really comfortable bed and the pool and recreation area are wonderful.
September 3, 2012