Rated 5 out of 5 by JonsMom Very Enjoyable stay
We love the rooftop patio and also enjoy the lounge on the 17th floor.
June 30, 2014
Rated 5 out of 5 by JJJJC Pool Patio a Hit
The pool and patio on the 3rd floor was a hit with the kids and the adults.
June 30, 2014
Rated 5 out of 5 by Spraggu This hotel was great
The hotel was clean and extremely comfortable. The pool was great for the kids, the mall was great for shopping and the staff were fantastic. From the front desk staff (Jessica) she was amazing to the guy who delivered the fridge to our room. They were all very helpful and very friendly :)
hotel was great !
June 24, 2014
Rated 5 out of 5 by Traveller458 Great hotel for business travel
I stay at the Sheraton Hamilton quite often and always find the accommodations clean and comfortable, the exercise facilities great and the restaurant very tasty.
May 26, 2014
Rated 4 out of 5 by Maggiees Great Stay
This hotel was well situated in the downtown of Hamilton. Staff were friendly and the rooms were clean. The beds and linens were very, very comfortable.
May 26, 2014
Rated 4 out of 5 by PizzaGuy Courteous and Professional
We requested a new room key code as we lost one of our keys in the first hour. Someone came with us directly to our room to make sure the new key worked.
May 26, 2014
Rated 1 out of 5 by SusanRR Service. What's that?
No one answers the room service line. Twice it rang more than 20 times before pickup. When you finally get through and place an order allow over an hour to get your food. We had other things to do so gave up and left without eating. 2 towels and 2 face cloths - no shower mat, no hand towels.
June 16, 2014
Rated 3 out of 5 by ElanaRS mostly good but ....
Overall for the area I would most likely return.
Your new decor is quite lovely but you fall short on a few key items.
I appreciate most hotels are trying to be green but club level rooms should always have 2 complete sets of towels.
2 ply toilet paper would be very nice.
The new drapes come short of the window and room 1821 greeted me with a blast of sunlight at the crack of dawn Sunday morning.
June 11, 2014
Rated 4 out of 5 by sugarlandscottsdale One night stay in Hamilton Sheraton
Good hotel downtown and close to businesses. I was surprised to be charged $13 for a 6oz glass of cheap cab Sauv. in the club lounge on the 17th floor.Even high end restaurants in Toronto do not charge that. You should at least post the prices of your drinks in the lounge before offering them to unsuspecting guests. Just as you do your non-complimentary water in the rooms.
June 11, 2014
Rated 3 out of 5 by rede clean
The check in was great. upon entering our room we were disappointed to notice it had not bben cleaned properly. There were stains on the table , batroom sink area. It was cleaned to our expectations very quickly, but this should not have happened.
June 12, 2014
Rated 5 out of 5 by Moestewart99 Exceeded expectations
We stayed at the Sheraton in Hamilton to overnight while participating in the Enbridge Ride to Conquer Cancer. Jessica greeted me at check in and recognized me from a pervious email. She was extremely helpful. The room was very quiet and the beds were amazingly comfortable. The pool and hot tub were great and the outdoor area with lounge chairs was an unexpected surprise.
June 9, 2014
Rated 4 out of 5 by bru6100 Ride To Conquer Cancer
I stayed at the hotel as part of the RTCC team called Steve's Cyclepaths. The room was very nice and the bed very comfortable. After the long bike ride from Toronto to Hamilton, it was very nice to use the pool and jacuzzi as well as relax on the outside deck.
June 9, 2014
Rated 3 out of 5 by IsDataFact Special Assistance From Andrea
On May 1, I inadvertently left my computer bag in the underground lot, and I didn't discover that fact until I hit my office in TO.
I called your hotel and was greeted by Andrea, who sought assistance from mall security. When they proved unresponsive (an understatement I discovered after I contacted them later) Andrea went in search of the lost item, and I met her in the lot. After asking some well timed questions of a parking attendant, she discovered a maintenance worker had found it and placed it temporarily in an electrical room. With the assistance of other mall staff, we discovered the missing item. During this search Andrea ended up (unbeknownst to me) staying a fair time past her normal end of shift, and I appreciate it very much. I have serious doubts that my bag would have been returned in a timely manner if I hadn't received her professional assistance. Hats off to her. I'll tell this story a million times and she'll always be at the centre of it. Please give her a promotion and significant raise in remuneration.
May 4, 2014
Rated 5 out of 5 by RHall381 Loved the Club Floor
Stayed on the 17th floor, Club Floor, with the free breakfast and snacks. That in itself was wonderful, but the room was amazing. The beds and pillows were the most comfortable I've ever slept on! The only complaint I would have is that there is no air conditioning in the bathroom, so it never really stopped being "steamy" in there, as the exhaust fan was not the greatest. Other than that, perfection!
May 7, 2013
Rated 2 out of 5 by Mamma2 I see you're tying..
It's clear that there have been improvements made in the lobby and that area, but it's the rooms that need the greatest attention.
In the first room I had, it felt dirty and just plain worn out. Walls were so thin, there may as well have been none. Got changed to the 10th floor. The porter who came to help me was wonderful and courteous.
Up here it was much better, but the water stains and other stains were hard to ignore. Even a picture in the room showed water damage in the matting inside the frame. I tripped over a torn rug in the middle of the hallway and was just not impressed. Certainly has competition up the street.
May 12, 2014
Rated 5 out of 5 by Michael862 Wonderful Hotel in Downtown Hamilton
My family and I (2 kids, 2 adults) stayed here for the weekend. We stayed on the Club Floor which has a very nice lounge and a nice breakfast spread included. Parking was easy and reasonably priced. Staff was excellent. I would stay here again in a heartbeat if I had to come to Hamilton again!
