Rated 3 out of 5 by CAyyz Not up to usual Sheraton Service standards
Well kept rooms and very good room service and cleaning but the rest of the staff were indifferent or at best mildly interested. Oh but I must say the fitness equipment is just great!
June 1, 2016
Rated 5 out of 5 by 7521 Sure I recommend this hotel
City center location, CHECK
Comfortable and spacious room, CHECK
Nice lounge with pleasant food, CHECK
Responsive staffs, CHECK
I know is not the best in any given way, but there just nothing goes wrong with this hotel.
May 6, 2016
Rated 4 out of 5 by TBRHLR Good but...
The hotel was clean and welcoming. Rooms were lovely. Lounge and restaurant food and drinks were very good. The lounge bar was understaffed for the amount of guests at the hotel. The bar staff itself was absolutely excellent. The problem was there weren't enough to meet the needs of the crowd. There were a few large conferences at the hotel and it seems that wasn't considered when staffing the bar and lounge. The staff worked tirelessly at attempting to meet the needs of guests but due to being understaffed, service was lacking immensely. This is not a staff performance issue. This is a management issue with not recognizing the events and understanding the need.
May 3, 2016
Rated 3 out of 5 by Krid This hotel is o.k..
For my purpose everything was o.k..
I missed an breakfast buffet.
April 24, 2016
Rated 2 out of 5 by agata1234 great location, but needs some fix ups
Hotel is located in great location in downtown core. I am giving a two star rating, however, for the following reasons:
- room (301) was clean enough but there was a light cover missing and some stains on the sheet, slow internet access...
- neighbours were extremely loud throughout the day/night (phone ringing constantly, music playing constantly)
- there were literally tons of children running in and out of the elevator pressing buttons, running down the hallway and bumping into me as I made my way around the hotel/lobby area. Very annoying - not sure where their parents were?
- lobby was consistently packed with people...
April 19, 2016
Rated 5 out of 5 by jgr6 Great stay
We were in Hamilton to see a concert at the First Ontario center. We were given a suite on the 18th floor. We thought it would be nice , but it exceeded our expectations with size, comfort and amenities. We also brought our dog with us, and were pleased with the dog bed provided, baggies, and food dishes that had a mat on it that stabilized the dishes so they would not bang around and bother neighbors. we were on a club floor and took advantage of the club lounge. Both the Hors d'oeuvres and the breakfast was excellent. The only slight issue was that house keeping should check and make sure the alarm clocks are not set from the previous guests. we were awoken at 5.5am by a very loud Rolling Stones song.
February 24, 2016
Rated 5 out of 5 by WhitbyHockey07 great customer service
hotel staff was very friendly & attentive, quick response time when put to the test
February 22, 2016
Rated 5 out of 5 by Blib20000 Wonderful staff
The staff at Sheraton Hamilton were terrific. Having experienced a medical emergency there, they were fantastic in coming to my room and assisting me.
January 17, 2016