Rated 3 out of 5 by Kathyr Room Cleanliness
Our room was not cleaned very well, hair in the shower, hair on the chair. I do not think the cleaning staff took the time needed to clean this room right. Also, the movie channels would not work during our stay, so we called front desk and we were told they cant fix it but we will give you a credit for your room service which was only coffee, but was still good with us. When it came time to check out the lady that checked us out was not very pleasent and was not going to credit us for our coffee. She eventually gave us the credit but not before she gave us some attitude about it. This is the second time I have stayed at this particular hotel and both times it has not been up to expectations for cleanliness or service.
February 25, 2013
Rated 2 out of 5 by nbc1 Hotel needs improvement
When I came to visit the hotel 2 years ago, I was told it would be fully renovated for my conference, it was not. I also had told my first rep of 3 (they kept leaving the hotel) that I wanted my VIP on the club floor - most of them were other floor but the 17th. When I finally received club passes for them - 1 of them had to wait 2 days. The week day house keeper was extremely wonderfully, but the weekend one kept coming into our room on Sunday telling us we had to leave, even though we had reservation until Monday. More than disappointed with The Hamilton Sheraton.
June 1, 2012
Rated 1 out of 5 by qxwy This hotel has seen better days
Having to take two elevators to get from room to garage is shonky and inconvenient.
The facilities were adequate but nothing to write home about. The general feeling I got was that the Sheraton is tired, worn out, jut barely holding on.
You got my name wrong and would not correct it.
It was next to impossible to hook up the computer.
The exhaust, if any, in the bathroom, was inadequate.
The air conditioner set up frigid streams of air.
The bed was too high and too hot..
The choice of meals in the restaurant felt cramped.
In the restaurant, that high step that every guest is asked to "watch out for" .... what kind of architecture is that? Bargain basement?
I was at the hotel during a song festival, with many events taking place at the convention centre to which a bridge connects. Your staff were unable to get the door open for an event on the first day, which no doubt cut attendance to this event; it was an optional one with no set entrance fee so that seeing the door locked, some potential attendees most likely gave up trying to get to it.
Altogether, it wasn't exactly a total disaster but as hotels go, mighty close to it.
July 12, 2014
Rated 4 out of 5 by latfiddler Great Location for Latvian Song Festival
The Sheraton Hamilton was ideally suited for the 4 day Latvian Song Festival.
All the venues were within walking distance. Plenty of good restaurants and outdoor activities within easy reach by foot or bus.
July 8, 2014
Rated 2 out of 5 by Disgruntled2222 Disappointed
I booked a Club Room as I always do - I have stayed here a lot for business reasons. I could not believe that there wasn't a single picture on the walls! The furniture was old and scratched. My friend who checked in later than I did was put in a non club room. Beautiful newly appointed room brand new furniture, etc. I left feeling treated very badly - I'm a Starwoods member and stay at this and other Sheraton hotels regularly and I was tricked into believing that I was staying on the best floor when that is obviously NOT the case. Very, very disappointing!
November 1, 2013
Rated 2 out of 5 by steven22 good building bad staff
One of the worst stays I’ve had, Waiting in line for 30 min to check in. They had the name wrong for the person I was staying with had to wait for a manager to come to approve the change from “fank to French” 2 of the 3 elevators didn’t work. Had to wait in line again for that as you can only use the stairs in a emergency. Cleaners didn’t take time to clean the coffee circles of night stand. Waited 30 min at the restaurant to be served she kept saying she would be right back but didn’t come back to take our order by the time she took our order the kitchen had closes. Fire alarm going off for 2 hours staff not sure if it was safe to go to our rooms or not. Wonderful building/ location but the rude staff ruined it for us. Wont be back
January 8, 2014
Rated 5 out of 5 by Pappy5150 Great Hotel
only complaint little to no hot water in am?????
May 13, 2013
Rated 2 out of 5 by BandE Cheap window coverings ruined my stay
The room was nice, the bed was comfy and everything seemed clean however I was disappointed that the windows had cheap coverings on them that completely ruined the experience. We were awake at 6AM because of the cheap drapes that didn't block out any of the light. What a waste of money, this was our first time in a year to have a full nights sleep without a baby and it was completely ruined as we were up at 6AM when the light came glaring in the window. Both my wife and I were very disappointed and feel like we wasted our hard earned money and time.
August 13, 2013
Rated 5 out of 5 by LVDzSv Very responsive!
Had some odd requests (including the need to borrow crutches after sustaining an injury!) and they were all met quickly and with a smile.
