Rated 4 out of 5 by MochaCocoa Parking needs not met.
I called twice to ensure you could accommodate our vehicle in underground or above ground parking. Our vehicle is 6' 6" and did not fit in the underground. I was told you had outside parking available which upon arrival was not the case. We drove around for an hour trying to find overnight parking then we spoke to the manager and she arranged parking two blocks away at an affiliated hotel. Normally this would have been fine but my husband is awaiting knee surgery and it was very painful for him to make the trip to and from the vehicle as I don't drive. I'm sure we are not the only people who have trucks with caps. It would be nice to have been given correct information when we called and it would be nice if you had this worked out so we didn't have to be stressed trying to find parking and having to ask to speak to a manager to resolve this.
July 30, 2013
Rated 4 out of 5 by Odin77 Wedding in Hamilton
We attended a wedding in downtown Hamilton and stayed at the Sheraton. First of all it was a reasonable rate with an additional fee for secure, covered, and heated parking. The room was clean, very comfortable, with the usual electronic amenities. One problem we encountered was having to remove ourselves from the very comfortable bed the next morning. If you are looking for excellent accommodation right in downtown Hamilton you can't go wrong.
October 24, 2012
Rated 5 out of 5 by alysewine Excellent Restaurants with delicious food! Fabulous staff go over and above to make you feel welcome and a very special guest!
This was our first visit to this Hotel and we were certainly very impressed. My husband and I were celebrating our 44th Wedding Anniversary as well as my 65th Birthday.
The entire staff were amazing !
Thank you, to Lena and the staff of Sheraton Hamilton Hotel for the fabulous gift and making this a stay to remember.
I have been a SPG member for almost 20 years and have truly enjoyed this program
Thank you again, until next time!
June 24, 2013
Rated 4 out of 5 by Chemic86 Donwtonw Hamilton Stay
The hotel was convenient to what we wanted to be near and the room was comfortable. However, the staff in the Loft bar has no idea what is going on. They were too busy to help anyone although there seemed to be lots of them around. The management in that area is clueless, as it was almost comical to watch the staff tripping over each other and still not serving the guests. Stay at the hotel, but find somewhere else to eat and get a drink!
February 10, 2014
Rated 5 out of 5 by Lizzy2013 This Hotel exceed my expectations
As soon as I arrived into the hotel felt welcomed. I went into my room that was cleaned and spacious. When hungry went to the Lounge and it was an awesome place to be and eat...excellent food...excellent place with a great view...I was totally taken by surprise...this is my second stay at this hotel...which is great for runners such as myself and definitely coming back next year for another race and another stay at the Sheraton...Thank you!
March 26, 2013
Rated 3 out of 5 by ElanaRS mostly good but ....
Overall for the area I would most likely return.
Your new decor is quite lovely but you fall short on a few key items.
I appreciate most hotels are trying to be green but club level rooms should always have 2 complete sets of towels.
2 ply toilet paper would be very nice.
The new drapes come short of the window and room 1821 greeted me with a blast of sunlight at the crack of dawn Sunday morning.
June 11, 2014
Rated 5 out of 5 by LaTonya0906 Visiting Canada for the 1st Time
Upon arriving at the Sheraton Hamilton the staff was very warm and friendly. We were checked in within minutes. As always the Starwood brand hotels NEVER fail at comfort, style and cleanliness. There were a few staff members that wouldn't even say good morning or smile. Which I find unacceptable in the hospitality business as well as being higly trained in customer service. Thank God those 2 were the minority and every else was FANTASTIC!
September 6, 2012
Rated 2 out of 5 by jolo2014 Disappointed
I have been now able to talk with my wife and we both agree with the following problems with our stay.The reservation was not completed properly,our last name was misspelled.On check in our last name was again misspelled off my id as was the street name. We had gone down to the pool and found new towels which was great but we found a candy wrapper on the floor that was not there earlier.Finally our final bill had to be corrected.
March 24, 2014
Rated 2 out of 5 by Anonymous14 Average Hotel
Stained sheets, leftovers in the fridge, uncomfortable beds, noisy environment
August 12, 2014
Rated 5 out of 5 by Artguydh Love the bed
Hello, I would love to get one of your beds for home, could you tell me the make of the beds your hotel uses…i had the best sleep in along time on it.
August 7, 2014
Rated 2 out of 5 by scourmanop Not up to Starwood par
There was only one staff member available at the front desk when I checked in at 7PM. She was already helping someone else and it took about 10 minutes before being served.
The staff had little knowledge of neighbourhood restaurants or what was available for delivery. The concierge seemed flummoxed by the question.
