Sheraton Hamilton Hotel

  • 116 King Street West
  • Hamilton,
  • Ontario
  • L8P 4V3
  • Canada
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Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 19 years or older to reserve a room. Guests must present a photo ID at check in.

Rated 3.8 out of 5 by 254 reviewers.
Rated 3 out of 5 by No internet connectivity Nice rooms, good bar and restaurant with acceptable prices. Unacceptable internet connectivity. Didn't work in room or lobby. True for me and all of our party of 17 rooms. Wouldn't stay here again for this critical weakness. September 22, 2014
Rated 3 out of 5 by pay attention to details When I arrived at my room it reeked of men's cologne. The bathroom smelled so strongly of cigarette smoke that I had to use my own air freshener to make it tolerable. Cleaning staff left previous guest's toiletries on the bathroom counter. There needs to be more front desk agents during peak check-in times 3 - 6 pm. I had to wait in line for almost 20 minutes and I could see other guests becoming quite agitated as well. When I complained to the front desk agent about the state of the room she offered me a certain amount of SPG starpoints and then in the end actually gave me significantly less. August 28, 2014
Rated 5 out of 5 by Flawless stay Great value. Excellent SPG member recognition. Service and staff were outstanding, from pre-arrival, to front desk to Club lounge. All in all, a perfect stay, at a well located property. Well exceeded my expectations, and I would not hesitate to return. September 4, 2014
Rated 4 out of 5 by Conveniently located in downtown Hamilton Hotel is conveniently located and has been recently updated. Staff are friendly and accommodating. Had breakfast in the club lounge and there was only one lady looking after the entire lounge. You need to have at least someone else in there assisting her. She tried her best but it is too much for one person on a Sunday morning. Every table was taken between 9-10am September 2, 2014
Rated 4 out of 5 by Great Hotel I travel to this hotel regularly for work. The hotel itself is great, and the staff is very nice and accommodating. The area around the hotel isn't the nicest, but that is more of a city related issue as opposed to anything specific to the hotel. September 3, 2014
Rated 5 out of 5 by Room was very comfortable We stayed one night for a wedding, room was very comfortable. September 1, 2014
Rated 4 out of 5 by Great hotel, bad restaurant experience Hotel was great. Rooms are well decorated and have a nice size. My issue was with the restaurant. We had a large group meeting for breakfast after our wedding. The service was slow, but to be fair there were quite a few people. My concern came when I got the bill. Most breakfast restaurants include coffee and tea. For two eggs, bacon and home fries with no beverage included the cost was $11. The coffee and tea are charged as an additional $4. I'm sorry but hot water and a little tea bag should not be $4. The kicker was that just outside the restaurant down a set of stairs was a Starbucks that you could get a coffee for $2. I don't like to complain, but when you get a bill that is double what you expect to pay for breakfast it leaves me with a bad taste in my mouth. Not only that, but any restaurant that includes gratuity on the bill already has me in their bad books. I tip based on service. If you don't work for your tip, I'm sorry you don't deserve it. I tip really well 30% If I'm really pleased and 15% on average. I would have tipped a max 5% because the server was rude and had no personality. August 28, 2014
Rated 2 out of 5 by Management needs improvement Our hotel room was clean and spacious, however there were no towels in the room when we entered. We needed to get ready for the wedding so we called the front desk for towels but we did not receive any. My boyfriend finally went down to the front desk to talk to them directly; they were not very helpful and gave him excuses for why we could not be helped quickly. Eventually a worker came to our room with only 2 towels. We never received any more towels during the duration of our stay, although we told them that our room came with ZERO towels. In the morning there was a miscommunication about where the complimentary breakfast was located. We asked a staff member where the breakfast was, and was directed to the restaurant. After eating, we got up to leave but was told that we had to sign the bill -- the breakfast was not free. We were misdirected to the wrong place, as the complimentary breakfast was on a different floor level. Fortunately, one of the restaurant servers resolved the issue and refunded our bill. Our experience at the hotel was not a good one, and we experienced unnecessary frustrations on a weekend that was supposed to be enjoyable and relaxing. August 25, 2014
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