July 7, 2014
Rated 4 out of 5 by Miserablemack This hotel has always been my favourite when staying in Hamilton as we stay there during our tournaments every year.
When the fire alarm went off at 5 a.m. it was a little scary. Waiting a long period of time to hear the all clear which never came just the Fire dept.is here stand by for further info. Never heard them to say everything is ok, then just before we checked out a letter was put under our door saying they were sorry for the alarm
Also your painters were painting the only exit that people had to get down the stairs I know some people just walked on the wet paint and kept on going. It was upsetting to say the least.
April 27, 2014
Rated 2 out of 5 by Ruth25 Noisy hotel three star at best
I paid an extra 20 dollars for a corner room on the fifth floor. The walls were paper thin and we got little sleep because of intense banging on the floor above and partying and shouting in the hall after midnight. When we called guest services they claimed that they would send security but the noise continued, there was no follow-up and more importantly no apology. When I mentioned this to the front desk , I thought the least they could do was to refund the 20 dollar surcharge but instead they elected to provide me with 1000 SPG points.
October 7, 2013
Rated 5 out of 5 by Spraggu This hotel was great
The hotel was clean and extremely comfortable. The pool was great for the kids, the mall was great for shopping and the staff were fantastic. From the front desk staff (Jessica) she was amazing to the guy who delivered the fridge to our room. They were all very helpful and very friendly :)
hotel was great !
June 24, 2014
Rated 3 out of 5 by Whippletree Poor IT support
On check-in I requested wi-fi in my room. As soon as I unpacked I tried to connect my iPad but was not successful. Then tried my Nexus and still no luck. I contacted Guest Services, was transferred to IT but continued in a phone loop for 5 minutes, called back to Guest Services and asked then to have IT support call me. Tried two more times in the evening and they could not contact the IT support.
Never did get a connection in my room!! Having a connection was VERY important to me but all I received was free parking in exchange!!!
January 15, 2014
Rated 3 out of 5 by ElanaRS mostly good but ....
Overall for the area I would most likely return.
Your new decor is quite lovely but you fall short on a few key items.
I appreciate most hotels are trying to be green but club level rooms should always have 2 complete sets of towels.
2 ply toilet paper would be very nice.
The new drapes come short of the window and room 1821 greeted me with a blast of sunlight at the crack of dawn Sunday morning.
June 11, 2014
Rated 5 out of 5 by LadyLeigh Great Service
The staff was friendly and the level of service they provided was impeccable. They went above and beyond my expectations.
July 1, 2014
Rated 5 out of 5 by E30Girl Great Service
Stayed here for two night for my brothers wedding and it was fantastic. First night was the bridal party and the second night after the wedding. Anything and everything we needed was taken care of the staff was very organized and attentive. Hotel was very clean and upscale compared to another downtown Hamilton hotel I stayed in last year for another wedding. I would absolutely recommend this to anyone who needs a hotel in the area.
May 29, 2014
Rated 4 out of 5 by sugarlandscottsdale One night stay in Hamilton Sheraton
Good hotel downtown and close to businesses. I was surprised to be charged $13 for a 6oz glass of cheap cab Sauv. in the club lounge on the 17th floor.Even high end restaurants in Toronto do not charge that. You should at least post the prices of your drinks in the lounge before offering them to unsuspecting guests. Just as you do your non-complimentary water in the rooms.
June 11, 2014
Rated 5 out of 5 by Moestewart99 Exceeded expectations
We stayed at the Sheraton in Hamilton to overnight while participating in the Enbridge Ride to Conquer Cancer. Jessica greeted me at check in and recognized me from a pervious email. She was extremely helpful. The room was very quiet and the beds were amazingly comfortable. The pool and hot tub were great and the outdoor area with lounge chairs was an unexpected surprise.
June 9, 2014
Rated 4 out of 5 by YYZ1964 Getaway weekend
This was our first visit to this Sheraton location. I was pleasantly surprised and thankful at the closeness to the proximity of the area we needed to visit. We were going to the RUSH concert and from the internet description the walk to Copps Centre seemed much further. I would say that the hotel is almost attached to the venue. Very much closer than described. Very glad that it was so close! The pool area was beautiful. The atmosphere of the restaurants was excellent!
We are hoping to return again in the near future.
July 7, 2013
Rated 5 out of 5 by Pickle8 Home away from home!