Room service was very expensive and of low quality. The touted fresh berry plate was unavailable because they had run out of berries. I paid $29 for a small fruit plate and a beer. Crazy!
Breakfast in the main restaurant was very poor: The fresh fruit plate consisted of stuff pre-cut and sitting in the fridge for a couple of days. All the produce, including the sliced tomatoes looked limp and dried out.
I was charged $12 for two small decaf espressos. Craziness!
This is a shabby excuse for a Sheraton and certainly not up to SPG standards.
March 14, 2013
Rated 5 out of 5 by Donna Genuine people plac
As a woman travelling alone for the first time at age 61, I was not used to valet parking and assistance for suitcases and I got it here in a polite and timely way. People are not hanging out with their hands out fir tips either, but they really earned them. The room was perfect in every way. Most of all the people were the best.. Breakfast in the club room was first class. Pool and spa were great, First class futbess centre too.
March 5, 2013
Rated 5 out of 5 by rotiman SATISFACTION
We certainly enjoyed our stay although short.
The hotel was clean,staff very responsive and
August 8, 2014
Rated 5 out of 5 by John59 Love this hotel - not fond of location
This hotel is fantastic. The food, rooms, and staff are commendable. My only problem with staying at this hotel is the location. The downtown area of Hamilton must get revitalized.
The General Manager recognized my Platinum Status, as well as the fact that I am a returning guest. He sent up 2 bottles of Perrier water, a snack bar, and an apple with a personal note. It was a very nice touch.
June 1, 2014
Rated 4 out of 5 by Nutmeg123 Good stay
Found the hotel clean & comfortable & staff very helpful.
Did enjoy the club lounge but my food at Chagall's was cold for the most part. Fish hot but rest cold. Did like the crime brûlée.
Rest of stay was good.
July 29, 2014
Rated 5 out of 5 by MonsterJammer Convenient Location, Great Service! A definite plus to our weekend away.
We went for an event that was happening at Copps Coliseum. I did not realize how close this hotel was to the venue and the attached mall. The room was fantastic, great view, EXTREMELY clean, comfortable and had all the amenities one would need. There was tons of information in the room regarding hotel amenities which is nice. The staff was beyond exceptional. Diego checked us in, great service and covered all the details.
April 8, 2013
Rated 4 out of 5 by sugarlandscottsdale One night stay in Hamilton Sheraton
Good hotel downtown and close to businesses. I was surprised to be charged $13 for a 6oz glass of cheap cab Sauv. in the club lounge on the 17th floor.Even high end restaurants in Toronto do not charge that. You should at least post the prices of your drinks in the lounge before offering them to unsuspecting guests. Just as you do your non-complimentary water in the rooms.
June 11, 2014
Rated 5 out of 5 by Moestewart99 Exceeded expectations
We stayed at the Sheraton in Hamilton to overnight while participating in the Enbridge Ride to Conquer Cancer. Jessica greeted me at check in and recognized me from a pervious email. She was extremely helpful. The room was very quiet and the beds were amazingly comfortable. The pool and hot tub were great and the outdoor area with lounge chairs was an unexpected surprise.
June 9, 2014
Rated 3 out of 5 by ETR270 Bathroom looks fabulous, but...
We stayed in a deluxe corner room with king sized bed. The bed and linens were glorious, the room clean and spacious. The one disappointment was the fabulous-looking bathroom, which was dysfunctional. Gorgeous decor, but has the designer never used a shower or toilet? The water could not be turned on in the shower without getting dowsed in freezing water (the handle not being accessible from any location but under the shower head, and with no other spout for water to flow through until it reached a decent temperature). No towel rack is accessible from within the shower compartment. The grab bar is also at the wrong end of the enclosure, being inaccessible from the access point. The toilet paper is hidden under the counter (appearance trumping function?). To make matters worse, on our second day in the room, the water was lukewarm at best, at the highest temperature setting.
January 3, 2013
Rated 4 out of 5 by Sleepy53 Unacceptable club lounge noise
Booked into room below club lounge. Was kept awake from the noise of chairs scrapping floor and the sound of shoes. Both nights that I was there, I was kept awake until the wee hours of the morning and then was reawakened before dawn. Left on Sunday extremely tired from lack of sleep. Checked out club lounge before I left and discovered lounge had hardwood floors. No wonder the sound travelled like it did.