July 26, 2012
Rated 5 out of 5 by kabo1 overall good/parking woes though
It was a lovely stay in Hamilton, Ontario. I had pre-paid the parking with the hotel at $9.99 for the one night but was surprised to be told by the lot that I had to pay $21 . I assumed there had been some sort of error and I really did owe this and paid. The parking attendant then told me that if I DID pay the parking, I'd have to go back up to the lobby and come back with proof. I was limited on time and could not do this. It did turn out that I ended up[ paying BOTH the $9.99 with the hotel AND the $21 with the parking lot. Better communication needs to happen between the parking garage and hotel.
May 16, 2014
Rated 5 out of 5 by John59 Love this hotel - not fond of location
This hotel is fantastic. The food, rooms, and staff are commendable. My only problem with staying at this hotel is the location. The downtown area of Hamilton must get revitalized.
The General Manager recognized my Platinum Status, as well as the fact that I am a returning guest. He sent up 2 bottles of Perrier water, a snack bar, and an apple with a personal note. It was a very nice touch.
June 1, 2014
Rated 5 out of 5 by E30Girl Great Service
Stayed here for two night for my brothers wedding and it was fantastic. First night was the bridal party and the second night after the wedding. Anything and everything we needed was taken care of the staff was very organized and attentive. Hotel was very clean and upscale compared to another downtown Hamilton hotel I stayed in last year for another wedding. I would absolutely recommend this to anyone who needs a hotel in the area.
May 29, 2014
Rated 5 out of 5 by Matt49 Great hotel and location
My family and I enjoyed our stay. They meet our needs when we need some amenities and answered our questions. The room was big, clean, and comfortable. We will definitely stay there again.
June 3, 2014
Rated 4 out of 5 by IMT100thAnniversary Clean, Comfortable Room
Everything we look for in a room -- Clean & Quiet with a comfortable bed.
It was close to the Convention Center where our event was being held.
May 29, 2014
Rated 3 out of 5 by disapointed Not Team Friendly!
We booked a block of rooms for our childs hockey team. When we arrived our rooms were on three different floors and not altogether as requested and promised. Shortly after arriving, we were approached by the concierge for making too much noise. If our rooms were together as they should have been we wouldn't have been disturbing anyone outside of our group.
After that, the concierge harassed us for two days at the pool, in the hall and even in our conference room. We weren't even allowed to stand outside our rooms or congregate anywhere.
I feel that for the amount of money we paid as a group we deserved to be treated with respect. I would never stay as this hotel as a group ever again...We felt very unwelcome from the front desk to the concierge..
February 23, 2013
Rated 4 out of 5 by Bella07 Comfortable Stay in Central Location
Comfortable rooms, and excellent staff with a very central location in Hamilton.
May 29, 2014
Rated 5 out of 5 by Ticat33 Wonderful Staff
Everything about our stay was great. We had attended a dinner dance event across the road where my wife inadvertently left her purse which she did not discover missing until the next morning. She called the front desk to ask what she should do-within 20 minutes the front desk had called Hamilton Convention Center security-they went to check out the room-and when I went across to help locate the table where we had sat, I was met by the security lady holding my wife's purse! Great help from both staffs.
November 18, 2013
Rated 4 out of 5 by ConcertGoer GREAT FOR EVENTS AT COPPS
This was our First time staying at the Sheraton in Hamilton and we were very impressed. We were attending the Elton John concert and it was wonderful to walk out of the concert at 10:40 pm and be in our room at 10:45. Our room was very quiet and the climate controls worked perfectly. We will definitely stay here again if we attend an event at Copps.
February 10, 2014
Rated 4 out of 5 by Zeeshan1 Good Hotel for short stay
Good hotel for short stay. Location is ideal for downtown commute. underground mall just adds perfect time off from business activities of the day.
May 22, 2014
Rated 5 out of 5 by combravo Beyond Perfection
I spend the last weekend at the Sheraton Hamilton and it was the most amazing experience. It was connected to the Hamilton Convention Centre so my son was able to go to his Conventions and back which was amazing! Their business area had five computers and printer as well as a separate section with t.v. and couches, the bar was great, the restaurant and food was great both at the bar and the restaurant. loved the place!!!!!
July 31, 2013
Rated 5 out of 5 by KenZ Excellent Hotel and Friendly Staff
I was here for an extended stay of 3 weeks for business. During my 3 weeks here the staff meet all my needs. I was in the corner room with the king size bed. Room was very large and spacious. Only downfall was I wish the lighting was better. Maybe more lights.
Gym had a variety of weights and treadmills. Swimming pool was heated which is great because of the cold Canada weather.
I was in the club floor level which included breakfast buffet which was delicious, the server was very friendly and helpful. She provided guidance of local attractions that I could visit.
I was going to check out for one night to go to Montreal for the weekend and return the next night; the assistant manager was able to not charge me for the 1 night that I was not staying.
Overall I had a wonderful stay at the Sheraton in Hamilton. Btw parking is underground (heated/warm) for $9.99 CAD per night.
March 13, 2013
Rated 3 out of 5 by Bets The room decor was dated
The hotel lobby was under construction but the room and furniture were very dated. Not what I am accustomed to when staying at a Sheraton property. Having said that, the rooms were very clean and spacious. The hotel amenities were good.
May 20, 2014
Rated 5 out of 5 by GooGooDollsfan1 Lovely hotel in a very nice location.
We chose the Sheraton because we attended a concert in the Hamilton Place Theatre. The accommodations were very nice and the staff was excellent!
February 23, 2014