Rated 5 out of 5 by NanaJ Very nice, clean and friendly staff
Last weekend I took my daughter, and 2 grandchildren for a special night away. Your hotel was an excellent choice. I was greeted by Amber at check-in and she was very personable, knowledgeable and happy to answer any and all questions. Our room was clean and the view nice. The children spent most of their time in the clean and well maintained pool and fitness room. We decided that this would be an annual event and will be back again next year. Keep up the good work.
April 18, 2014
Rated 5 out of 5 by Stewie48 This hotel made running a meeting easy
From room set up to refreshing the room for breaks and setting up lunch- the team did a great job and responded quickly to anything I asked for. The participants loved the food too - well done!
I ate in the restaurant during my stay and thoroughly enjoyed the food and attentive service.
April 18, 2014
Rated 1 out of 5 by johnnylarue not valued
In short, staff coould ve cared less that we where guests at their hotel. Any request for information or service was met with disinterest and indifference ( with the exception of our check in experience). Our prearrival request for extra pillows was questioned and then ignored, our dining experience was a disaster only marginally saved by the hostess. We sat at the table 25 mins prior to having our order taken and waited 35 mins to get our drinks (after an additional request!!!!). The food was good , but impossible to enjoy after the ordeal we went through and we had to eat in a rush after waiting so long to begin....
I will be re visiting my loyalty programs and considering other options in the future.
April 13, 2014
Rated 3 out of 5 by Linda0124 Unhappy Guest
I was not satisfied - so do not want to write a review
April 17, 2014
Rated 5 out of 5 by Jbotz76 Convenient
Had a date night with my wife. It is close to everything. Room was clean, bed was very comfortable. Only complaint was that the bar was understaffed. Michelle did an amazing job given her circumstance. Will come back again.
April 14, 2014
Rated 5 out of 5 by Sherry456 Nice upgrade
On arrival, I was assigned a large corner room with a very comfortable king size bed. The internet worked beautifully for my iPad and computer.
Unfortunately, the garage was being cleaned and getting to and from the parking garage up to the hotel was more problematic.
Food was good at both the lounge and restaurant and it was connected to a shopping center
April 12, 2014
Rated 4 out of 5 by Genridge Carcas
Third time at hotel , Usually everything no problem but.. Being on third floor for first time I would request higher from this hotel. No view of Hamilton but giant First Ontario place sign and top of roof with dead carcas of bird on top of vent not my ideal view.
April 13, 2014
Rated 2 out of 5 by Toronto0160 Hotel needs to have a "quiet floor"
We reserved with a request for a quiet room. I called a couple days before our arrival to ensure the staff knew of the quiet request. We checked in making sure we were getting a quiet room. When we saw the activity and noise on our floor, we asked to be moved - hotel was supposedly full. At no point did anyone mention the 400 students staying on all 16 floors, getting "ready" for their formal (until 2am). I finally was told what was going on by 2 cops walking the hallways at 1:30am.
I think that if "filling rooms at all cost" is the priority of Sheraton, instead of indicating they wouldn't be able to fulfill by request, I don't need to be a guest at Sheraton anymore.
March 24, 2014