Rated 5 out of 5 by ringette2015 Good Stay
We stayed for 1 night. Brittany who checked us in was awesome. Very attentive to our reservation. But that was it we called down for extra pillows and never received them we had to call back 2 hours later to get them. Than we went to eat at Chagall restaurant and the sign said please wait to be seated and they was no hostess around we waited 10 minutes and than decided to try the Loft the food was ok. The portions could have been bigger. But other than that Brittany was awesome.
May 4, 2015
Rated 5 out of 5 by EJD9 Recent Stay
Recently stayed at the Sheraton to attend a wedding. Beautiful hotel and would highly recommend it.
April 20, 2015
Rated 4 out of 5 by Luke2510 This hotel is very pleasant
The quality of the food in the lounge is average, the service was poor on two occasions.
The room was good, but no space to hang clothes. TV quality average. Bed excellent.
There is a mall connected to the hotel, which is very convenient.
March 30, 2015
Rated 5 out of 5 by Mary40 Happily surprised
I was fearful of booking due to some negative reviews and worried that the room was going to be shabby, old and moldy. To my surprise, my club room was clean, new, and modern. I am glad that I decided to stay since the staff and the hotel exceeded my expectations. Thank you!
February 16, 2015
Rated 2 out of 5 by Blackwood Disappointing
Despite a great stay previously, this stay was frustrating from start to finish. Failed to link two (one-night) bookings as requested, forcing me to loose out on SPG's new two night promo. Lacklustre SPG recognition (even failed to offer the usual points amenity). Failed to respond to my request for Green Choice. Had to go back to front desk to get new keys, and leave yet another credit card after the first night (even though front desk assured me I wouldn't have to do this). Unable to retrieve phone messages. Red phone message lights blinking all night disturbed my sleep. Grumpy hotel operator. Unhelpful front desk. All in all, multiple irritants on a very busy business trip, spoiling good location & value.
January 16, 2015
Rated 5 out of 5 by Willyg41 Great Expectations
Brought my son on a three night Dr's appointment trip to St. Joe's Hospital and stayed at the Sheraton on King St. Hamilton, ON. Quality service, Quality cleanliness and above all Quality decor. I was amazed, signed up for the Starwood Preferred Guest Rewards Program and plan to make quick use of it. Thank you to the staff.
December 21, 2014
Rated 5 out of 5 by girlsnight2014 This hotel was exceed all my expectations
It was very clean, spacious, with excellent amenities. It anticipated most everything I required for my stay away from home.
December 8, 2014
Rated 1 out of 5 by Whydoyouneedone no
I am a Platinum Amex and Starwood Member
I booked a club floor room with a king bed and was given 2 beds on the 14th. When I checked in there were no towels or bath mat. I complained to the chamber person –she gave me 2 bath towels –no hand towels,face or bath mat, saying that they had not come back from the laundry –it was 3 pm., but that she would put them in our room when they arrived. Never did. I complained to the front desk – not very sympathetic -they apologized, gave me 500 points –BUT no towels.
Sheet on one of the beds was badly stained with red ( wine ?). No shampoo .Carpets in the hall were stained. Overall –VERY poor .I will not return
December 8, 2014