Rated 5 out of 5 by DiPax An amazing experience
I am a Chartered Accountant who attended a tax conference held at your facility on Feb 4, 2012. I am also the proud mother of a 7 week old little girl - who had to remain home for the day with a babysitter. As I am still nursing, I packed my breast pump and a cooler with ice packs so I could slip out of the conference into the bathroom to pump as necessary.
Unfortunately, upon arriving, I realized that there was no outlet in the bathroom to plug my pump into! I went to the front desk and explained my dilemna, and asked if there was an empty conference room I could use, or at the very least, a quiet hallway that I could use my cover-up and pump there. Lena was more than helpful! She not only found me a quiet place - she was able to provide me with a room in your hotel where I could go as needed.
As an SPG member, Starwood has always been - and continues to be - our number one choice when we travel; and to be taken care of in this fashion when I wasn't even travelling made me feel so valued as a customer! What makes me even more proud to be a member of this program is that Lena didn't even know I was a member! She saw me as a random individual asking for help - and took care of me regardless of my membership status.
Thank you Sheraton Hamilton for looking after me - even though I was only 30 minutes away from home! You made me feel so comfortable and made the first day away from my daughter so much easier!
February 4, 2013
Rated 1 out of 5 by Szal73 Not Good
I was in room 1609 and at 6:20 am I was awakened by the sound of tables and chairs being dragged across the floor in the room above me on the 17th floor which turned out to be the club lounge. This went on for almost 3 hours. When I mentioned this to the clerk I was told "oh they're suppose to have thingys on the bottom of the furniture to keep the noise down". Apparently hotel management knew this was a problem and never followed up on their cleaning team to make sure that their instructions were being followed. Being that we had gone to a concert the night before and were out late being awoke at 6:20am made our stay a very unpleasurable experience.
October 20, 2013
Rated 2 out of 5 by Mamma2 I see you're tying..
It's clear that there have been improvements made in the lobby and that area, but it's the rooms that need the greatest attention.
In the first room I had, it felt dirty and just plain worn out. Walls were so thin, there may as well have been none. Got changed to the 10th floor. The porter who came to help me was wonderful and courteous.
Up here it was much better, but the water stains and other stains were hard to ignore. Even a picture in the room showed water damage in the matting inside the frame. I tripped over a torn rug in the middle of the hallway and was just not impressed. Certainly has competition up the street.
May 12, 2014
Rated 5 out of 5 by NikolaArgyll Remembrance
Came to Hamilton to honour the memory of Cpl Nathan Cirillo of my regiment, the Argyll & Sutherland Highlander's of Canada, at the Officer's Mess dinner. I looked all around for a poppy and asked where I might find one. The staff promptly gave me one. Topped off the whole experience! Great place. Will come again.
November 9, 2014
Rated 2 out of 5 by Toronto0160 Hotel needs to have a "quiet floor"
We reserved with a request for a quiet room. I called a couple days before our arrival to ensure the staff knew of the quiet request. We checked in making sure we were getting a quiet room. When we saw the activity and noise on our floor, we asked to be moved - hotel was supposedly full. At no point did anyone mention the 400 students staying on all 16 floors, getting "ready" for their formal (until 2am). I finally was told what was going on by 2 cops walking the hallways at 1:30am.
I think that if "filling rooms at all cost" is the priority of Sheraton, instead of indicating they wouldn't be able to fulfill by request, I don't need to be a guest at Sheraton anymore.
March 24, 2014
Rated 2 out of 5 by jonnodeveon The check in and check out very poor
I had a confirmed reservation for three nights. It took 12 minutes to find the reservation and allocate the same room for all three nights. The computer failed to read my credit card and as such the room keys failed to work. So back from 17th Floor to start again. This is my second stay at the hotel and the second time the computer failed. After two nights the system checked me about anf billed my credit card. It took far too long to sort out this error and have my third night confirmed.
