Rated 5 out of 5 by jjf57 Great experience
My husband and I thoroughly enjoyed our stay. The room is very comfortable and well maintained .The ambiance of the hotel is very cozy.
Would definitely come back and recommend the Sheraton Hotel especially to our friends and relatives.
January 6, 2014
Rated 5 out of 5 by Matt49 Great hotel and location
My family and I enjoyed our stay. They meet our needs when we need some amenities and answered our questions. The room was big, clean, and comfortable. We will definitely stay there again.
June 3, 2014
Rated 5 out of 5 by tommysgirl63 A comfortable Stay
Our room was lovely.. clean and very well-appointed.. beautiful hotel.
Staff was friendly and helpful.. the only negatives.. the pillows were way too soft
and the breakfast buffet was terribly expensive...otherwise we enjoyed our stay.
July 1, 2013
Rated 1 out of 5 by Carol2202 Bad Hotel
I was very disappointed in our stay as i was awake the entire night from an air conditioner that sounded like a tank, and when i complained they said they would have maintenance check on it. My entire night was horrible....not pleased.
July 17, 2013
Rated 5 out of 5 by EddieNiagara Very Nice Stay
Nice room on the Club Level. The Club Lounge was a very nice bonus. We didn't get a chance to use the lounge until the morning for breakfast, but service was excellent and the food was also very good.
All in all, and excellent stay.
November 15, 2012
Rated 3 out of 5 by ETerry Was OK
Location is good. Only one robe in the room. 1 creamer for coffee. Coffee machine not working well. The Club service was mediocre.
Not enough staff, clean plates, selection. Asked directions to Theater and was given a round about.
May 27, 2013
Rated 5 out of 5 by LadyLeigh Great Service
The staff was friendly and the level of service they provided was impeccable. They went above and beyond my expectations.
July 1, 2014
Rated 4 out of 5 by SOBA Roof Top Patio is a Bonus
The outdoor 3rd floor rooftop patio was a bonus at this hotel. It was next to the pool so we could keep an eye on the children while we relaxed on comfortable outdoor furniture listening to live music from the eatery next door.
August 12, 2013
Rated 5 out of 5 by Peanut10 excellent
I was very impressed with the cleanliness of the room, the staff were always quick to assist, I am not comfortable leaving my vehicle with anyone to drive but was very impressed with how carefull they were with my vehicle....
October 1, 2012
Rated 1 out of 5 by anselme MY LOUSY STAY!!
From the start ( lost my reservation), to my room (too soft a matteress, broken cabinet) to the R area (no service people, lack of access) to the leaky ceiling in the foyer, it was a totally unsatisfactory experience.
March 1, 2014
Rated 5 out of 5 by Wetal1 This hotel has great features
Handy to great shopping mall and market attached to hotel. Next door to Copps Colliseum. SPG rooms were cozy and extremely comfortable. The Club floor food and service was excellent. Would definitely recommend this hotel.
December 16, 2012
Rated 1 out of 5 by Kathleen55 Not happy
Came from out of town for medical reasons. Pool was being fixed should have been disclosed on Internet. No fridge/microwave. Pay for internet really! We moved to different hotel and thankful we did.
April 26, 2014
Rated 4 out of 5 by Outrunner Diamond in the Rough
Downtown Hamilton is not the finest area, but this hotel aims to be the diamond in that rough, and succeeds well. Excellent front desk staff; fantastic service from everyone. The room was quiet and I slept beautifully.
October 8, 2012
Rated 5 out of 5 by Moos Great location and excellent staff
This is a first class hotel in every way. Club Lounge is one of the best regarding service and quality of breakfast and appetizers. Beautiful view of the water.
Loved the fitness centre/pool and outdoor sitting area.
June 22, 2013
Rated 4 out of 5 by Deidre Food & Beverage
My room package came with daily breakfast but staff at the cafe has no records. Needed to repeat our entitlement to different staff every morning. Otherwise, my stay was a pleasant one. My family enjoyed ourselves.
November 7, 2012
Rated 4 out of 5 by DanielOttawa Staff are very customer oriented
I was fortunate to be served by Cindy who could upgraded me to a suite in order to overcome the problem of availability of rooms. Thank you to hire people like Cindy who are able to meet the requests of travelers.
June 20, 2013
Rated 3 out of 5 by Traveller Had to pay for Internet!
I was a little shocked to hear that Wifi was not part of the deal. Also little things in the room did not meet my expectations. No bathroom fan, only 1 complementary bottle of water etc. overall stay was ok.
April 29, 2013
Rated 3 out of 5 by nedal85 .
A group was staying next to me and they were
too noisy. I called front desk to help me out with but that did not seem to help.
I stayed many times in this hotel and I really liked it in the past.
October 23, 2012
Rated 4 out of 5 by IMT100thAnniversary Clean, Comfortable Room
Everything we look for in a room -- Clean & Quiet with a comfortable bed.
It was close to the Convention Center where our event was being held.
May 29, 2014
Rated 5 out of 5 by JlW53 Around the Bay
My husband & I had a very worry free time at ATB. It was great to finish the race and be able to walk a block and be at the hotel. It was perfectly situated. Thank you for you great hospitality!
March 25, 2013
Rated 5 out of 5 by JJJJC Pool Patio a Hit
The pool and patio on the 3rd floor was a hit with the kids and the adults.
June 30, 2014
Rated 4 out of 5 by Stockgirl4 This is an excellent quality hotel
I did have issues though. It was hockey kids weekend. Very noisy. And the shower door installation was awkward, I think backwards. Otherwise I like this hotel, and it's my regular in Hamilton
December 10, 2013
Rated 4 out of 5 by Zeeshan1 Good Hotel for short stay
Good hotel for short stay. Location is ideal for downtown commute. underground mall just adds perfect time off from business activities of the day.
May 22, 2014
Rated 5 out of 5 by JonsMom Very Enjoyable stay
We love the rooftop patio and also enjoy the lounge on the 17th floor.
June 30, 2014
Rated 5 out of 5 by Tom1010 renovations
I have stayed at the Sheraton Hamilton at least 75 times over the last 20 years and every time I go I am amazed at the renovations that have taken place since my last stay.
November 23, 2012
Rated 5 out of 5 by Nancy68 Love the location!
Awesome hotel to stay at for our Around The Bay road race this year! It was our first time racing and staying at the Sheraton in Hamilton. Will definitely stay there again next time!
April 1, 2013
Rated 1 out of 5 by falconer69qa my worse experience
the hotel is relay vary low stander room size vary small old and bad smell the price they charge one thing he is in Sheraton hotel but realty reveal that he is in a one stare hotel
June 25, 2013
Rated 5 out of 5 by Doris47 The hotel has wonderful.
Our stay could not have been better. All of the staff at this hotel were the most helpful we have ever met. The room was perfect and the fitness center was very impressive.
January 10, 2013
Rated 4 out of 5 by bobtym good downtown hotel
Great rooms and attentive staff. the only downfall is the parking. could be better marked or at least information at time of booking.
May 7, 2014
Rated 5 out of 5 by Chrisandra64 Good Helpful!
First time, my finance and I was at Hamilton Steraton Hotel for one day. Staff helped to guide us to get a room. Clean room and duty. Good price! Thanks for helpful!
November 20, 2013