Rated 5 out of 5 by JeanneB Sheraton Hamilton Lobby
A great overnight stay. The renovated lobby looks very nice. A definite improvement from its past.
The Thanksgiving Turkey dinner was delicious; I recommend other guests try it.
October 13, 2014
Rated 4 out of 5 by Humber Good Club Floor Value
This was a repeat stay for us.
We had booked a Club Floor Package which included the use of the Lounge and Parking.
We arrived late so couldn't checkout the Lounge in the evening but did use it for breakfast the next morning.
The room was good on the Club Floor, well appointed and quiet but the breakfast offering was average.
September 30, 2014
Rated 3 out of 5 by Tangobango No internet connectivity
Nice rooms, good bar and restaurant with acceptable prices. Unacceptable internet connectivity. Didn't work in room or lobby. True for me and all of our party of 17 rooms. Wouldn't stay here again for this critical weakness.
September 22, 2014
Rated 3 out of 5 by eventgal pay attention to details
When I arrived at my room it reeked of men's cologne. The bathroom smelled so strongly of cigarette smoke that I had to use my own air freshener to make it tolerable. Cleaning staff left previous guest's toiletries on the bathroom counter. There needs to be more front desk agents during peak check-in times 3 - 6 pm. I had to wait in line for almost 20 minutes and I could see other guests becoming quite agitated as well. When I complained to the front desk agent about the state of the room she offered me a certain amount of SPG starpoints and then in the end actually gave me significantly less.
August 28, 2014
Rated 5 out of 5 by RHall381 Loved the Club Floor
Stayed on the 17th floor, Club Floor, with the free breakfast and snacks. That in itself was wonderful, but the room was amazing. The beds and pillows were the most comfortable I've ever slept on! The only complaint I would have is that there is no air conditioning in the bathroom, so it never really stopped being "steamy" in there, as the exhaust fan was not the greatest. Other than that, perfection!
May 7, 2013
Rated 5 out of 5 by Michael862 Wonderful Hotel in Downtown Hamilton
My family and I (2 kids, 2 adults) stayed here for the weekend. We stayed on the Club Floor which has a very nice lounge and a nice breakfast spread included. Parking was easy and reasonably priced. Staff was excellent. I would stay here again in a heartbeat if I had to come to Hamilton again!
July 26, 2012
Rated 4 out of 5 by wedguest Conveniently located in downtown Hamilton
Hotel is conveniently located and has been recently updated. Staff are friendly and accommodating. Had breakfast in the club lounge and there was only one lady looking after the entire lounge. You need to have at least someone else in there assisting her. She tried her best but it is too much for one person on a Sunday morning. Every table was taken between 9-10am
September 2, 2014
Rated 5 out of 5 by Blackwood Flawless stay
Great value. Excellent SPG member recognition. Service and staff were outstanding, from pre-arrival, to front desk to Club lounge. All in all, a perfect stay, at a well located property. Well exceeded my expectations, and I would not hesitate to return.
September 4, 2014