The service in the restaurant was poor especially as there were only two groups. Mine and one other
I will never stay at this hotel again. The staff need training in the use of systems
August 12, 2013
Rated 3 out of 5 by eventgal pay attention to details
When I arrived at my room it reeked of men's cologne. The bathroom smelled so strongly of cigarette smoke that I had to use my own air freshener to make it tolerable. Cleaning staff left previous guest's toiletries on the bathroom counter. There needs to be more front desk agents during peak check-in times 3 - 6 pm. I had to wait in line for almost 20 minutes and I could see other guests becoming quite agitated as well. When I complained to the front desk agent about the state of the room she offered me a certain amount of SPG starpoints and then in the end actually gave me significantly less.
August 28, 2014
Rated 4 out of 5 by Jman94 Decent Hotel
Overall, the stay was okay. The front desk staff were very good to deal with. The only issues were with the room itself.
First, we didn't fully notice until the second day, but the A/C cooled the room, but it didn't seem to remove the moisture or humidity...so it basically just made the room feel cool and damp.
And secondly, the maid didn't seem to do much when she came. She just seemed to make the bed...nothing more. (no removal of the garbage...no fresh towels - so we grabbed some from the pool area....and no new soaps or shampoo)
Mainly little things, but they add up, and affect the overall experience.
July 2, 2014
Rated 5 out of 5 by kabo1 overall good/parking woes though
It was a lovely stay in Hamilton, Ontario. I had pre-paid the parking with the hotel at $9.99 for the one night but was surprised to be told by the lot that I had to pay $21 . I assumed there had been some sort of error and I really did owe this and paid. The parking attendant then told me that if I DID pay the parking, I'd have to go back up to the lobby and come back with proof. I was limited on time and could not do this. It did turn out that I ended up[ paying BOTH the $9.99 with the hotel AND the $21 with the parking lot. Better communication needs to happen between the parking garage and hotel.
May 16, 2014
Rated 5 out of 5 by Trish1219 only down side
Would have felt better if there was not a charge for parking. Did not pay for parking at your hotel on USA side.
Otherwise everything else was A. O. K.
November 3, 2014
Rated 4 out of 5 by NicJi2014 Great hotel and staff
My son and I stayed 1 night for a business trip and we were both impressed with the hotel and staff. A special mention and thank you to Danya in the Loft lounge who made us feel right at home.
November 1, 2014
Rated 4 out of 5 by RJS1226 Sheraton Hamilton
It was a very busy on the nights I stayed due to an in hotel sales seminar. I enjoyed the food and would stay again when I am in the area. Staff were very professional and attentive.
November 1, 2014
Rated 3 out of 5 by bucayfaradji This hotel needs to be more clean for what they charge
I paid a high amount for staying one night at this hotel and my surprise was to find clipped nails all around on the night table, long hair on the bed sheets and pillows same as in the shower. As well if you are a guest from the hotel and for you pay you should have free parking and not to pay for it. plus if I am staying in this hotel and already was paid in full why not start taking that amount into my SPG account. In general I am not 100% satisfied and even sure if I would stay over this hotel once again since this was my first time staying at a Sheraton hotel and the experience was quite poor.
November 10, 2013
Rated 3 out of 5 by KiKi007 Clean Room
The check in experience was friendly quick and efficient. Our room was pretty clean with the exception of the mildew growing in the shower.
We often choose to stay at the Sheraton because their Perfect Sleeper beds are so comfortable. However, the mattress on the bed in our room was cleary not the mattress we have grown to appreciate. The mattress was terrible.
Another opportunity for improvement would be the shower experience. The shower heads look very lovely, however, the pressure in our room was so low that ever setting just trickled out. It made it very difficult to wash my hair.