We always book 2 rooms & stay here when visiting our son. This visit it was my birthday & the pool & pool room were too cold to swim (our favorite part!) the 1st night! When I called to wine, the staff went above & beyond to fix the issue! Thank-you! They took $40 off each room for that night & the next day the pool & room were AWESOME & warm! When we got back from dinner there were 2 gorgeously delicious pieces of cheesecake waiting for us with beautiful birthday wishes!! Thanks for everything from all us Pickles!!!
January 11, 2014
Rated 5 out of 5 by JeanneB January 31 - Wear Pink For Jeanne!
I decided to declare my Birthday as “Wear It Pink Day”! I cannot think of a better way to celebrate life than launching my fundraising for the Weekend to End Women’s Cancers 2014 60K Walk.
As a regular guest at the Sheraton Hamilton and a lifetime Starwood Gold Member, the team at the Sheraton declared it Wear it Pink Day too.
What an awesome way to spend a Birthday with such a great group of people dressed in pink.
This was truly a great customer experience - a very special thanks to Syreeta for making it happen!
February 5, 2014
Rated 4 out of 5 by windsor Great Hotel
This past weekend we stayed at your hotel, after reading some other reviews i was concerned about our stay, but i can honesty say you have a very nice hotel in a great location!! It was a busy but i can only believe that this is a good thing!! pool was great, atmosphere was great, beds were very comfortable,overall good experience! the only down side was the parking in the evening due to a hockey game. i would loved to have been upgraded to the club level but they were sold out. thank you for making our stay enjoyable!
February 4, 2013
Rated 5 out of 5 by JonsMom Very Enjoyable stay
We love the rooftop patio and also enjoy the lounge on the 17th floor.
June 30, 2014
Rated 5 out of 5 by JJJJC Pool Patio a Hit
The pool and patio on the 3rd floor was a hit with the kids and the adults.
June 30, 2014
Rated 5 out of 5 by John59 Love this hotel - not fond of location
This hotel is fantastic. The food, rooms, and staff are commendable. My only problem with staying at this hotel is the location. The downtown area of Hamilton must get revitalized.
The General Manager recognized my Platinum Status, as well as the fact that I am a returning guest. He sent up 2 bottles of Perrier water, a snack bar, and an apple with a personal note. It was a very nice touch.
June 1, 2014
Rated 1 out of 5 by SusanRR Service. What's that?
No one answers the room service line. Twice it rang more than 20 times before pickup. When you finally get through and place an order allow over an hour to get your food. We had other things to do so gave up and left without eating. 2 towels and 2 face cloths - no shower mat, no hand towels.
June 16, 2014
Rated 5 out of 5 by MidwestMary Love the amenities at the Sheraton
My stay at the Sheraton in Hamilton, Ontario was just excellent. The staff was superb in its service and gracious in its interactions with those staying in the hotel. I also must admit to being a fan of the bath products, particularly the inclusion of the shaving cream and shower gel with scrubber. My only suggestion for improvement has to do with the heating and air--is there a way to quiet the system and to not have it blow directly on the work desk/station? Otherwise, superb stay and would recommend to all.
October 30, 2012
Rated 5 out of 5 by DocKW Continually Exceeds Expectations
Every time I visit this hotel, the staff -especially the front-line front desk personnel (Amanda and Cindy in particular) - make me feel as if I'm returning to my second home. These two employees reflect the care and attention that go into this wonderfully located guest-focused hotel. The room rates, too, are very reasonable for this large hotel that has the feel of a boutique establishment. I recommend the Club Lounge option where you can partake in some delicious appetizers and a beautiful view of the bay.
December 13, 2013
Rated 5 out of 5 by NanaJ Very nice, clean and friendly staff
Last weekend I took my daughter, and 2 grandchildren for a special night away. Your hotel was an excellent choice. I was greeted by Amber at check-in and she was very personable, knowledgeable and happy to answer any and all questions. Our room was clean and the view nice. The children spent most of their time in the clean and well maintained pool and fitness room. We decided that this would be an annual event and will be back again next year. Keep up the good work.
April 18, 2014
Rated 5 out of 5 by nowhereman4 Frustration after a very long day
The night I checked in, Maintenance was very helpful, when i could not order movies to my room; first I was put into another room where the changer didn't even work, but finally I was upgraded to a room at no additional charge due to the inconvenience. Sorry I can't remember the gentleman's name, but he was extremely helpful, polite & understanding knowing I had been on the road from 6:00 am that day. He wouldn't even take a tip...because of him I will return when i come back to Hamilton. Thank you
October 15, 2013