Sheraton Hamilton Hotel

  • 116 King Street West
  • Hamilton,
  • Ontario
  • L8P 4V3
  • Canadá
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Rated 3.8 out of 5 by 236 reviewers.
Rated 4 out of 5 by This hotel is interesting The first remark I must make is that I have always found the staff to be eager to help, friendly, professional, and courteous. I don't think I could ask anything more of them. The rooms are certainly serviceable, if a bit sparse. Beds are comfortable and warm. I am just a little perplexed as to what the "preferred guest" status refers to, when there are no truly useful functions like a mini fridge to keep some items cool, or a fan, or even a second set of drawers that we got last year. There is the nice view I suppose, but personally I am a bit of a nervous wreck in elevators so a lower level would've been preferred, but that is just me. July 21, 2014
Rated 5 out of 5 by hamilton sheraton review i found this property to be very good/great! i was thoroughly impressed with the staff and the fitness center facilities. i do recommend that you use blackout curtains for your rooms, that COMPLETELY COVER THE WINDOW, for those of us who are day sleepers. (I am an airline pilot who flies at night and stay at your property during the day.) July 25, 2014
Rated 5 out of 5 by HOTEL IS IN A NICE CENTRAL LOCATION EVERYTHING WAS TAKEN CARE OF FOR OUR LATVIAN SONG AND DANCE FESTIVAL. THINGS RAN SMOOTHLY IN THE HOTEL AND IN ALL THE ACTIVITY ROOMS. IT WAS WELL PLANNED AND NO SHORTAGES APPEARED AT ANY TIME. ACCESS TO THE BELOW STREET LEVEL CONCOURSE SHOPPING IS VERY HANDY RIGHT FROM THE LOBBY. July 10, 2014
Rated 3 out of 5 by Poor planning diminished experience Was in the area for a local convention that took place at a center connected to this hotel. The location was really convenient, and the hotel sits right next to a mall with food and other stores, making it easy for visitors to find places to eat and shop. The hotel did not seem prepared to handle the influx of people for the convention, however. After late-night events, hundreds of people would be looking to return to their rooms at the same time, and the only way to get to the floors with rooms on them (3-18?) was by the elevators, of which there were 3, only two of which worked at the time. Many people waited almost half an hour to catch a ride up. There is no stair access to the upper floors. Since I was on floor 5, I was willing to walk up, as were many others, but that option simply wasn't available. The next day, I waited a similar amount of time to catch an elevator down to the ground floor to check out, and then I had to wait again to get one of the two staff members to check out. The hotel was obviously not designed or prepared for events such as this. July 21, 2014
Rated 4 out of 5 by Great Stay This Hotel was nicely renovated, great staff, great food,great stay. July 20, 2014
Rated 3 out of 5 by More Personal Touch Need This hotel has a great wine bar. It had a shopping area and restaurants connected to the hotel. It was beautiful inside and offer a variaty of things. How ever the staff seemed cold and unfriendly. It seem like we were intruding on them. July 16, 2014
Rated 4 out of 5 by Decent Hotel Overall, the stay was okay. The front desk staff were very good to deal with. The only issues were with the room itself. First, we didn't fully notice until the second day, but the A/C cooled the room, but it didn't seem to remove the moisture or humidity...so it basically just made the room feel cool and damp. And secondly, the maid didn't seem to do much when she came. She just seemed to make the bed...nothing more. (no removal of the garbage...no fresh towels - so we grabbed some from the pool area....and no new soaps or shampoo) Mainly little things, but they add up, and affect the overall experience. July 2, 2014
Rated 1 out of 5 by This hotel has seen better days Having to take two elevators to get from room to garage is shonky and inconvenient. The facilities were adequate but nothing to write home about. The general feeling I got was that the Sheraton is tired, worn out, jut barely holding on. You got my name wrong and would not correct it. It was next to impossible to hook up the computer. The exhaust, if any, in the bathroom, was inadequate. The air conditioner set up frigid streams of air. The bed was too high and too hot.. The choice of meals in the restaurant felt cramped. In the restaurant, that high step that every guest is asked to "watch out for" .... what kind of architecture is that? Bargain basement? I was at the hotel during a song festival, with many events taking place at the convention centre to which a bridge connects. Your staff were unable to get the door open for an event on the first day, which no doubt cut attendance to this event; it was an optional one with no set entrance fee so that seeing the door locked, some potential attendees most likely gave up trying to get to it. Altogether, it wasn't exactly a total disaster but as hotels go, mighty close to it. July 12, 2014
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