Rated 2 out of 5 by Sandra18 Management needs improvement
Our hotel room was clean and spacious, however there were no towels in the room when we entered. We needed to get ready for the wedding so we called the front desk for towels but we did not receive any. My boyfriend finally went down to the front desk to talk to them directly; they were not very helpful and gave him excuses for why we could not be helped quickly. Eventually a worker came to our room with only 2 towels. We never received any more towels during the duration of our stay, although we told them that our room came with ZERO towels.
In the morning there was a miscommunication about where the complimentary breakfast was located. We asked a staff member where the breakfast was, and was directed to the restaurant. After eating, we got up to leave but was told that we had to sign the bill -- the breakfast was not free. We were misdirected to the wrong place, as the complimentary breakfast was on a different floor level. Fortunately, one of the restaurant servers resolved the issue and refunded our bill.
Our experience at the hotel was not a good one, and we experienced unnecessary frustrations on a weekend that was supposed to be enjoyable and relaxing.
August 25, 2014
Rated 4 out of 5 by erghammer as advertized
Overall, the place looks a bit worn and tired, but no major complaints. We stayed on the club level and the room was nicely furnished and comfortable. The complimentary breakfast here was as good as any I've ever had at a Sheraton. We love the fact that this hotel is dog friendly!
August 16, 2014
Rated 5 out of 5 by manontherun sheraton Hotel stay
I find the staff very cheerful and helpful. This hotel always graciously accepts to print my bill on request. Has excellent staff who make you feel welcome in the concierge and bar and lounge areas.
August 15, 2014
Rated 3 out of 5 by JJM66 The breakfast buffet was AWFUL
I decided to upgrade to a "Club Level" room so that the breakfast buffet would be included in our rate for simplicity's sake. What a horrible idea. First, there was no meat whatsoever. The eggs were reconstituted from powder and were inedible. A "make your own waffle" setup was OK but there was only ONE waffle iron available so the wait to use it was ridiculously long.
August 11, 2014
Rated 2 out of 5 by Anonymous14 Average Hotel
Stained sheets, leftovers in the fridge, uncomfortable beds, noisy environment
August 12, 2014
Rated 5 out of 5 by mooloo Consideration always shown
The hotel is beautiful, I love the pool. But I especially appreciate the staff, who have accommodated our request for a specific room location. The view of Hamilton Harbour is a very special part of our stay. Thank you.
August 11, 2014
Rated 5 out of 5 by rotiman SATISFACTION
We certainly enjoyed our stay although short.
The hotel was clean,staff very responsive and
August 8, 2014
Rated 4 out of 5 by BravoConner This hotel is interesting
The first remark I must make is that I have always found the staff to be eager to help, friendly, professional, and courteous. I don't think I could ask anything more of them.
The rooms are certainly serviceable, if a bit sparse. Beds are comfortable and warm. I am just a little perplexed as to what the "preferred guest" status refers to, when there are no truly useful functions like a mini fridge to keep some items cool, or a fan, or even a second set of drawers that we got last year. There is the nice view I suppose, but personally I am a bit of a nervous wreck in elevators so a lower level would've been preferred, but that is just me.
July 21, 2014