Rated 1 out of 5 by johnnylarue not valued
In short, staff coould ve cared less that we where guests at their hotel. Any request for information or service was met with disinterest and indifference ( with the exception of our check in experience). Our prearrival request for extra pillows was questioned and then ignored, our dining experience was a disaster only marginally saved by the hostess. We sat at the table 25 mins prior to having our order taken and waited 35 mins to get our drinks (after an additional request!!!!). The food was good , but impossible to enjoy after the ordeal we went through and we had to eat in a rush after waiting so long to begin....
I will be re visiting my loyalty programs and considering other options in the future.
April 13, 2014
Rated 5 out of 5 by Jbotz76 Convenient
Had a date night with my wife. It is close to everything. Room was clean, bed was very comfortable. Only complaint was that the bar was understaffed. Michelle did an amazing job given her circumstance. Will come back again.
April 14, 2014
Rated 5 out of 5 by Sherry456 Nice upgrade
On arrival, I was assigned a large corner room with a very comfortable king size bed. The internet worked beautifully for my iPad and computer.
Unfortunately, the garage was being cleaned and getting to and from the parking garage up to the hotel was more problematic.
Food was good at both the lounge and restaurant and it was connected to a shopping center
April 12, 2014
Rated 4 out of 5 by Genridge Carcas
Third time at hotel , Usually everything no problem but.. Being on third floor for first time I would request higher from this hotel. No view of Hamilton but giant First Ontario place sign and top of roof with dead carcas of bird on top of vent not my ideal view.
April 13, 2014
Rated 2 out of 5 by Toronto0160 Hotel needs to have a "quiet floor"
We reserved with a request for a quiet room. I called a couple days before our arrival to ensure the staff knew of the quiet request. We checked in making sure we were getting a quiet room. When we saw the activity and noise on our floor, we asked to be moved - hotel was supposedly full. At no point did anyone mention the 400 students staying on all 16 floors, getting "ready" for their formal (until 2am). I finally was told what was going on by 2 cops walking the hallways at 1:30am.
I think that if "filling rooms at all cost" is the priority of Sheraton, instead of indicating they wouldn't be able to fulfill by request, I don't need to be a guest at Sheraton anymore.
March 24, 2014
Rated 4 out of 5 by dime Food in the restaurant is excellent
Staff were very helpful, the hotel is clean and comfortable.
March 30, 2014
Rated 2 out of 5 by jolo2014 Disappointed
I have been now able to talk with my wife and we both agree with the following problems with our stay.The reservation was not completed properly,our last name was misspelled.On check in our last name was again misspelled off my id as was the street name. We had gone down to the pool and found new towels which was great but we found a candy wrapper on the floor that was not there earlier.Finally our final bill had to be corrected.
March 24, 2014
Rated 3 out of 5 by jed1 This hotel needs a rethink!
During our stay there were numerous university sports teams staying. The hotel simply could not cope. There were only three elevators which meant that it always took ages to get to ones room (by ages I mean 15 minutes or so waiting for an elevator). The stairs did go to the lobby (why?) only to the outside via an alarm activating door (so one couldn't even get to ones room via a staircase). To check in and check out was a disaster. People were giving up and going back to their rooms in the hope that things would improve. I was about 30 minutes at the head of the queue for checkout before one of the two staff became free. Basically the hotel could not cope with the number of student guests they had who seemed to spend all their time in the floor corridors chatting as one would expect from young people. I must give credit to the students who were always courteous and even after their banquet did not give us a noisy night. It was just that the hotel was not able to deal with the number of young guests.
March 26, 2014