October 31, 2012
Rated 2 out of 5 by weekendstayer Basic hotel
Chagall's is a recommended restaurant on Sheraton's web site, we e-mailed them directly for reservations and did not get a reply. Finally we called in the afternoon and were told they were booked and we should have contacted them earlier, then they sent us an e-mail stating they were booked. There are not many places to dine and the connection to Jackson Square Mall is a negative to say the least. The overall stay does not meet the price, it should be a basic rate hotel. Fortunately there are new accommodations being developed in the area.
The staff was fine the room a little dated.
February 10, 2014
Rated 1 out of 5 by johnnylarue not valued
In short, staff coould ve cared less that we where guests at their hotel. Any request for information or service was met with disinterest and indifference ( with the exception of our check in experience). Our prearrival request for extra pillows was questioned and then ignored, our dining experience was a disaster only marginally saved by the hostess. We sat at the table 25 mins prior to having our order taken and waited 35 mins to get our drinks (after an additional request!!!!). The food was good , but impossible to enjoy after the ordeal we went through and we had to eat in a rush after waiting so long to begin....
I will be re visiting my loyalty programs and considering other options in the future.
April 13, 2014
Rated 1 out of 5 by MartinJr Poor hotel, dissapointed stay
Hard to recommend, nothing fancy in this hotel. Probably the worst of all Sheraton's i stayed in.
Old furniture in the room, staff unfriendly and not well informing (i got voucher for a drink but got misinformed on bar hours opening time), in the room there was only couple of bottles of water (no mini-bar). Good thing parking was free, at elast I think so now because I got 4 statements from this Hotel so far and I'm not sure if they are done... also I haven;t feel anything special as being SPG Gold member. I wouldn't recommend this place, look around for something different.
June 23, 2014
Rated 4 out of 5 by canucktrio enjoyed my stay
I had a corner room on the top floor. Very good view and a nice large room. I found the lighting a bit poor. Older tri light fixture fitted with a spiral energy saver bulb should get a proper tri light energy saver bulb to allow brighter environment, or simply upgrade the lighting fixtures. Same with the bathroom.
The bed was very comfortable. The furniture was a bit worn, but acceptable. The carpet wasn't so nice, but OK.
The hotel has a nice pool and exercise room, and an enjoyable sun deck outside the pool area (on the 3rd floor). Staff were friendly.
The highlight of my stay was an impeccably nice lounge on the 17th floor. A simple but really good hot breakfast and a wonderful attendant.
I would stay again.
October 4, 2013
Rated 3 out of 5 by Disappointed1985173272 Staff Needs Work in Public Relations
I would like to say that I was highly disappointed in the staff at the Sheraton Hamilton. The front desk staff were very unfriendly and I waited nearly 10 minutes to check-in. There were two desk clerks and only one person checking-in ahead of me. When I asked the 2nd clerk to check me in, she said, "I am in the middle of something".
Secondly, the staff at the Sunday Morning brunch were highly unfriendly and would not go out of their way to serve us. We had to get our own coffee and coffee cups.
Not a Sheraton I would return too. If ever return to a Sheraton hotel.
July 25, 2012
Rated 2 out of 5 by nbc1 Hotel needs improvement
When I came to visit the hotel 2 years ago, I was told it would be fully renovated for my conference, it was not. I also had told my first rep of 3 (they kept leaving the hotel) that I wanted my VIP on the club floor - most of them were other floor but the 17th. When I finally received club passes for them - 1 of them had to wait 2 days. The week day house keeper was extremely wonderfully, but the weekend one kept coming into our room on Sunday telling us we had to leave, even though we had reservation until Monday. More than disappointed with The Hamilton Sheraton.
June 1, 2012
Rated 3 out of 5 by Kathyr Room Cleanliness
Our room was not cleaned very well, hair in the shower, hair on the chair. I do not think the cleaning staff took the time needed to clean this room right. Also, the movie channels would not work during our stay, so we called front desk and we were told they cant fix it but we will give you a credit for your room service which was only coffee, but was still good with us. When it came time to check out the lady that checked us out was not very pleasent and was not going to credit us for our coffee. She eventually gave us the credit but not before she gave us some attitude about it. This is the second time I have stayed at this particular hotel and both times it has not been up to expectations for cleanliness or service.