October 28, 2013
Rated 3 out of 5 by Aisur Poor planning diminished experience
Was in the area for a local convention that took place at a center connected to this hotel. The location was really convenient, and the hotel sits right next to a mall with food and other stores, making it easy for visitors to find places to eat and shop. The hotel did not seem prepared to handle the influx of people for the convention, however. After late-night events, hundreds of people would be looking to return to their rooms at the same time, and the only way to get to the floors with rooms on them (3-18?) was by the elevators, of which there were 3, only two of which worked at the time. Many people waited almost half an hour to catch a ride up. There is no stair access to the upper floors. Since I was on floor 5, I was willing to walk up, as were many others, but that option simply wasn't available. The next day, I waited a similar amount of time to catch an elevator down to the ground floor to check out, and then I had to wait again to get one of the two staff members to check out. The hotel was obviously not designed or prepared for events such as this.
July 21, 2014
Rated 3 out of 5 by 2Disappointed Making money on a charity event?
I have stayed at this hotel each year for the last 5 years while I participate in the Ride to Conquer Cancer? We have always recieved a reasonable rate (about $140 ). However, this year I have attempted to book my 6th year and have found the rates have JUMPED to $209 with a full penalty for cancelling. This is very poor PR and not a way to treat a large returning customer base. Shame on Sheraton Hamilton.
June 21, 2012
Rated 3 out of 5 by Christopher7 More Personal Touch Need
This hotel has a great wine bar. It had a shopping area and restaurants connected to the hotel. It was beautiful inside and offer a variaty of things. How ever the staff seemed cold and unfriendly. It seem like we were intruding on them.
July 16, 2014
Rated 4 out of 5 by Grammaof2 Wonderful staff
We booked for 2 nights when our granddaughter was admitted to MacMaster Children's Hospital, after being told she would be there for 5 days. When things went well and she was released early, we asked if we could be reimbursed for the second night.
No problem! Everyone at the front desk expressed interest and sympathy, asking how she was doing. Very friendly and helpful, too.
March 16, 2014
Rated 5 out of 5 by Spraggu This hotel was great
The hotel was clean and extremely comfortable. The pool was great for the kids, the mall was great for shopping and the staff were fantastic. From the front desk staff (Jessica) she was amazing to the guy who delivered the fridge to our room. They were all very helpful and very friendly :)
hotel was great !
June 24, 2014
Rated 3 out of 5 by lclip Noisy Neighbour
Had great view of Anchor Inn patio but outdoor entertainment could be heard until wee hours of morning. We purchased room as we needed a place to sleep!
Very disappointed and tired.
Desk staff apologised for not having ear plugs to offer. No offer to change room.
It is now 7:15am and a group of 8 are seated below are room on Sheratons rooftop patio. The sound travels right up to our room!
August 18, 2013
Rated 4 out of 5 by bbaltournament parking on street
When I asked the question about options for parking other than paying 9.99, the staff told me I could not park over night on the street. Found out 2 days later that indeed you may park over night on the street until Dec. 1/12. Finally got a refund after a lot of eye rolling from staff.
Not impressed with customer service! Rest of hotel staff was fine - too bad it ended with that situation.
October 24, 2012
Rated 3 out of 5 by VanBrian14 Not trying hard enough
Apparently this was a busy weekend for the hotel and they couldn't seem to get on top of it. Initial check-in was delayed while the person behind the counter just stared at their computer screen and kept saying just a minute. Then the club floor room we got was so obviously in need of a make-over it was really disappointing. All of the furniture had cigarette burns and finish missing on the edges, the plaster was bubbling up behind the wallpaper in the bathroom, and a phone jack was just hanging out of the wall. Then when we returned from a wedding reception after midnight there was a huge party going on on our "CLUB" floor with doors wide open, drunks strolling up and down the hall talking loudly, and nobody from the hotel trying to control things. It went on for hours. The only thing this place has going for it is its central location for a business traveller. We were there for relaxation and romance and got neither.
May 5, 2014
Rated 3 out of 5 by Seniors Hotel Taken Over by Children
Unfortunately, we found the hotel overrun with a large group of children for a lacrosse tournament. Noise level was bad and the pool area was overrun with 8 to 12 year olds. The noise level in the pool area was deafening. We suggest adults only periods to accommodate adult guests who have also paid to enjoy the facilities. We did not expect this type of group at a Sheraton location.
June 30, 2013
Rated 1 out of 5 by Cristeliga Cristeliga
Surprise!!! NO fridge in my room!! I never saw that. I have to pay 20$ to have a fridge in the room. My goodness!! After arguing they provide me a fridge for free. Now I am afraid that next time, I will be charge to take elevator or to have a Iron....
For that, they have to work hard to get me back in that hotel. Note that i was with my wife and our 2 kids (4 and 2 years old).
August 14, 2013