Rated 2 out of 5 by armybrattt Needs more Cleaning....
The staff were very courteous & kind. We were checked in rather quickly & given a great room. However there was poor lighting throughout the room, the makeup mirror was of no use because it was off the the side & not well light, we had no clean towels & had to order some up to the room, the counter top surfaces (desk, bathroom, side tables) had not been wiped off as you could still see the rings from previous cups & smudges. It was really disappointing & gave me little faith that anything had really been cleaned before our check in.
But everything else was nice, we had a large room with a comfy bed, staff were great & the location was perfect.
December 11, 2013
Rated 5 out of 5 by DocKW Continually Exceeds Expectations
Every time I visit this hotel, the staff -especially the front-line front desk personnel (Amanda and Cindy in particular) - make me feel as if I'm returning to my second home. These two employees reflect the care and attention that go into this wonderfully located guest-focused hotel. The room rates, too, are very reasonable for this large hotel that has the feel of a boutique establishment. I recommend the Club Lounge option where you can partake in some delicious appetizers and a beautiful view of the bay.
December 13, 2013
Rated 2 out of 5 by Hotelsing 1st time charm 2nd time nah
After visiting the week prior thinking highly of the Hotel and its staff. I was disappointed to see that the consistency isn't there. My room lock bolt was almost falling off the door. Big turn off hair in the sink and in the bathroom tub when I arrived. I was told on server all occasions that my points will be credited only to find out upon check out that I wasn't even registered. Being a platinum member of other chains I had options but wasn't treated with the 4 stars I expected.
December 13, 2013
Rated 4 out of 5 by Stockgirl4 This is an excellent quality hotel
I did have issues though. It was hockey kids weekend. Very noisy. And the shower door installation was awkward, I think backwards. Otherwise I like this hotel, and it's my regular in Hamilton
December 10, 2013
Rated 5 out of 5 by DiPat Great location, great staff!
The hotel is very well located between Copps Coliseum and Hamilton Place/Convention Centre. Staff are very efficient, friendly and professional. Rooms are quite spacious and nicely decorated. The only thing I would like to have had in the room is a small fridge.
December 8, 2013
Rated 2 out of 5 by Jaybed Comfy bed
That is the best I can say for our stay.
The bathroom did not have a working fan.
The ice machine was not working even though it had a service sticker on it that said it had just been serviced.
The renovations that were ongoing were very inconvenient.
Considering it is one of the best rated hotels in Hamilton , we were not very impressed.
December 2, 2013
Rated 5 out of 5 by AandW Silver Lining
While other adventures and planned activities did not go as well as expected, the one redeeming aspect that helped to take the edge off an otherwise dissapointing weekend was our stay at the Sheraton Hamilton. Room was clean, comfortable, quiet and inviting in every respect. Thank you!
November 27, 2013
Rated 3 out of 5 by keitsbro Nice Room, Terrible Food
The room was nice big and spacious. It was well lit and clean.
The food was another story. We ordered a hamburger with no bun, Caesar salad my wife ordered a chicken breast with Caesar salad. When we received the food, my hamburger was so dry I could not get my fork into it to cut and the salad was wilted and brown. My wife received her chicken breast first time on a bun with garnish, then the second time it was covered in some sauce she never ordered. Her salad was wilted as well. We told the server to forget our meal and we ate in the mall.
It was a shame that the food was so terrible or the rating for our stay would have been higher.
November 10, 2013