February 25, 2013
Rated 5 out of 5 by Mitch40 A very good experience
The hotel has been upgraded, and the room was big, the bed was very comfortable and the night was quiet and let us sleep. Very good all around.
October 20, 2014
Rated 2 out of 5 by Disgruntled2222 Disappointed
I booked a Club Room as I always do - I have stayed here a lot for business reasons. I could not believe that there wasn't a single picture on the walls! The furniture was old and scratched. My friend who checked in later than I did was put in a non club room. Beautiful newly appointed room brand new furniture, etc. I left feeling treated very badly - I'm a Starwoods member and stay at this and other Sheraton hotels regularly and I was tricked into believing that I was staying on the best floor when that is obviously NOT the case. Very, very disappointing!
November 1, 2013
Rated 5 out of 5 by Pappy5150 Great Hotel
only complaint little to no hot water in am?????
May 13, 2013
Rated 2 out of 5 by steven22 good building bad staff
One of the worst stays I’ve had, Waiting in line for 30 min to check in. They had the name wrong for the person I was staying with had to wait for a manager to come to approve the change from “fank to French” 2 of the 3 elevators didn’t work. Had to wait in line again for that as you can only use the stairs in a emergency. Cleaners didn’t take time to clean the coffee circles of night stand. Waited 30 min at the restaurant to be served she kept saying she would be right back but didn’t come back to take our order by the time she took our order the kitchen had closes. Fire alarm going off for 2 hours staff not sure if it was safe to go to our rooms or not. Wonderful building/ location but the rude staff ruined it for us. Wont be back
January 8, 2014
Rated 2 out of 5 by BandE Cheap window coverings ruined my stay
The room was nice, the bed was comfy and everything seemed clean however I was disappointed that the windows had cheap coverings on them that completely ruined the experience. We were awake at 6AM because of the cheap drapes that didn't block out any of the light. What a waste of money, this was our first time in a year to have a full nights sleep without a baby and it was completely ruined as we were up at 6AM when the light came glaring in the window. Both my wife and I were very disappointed and feel like we wasted our hard earned money and time.
August 13, 2013
Rated 5 out of 5 by JeanneB Sheraton Hamilton Lobby
A great overnight stay. The renovated lobby looks very nice. A definite improvement from its past.
The Thanksgiving Turkey dinner was delicious; I recommend other guests try it.
October 13, 2014
Rated 2 out of 5 by Ruth25 Noisy hotel three star at best
I paid an extra 20 dollars for a corner room on the fifth floor. The walls were paper thin and we got little sleep because of intense banging on the floor above and partying and shouting in the hall after midnight. When we called guest services they claimed that they would send security but the noise continued, there was no follow-up and more importantly no apology. When I mentioned this to the front desk , I thought the least they could do was to refund the 20 dollar surcharge but instead they elected to provide me with 1000 SPG points.
October 7, 2013
Rated 4 out of 5 by Humber Good Club Floor Value
This was a repeat stay for us.
We had booked a Club Floor Package which included the use of the Lounge and Parking.
We arrived late so couldn't checkout the Lounge in the evening but did use it for breakfast the next morning.
The room was good on the Club Floor, well appointed and quiet but the breakfast offering was average.
September 30, 2014
Rated 3 out of 5 by Whippletree Poor IT support
On check-in I requested wi-fi in my room. As soon as I unpacked I tried to connect my iPad but was not successful. Then tried my Nexus and still no luck. I contacted Guest Services, was transferred to IT but continued in a phone loop for 5 minutes, called back to Guest Services and asked then to have IT support call me. Tried two more times in the evening and they could not contact the IT support.
Never did get a connection in my room!! Having a connection was VERY important to me but all I received was free parking in exchange!!!
January 15, 2014